Canon PRO-6000 Online Manual page 690

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Cause
Possible causes include the following.
• The roll is empty.
• There is remaining roll paper, but because it could not be advanced, it could not be detected.
What to Do
• The roll paper has run out
Follow the steps below to replace the used roll with a new roll of the same type and size.
1. Lift up the release lever and remove the roll paper.
Removing the Upper Roll from the Printer
Removing Rolls From the Roll Holder
2. Load the new roll.
Loading Rolls on the Roll Holder
Loading the Upper Roll on the Printer
3. If no barcode was printed on the roll, specify the paper type.
Changing the Type of Paper
4. If Manage remaining roll amount is set to Enable in the touch screen menu and there is no
barcode printed on the paper roll, set the paper length.
Specifying the Paper Length
5. If "There is a job whose printing is not complete. Do you want to print this job?" appears on
the touch screen, tap Yes. Printing will resume, starting from the page on which the error
occurred.
• Feed stopped because the end of the paper roll is attached to the core with tape
Remove the used roll paper and insert a new roll paper.
Removing the Upper Roll from the Printer
Removing Rolls From the Roll Holder
Loading and Printing on Rolls
• Feed stopped because the remaining paper roll is too heavy
It may be helpful to change the printing mode, which will change the paper feed timing.
If using Windows, select a higher Print Quality setting under Advanced Settings in the printer driver.
If using Mac OS, select Quality & Media in the printer driver, and then select a higher Print Quality
setting.
Setting the Print Quality Level (Custom) （Windows）
Setting the Print Quality Level (Custom) （Mac OS）
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