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Unable to Print
If you are unable to print, try the following:
1. Make sure the power cord connections are secure, the printer is turned on, and
2. If your computer is connected to the printer with a USB cable, make sure the USB connections are secure. If your
computer is connected to the printer with a wireless connection, confirm that the wireless connection is working.
3. If you use Windows, visit the HP Diagnostic Tools website at www.hp.com/go/tools to download free diagnostic
utilities (tools) that you can use to fix common printer problems.
Windows
Make sure that the printer is set as your default
printing device:
• Windows 10: From the computer desktop, click
Start, select HP from the app list, and then select
the icon with the printer name.
• Windows 8.1 and Windows 8: Point to or tap
the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap
Control Panel, and then click or tap View devices
and printers.
• Windows 7: From the Windows Start menu, click
Devices and Printers.
• Windows Vista: On the Windows taskbar, click
Start, click Control Panel, and then click Printer.
• Windows XP: On the Windows taskbar, click Start,
click Control Panel, and then click Printers and
Faxes.
Make sure that your printer has a checkmark in the
circle next to it. If your printer is not selected as the
default printer, right-click the printer icon and choose
Set as Default Printer from the menu.
If using a USB cable and you are still unable to print,
or the software installation fails:
1. Remove the CD from the CD/DVD drive, and then
disconnect the USB cable from the computer.
2. Restart the computer.
Insert the printer software CD in the CD/DVD drive, and
then follow the onscreen instructions to install the
printer software. Do not connect the USB cable until
you are told to do so. Or you can enter 123.hp.com
or www.support.hp.com in a web browser on your
computer to download and install the printer software.
3. After the installation finishes, restart the computer.
If you are using wireless and you are still unable to
print:
Go to the "Wireless setup" section for more
information.
6
Mac
Check your print queue:
1. In System Preferences, click Printers & Scanners
(Print & Scan in OS X v10.8 Mountain Lion).
2. Click Open Print Queue.
3. Click a print job to select it.
4. Use the following buttons to manage the print job:
•
(Cancel button): Cancel the selected print job.
•
(Resume button): Continue a paused print job.
5. If you made any changes, try to print again.
Restart and reset:
1. Restart the computer.
2. Reset the printer.
a. Turn off the printer and unplug the power cord.
b. Wait a minute, then plug the power cord back in
and turn on the printer.
Reset the printing system:
1. In System Preferences, click Printers & Scanners
(Print & Scan in OS X v10.8 Mountain Lion).
2. Press and hold the Control key as you click the list
at the left, and then choose Reset printing system.
3. Add the printer you want to use.
Uninstall the software:
1. If the printer is connected to your computer through
USB, disconnect the printer from the computer.
2. Open the Applications/HP folder.
3. Double-click HP Uninstaller, and then follow the
onscreen instructions.
(the Power button) is lit.
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