Kyocera ECOSYS M2635dw Frequently Asked Questions Manual
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Kyocera ECOSYS M2635dw Frequently Asked Questions Manual

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  • Page 1 Frequently Asked Questions ECOSYS M2635dw...

  • Page 2: Table Of Contents

    How can I print onto “Special Media” such as Envelopes or Labels on my M2635dw? Installing the Apple OS print driver. Installing Kyocera Quick Scan Utility. For USB and network connected devices. Using Kyocera Quick Scan Utility. For USB and network connected device.

  • Page 3: My M2635Dw Displays "Check Toner/Low Toner

    ECOSYS M2635dw My M2635dw displays “Check toner/Low toner”. Check to ensure the toner is Genuine Kyocera Toner. You can do this by checking if the toner has the Kyocera Hologram on the toner bottle. 1. Remove the toner container and shake it, re-install the toner container.
  • Page 4 ECOSYS M2635dw 2. Make sure the Top Cover is closed all the way. 3. Make sure the toner is installed in the printer correctly.

  • Page 5: How Do I Check The Toner Level On My M2635Dw

    ECOSYS M2635dw How do I check the Toner Level on my M2635dw? The Toner Gauges can be checked on the display Press the [Status / Job Cancel] key. Scroll down using the down arrow key to highlight [Toner Status], Press OK to select.
  • Page 6 ECOSYS M2635dw Press the [System Menu / Counter] key. Select [Report] Press OK. Select [Report Print] press OK.
  • Page 7 ECOSYS M2635dw Scroll down to highlight [Status Page] Press OK. Select Yes. Check Toner Gauge at the bottom of the page.

  • Page 8: How Do I Access The Command Center Rx Webpage

    ECOSYS M2635dw How do I access the Command Center RX webpage? (Command Center is not available with USB Cable connected devices) Print the Status Page to get the TCP IP address for the printer. Press the [System Menu / Counter] key > Select [Report] > Select [Report Print]> Select [Status Page] Look for the heading of Network on left column of the printed Status Page.
  • Page 9 ECOSYS M2635dw The default login is Username: Admin (capital A) Password: Admin (capital A)

  • Page 10: What Is The Administrator Login Via The Op Panel

    ECOSYS M2635dw What is the administrator login via the OP Panel? Note: Upon start-up you will see the message “Managed by Admin”: “01 Office” and “02 Home” Answering this question as “Office” means you must enter an ID and password when setting certain printer functions.

  • Page 11: How Do I Install The Windows Print Driver For My M2635Dw

    ECOSYS M2635dw How do I install the Windows Print Driver for my M2635dw? Supported operating systems • Windows 11 • Windows 10 • Windows 8.1 • Windows Server 2019 • Windows Server 2016 • Windows Server 2012 R2 • Windows Server 2012 Note: If you install the driver in unsupported operating systems including Windows 7, Windows Server 2008 R2, and Windows Server 2008, a security message appears.
  • Page 12 ECOSYS M2635dw When the extraction completes, The Kyocera Product Library will open. Accept the License Agreement.
  • Page 13 ECOSYS M2635dw Acknowledge the Energy Star Compliance notification by clicking OK. In the menu on the left select Express Install.
  • Page 14 ECOSYS M2635dw In Express mode, the installer will search the network and USB connections for any Kyocera devices. Click on the printer to highlight it and click Install.
  • Page 15 ECOSYS M2635dw Select Yes to allow the driver to report issues to Kyocera in the event of an issue. If you do not wish to allow the reporting, select No. The Product Library will start installing the selected driver and components.
  • Page 16 ECOSYS M2635dw Once complete, select the check box to Print A Test Page. Please note that for Energy Star Compliance, Duplex is enabled by default.

  • Page 17: My M2635Dw Has Poor Image Quality

    ECOSYS M2635dw My M2635dw has poor image quality To maintain quality, be sure to use genuine Kyocera toner. The use of non-genuine toner containers may cause failure. A label is affixed to our genuine supplies, as shown below. 1. Replace the paper with new paper.

  • Page 18: My M2635Dw Displays An Error Indication

    ECOSYS M2635dw My M2635dw displays an error indication. If an error occurs on the machine, the error message appears on the screen. Also, the Attention indicator on the operation panel will light up or flash. 1. How can I find information if an error occurs? When [Help] is displayed on the message display, select [Help] to display the Help screen.
  • Page 19 ECOSYS M2635dw What does a blinking Attention light mean? The [Attention] indicator lights up or blinks when an error occurs, or a job is stopped. Why do I get a “Add Paper to MP Tray” message when I send a print job? The media type or size selection in the print job does not match the media or size in the printer.

  • Page 20: My M2635Dw Does Not Turn On

    ECOSYS M2635dw My M2635dw does not turn on. 1. Make sure to fully press in the white main power button located on the lower right side of the front of the printer. 2. Check that the power cord that came with the printer is fully inserted in the rear of the unit.

  • Page 21: My M2635Dw Has A Message On The Display That A Paper Jam Has Occurred. Also, There Is A Flashing Attention Light

    ECOSYS M2635dw My M2635dw has a message on the display that a Paper Jam has occurred. Also, there is a flashing Attention light. The first step is to determine the paper jam location. Take a look at the message on the Printer display. Reference the images below and follow the steps outlined to clear the jammed paper.
  • Page 22 ECOSYS M2635dw 2. Remove all the paper. 3. Reload the paper. Paper Jam at the Cassette 1. Pull Cassette 1 out toward you until it stops.
  • Page 23 ECOSYS M2635dw 1. Remove any jammed paper. 2. Push Cassette 1 back in. Paper Jam at Rear Cover 1. Open the Rear Cover 1.
  • Page 24 ECOSYS M2635dw 2. Remove any jammed paper. Do not reuse the jammed papers. If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine. Scraps of paper left in the device could cause subsequent jamming.
  • Page 25 ECOSYS M2635dw 5. Push and close the Rear Cover 1. Remove any jammed paper inside of the Machine 1. Open the front Cover. 2. Lift the developer unit together with the toner container out of the machine. IMPORTANT Do not touch the developer unit or subject the developer unit to shock. Print...
  • Page 26 ECOSYS M2635dw 3. Place the developer unit together with the toner container flat on a clean, level surface. IMPORTANT Do not place the developer unit together with the toner container on end. 4. Remove the drum unit from the machine.
  • Page 27 ECOSYS M2635dw 5. Place the drum unit flat on a clean, level surface. IMPORTANT Do not place the drum unit on end. 6. Open Feed Cover (C).
  • Page 28 ECOSYS M2635dw 7. Remove any jammed paper. 8. Push Feed Cover back in. 9. Return the drum unit to the original position.
  • Page 29 ECOSYS M2635dw 10. Return the developer unit together with the toner container to its position, aligning the guides at both ends with the slots in the machine. 11. Close the front cover. Paper Jam in the Document Processor 1. Remove the originals from the Original Table.
  • Page 30 ECOSYS M2635dw 2. Open the top cover and remove any jammed paper. 3. Remove originals from inside the document processor. 4. Close the cover.

  • Page 31: Setting The Connection By Using The Wi-Fi Setup Tool (Microsoft Windows)

    ECOSYS M2635dw Setting the Connection by Using the Wi-Fi Setup Tool (Microsoft Windows) To send the Wi-Fi settings configured in the Wi-Fi Setup Tool to the machine, connect the computer with the machine locally. The connection methods are wired connection via LAN cable and wireless LAN connection (Wi-Fi Direct).
  • Page 32 ECOSYS M2635dw Click [Accept]. Select Maintenance. Wi-Fi Setup Tool > [OK]...
  • Page 33 ECOSYS M2635dw Configure the settings. Select “Do not use WPS” Press Next.
  • Page 34 ECOSYS M2635dw Press Next. Select LAN cable and press Next.
  • Page 35 ECOSYS M2635dw Press Next. Select Easy setup and Press Next.
  • Page 36 ECOSYS M2635dw A list of available printers will be displayed, select you model and press Next. Enter Admin for Username and Admin for password. Select Use device settings. Press Next. Software will show connecting status.
  • Page 37 ECOSYS M2635dw Setup Complete. Note: Only one device can be added at a time using Wi-Fi setup tool. It may take some time to search for the device...

  • Page 38: Wireless Connection Setup By Using Wi-Fi Direct

    ECOSYS M2635dw Wireless Connection setup by Using Wi-Fi Direct Enabling Wi-Fi Direct When the wireless network function is available on the machine, setting Wi-Fi Direct enables you to print from the Wi-Fi Direct environment. The configuration methods are as follows: 1.
  • Page 39 ECOSYS M2635dw 2. Scroll down using arrow key to [System/Network], Press OK 3. Select [Network Setting], Press OK. 4. Scroll down using arrow key to [Wi-Fi Direct Settings], Press OK.
  • Page 40 ECOSYS M2635dw 5. Scroll down to turn ON [Wi-Fi Direct], Press OK.
  • Page 41 ECOSYS M2635dw How to find the Wi-Fi Direct SSID (network name) and password 1. Press the Wi-Fi Direct button. 2. Scroll down to [Detail Info] using down arrow key, press OK. 3. Press the right arrow key multiple times to show the network name (SSID), password and IP address.
  • Page 42 ECOSYS M2635dw Connect the Computer to the Wi-Fi direct SSID. 1. [Settings] > [Wi-Fi] 2. Select the network name (SSID) appeared in previous step. 3. Enter the password that was provided in previous step> [Connect] The network between this printer and the computer/ handheld device is configured.
  • Page 43 ECOSYS M2635dw Configure the settings. Select “Do not use WPS” Press Next.
  • Page 44 ECOSYS M2635dw Press Next. Select Wi-Fi Direct and press Next. Press Next.
  • Page 45 ECOSYS M2635dw Select Advanced setup and Press Next. Select Express.
  • Page 46 ECOSYS M2635dw Select Finish. A list of available printers will be displayed, select you model and press Next. Software will show connecting status.
  • Page 47 ECOSYS M2635dw Enter Admin for Username and Admin for password. Select Use device settings. Press Next.
  • Page 48 ECOSYS M2635dw Select you network SSID and press Next. Select your Network Authentication type and enter Password in the Pre-Shared Key field. Press Next.
  • Page 49 ECOSYS M2635dw Software will show connecting status. Setup Complete. Select Finish. Note: Only one device can be added at a time using Wi-Fi setup tool. It may take some time to search for the device...

  • Page 50: When Trying To Access The Command Center Web Page On My M2635Dw It States, "Incorrect Login Username Or Password

    ECOSYS M2635dw When trying to access the Command Center web page on my M2635dw it states, “incorrect login Username or Password”. The default login is Admin (capital A) for both the Username and PW. If the persists, try a different browser.

  • Page 51: How Can I Print Onto "Special Media" Such As Envelopes Or Labels On My M2635Dw

    ECOSYS M2635dw How can I print onto “Special Media” such as Envelopes or Labels on my M2635dw? For special media you must use the Multipurpose tray. Open the MP tray and load the desired media type. Next, the settings need to be configured on the device for the paper that was loaded. For example, when loading standard size 10 envelopes the MP Tray Size needs to be set to Envelope #10 and the MP Tray Type would be Envelope.
  • Page 52 ECOSYS M2635dw After the printer has been configured, the media setting in the print driver must be set as well. Open the file to be printed then follow the steps below. Display the screen. Click [File] and select [Print] in the application.

  • Page 53: Installing The Apple Os Print Driver

    ECOSYS M2635dw Installing the Apple OS print driver. The driver can be downloaded from our Public website. Go to https://www.kyoceradocumentsolutions.us/m2635dw Select Support in upper right of page, select Download Center, then enter the model number and select model from list. The page will refresh, and you will be presented with many driver files, the latest Mac installer will be at top. Mac Driver 5.1 supports Mac OS X 10.9 and later.
  • Page 54 3 files. A package file, setup guide. and the uninstaller. We would recommend running the uninstaller first if you are having trouble printing or have issues with a previously installed Kyocera driver. The Setup guide also has install and setup instructions in case you need a visual help file. Double click on the package (.pkg) file to start the install.
  • Page 55 ECOSYS M2635dw Next will be the read me notes, this contains information about what has been updated in this version and known issues. Select continue. Next up is license agreement, select continue and agree. This next screen describes how much space will be taken up by installer. At this point you can customize your install,...
  • Page 56 ECOSYS M2635dw Here you will have the choice of turning off duplex by default, enabling Print option (for PCL and PDF output). Select install (1) Enter the Admin Username and password for computer. And select install software.
  • Page 57 ECOSYS M2635dw Install will continue, then select close. This will install the required files needed to configure the print driver.
  • Page 58 That install put the printer files and PPDs where they need to go on the Apple computer. Now for the actual printer setup. First verify that your Kyocera device is powered on and connected to USB or network. Select the apple icon in upper left corner of computer screen, select System Preferences, then select Printers and Scanners.
  • Page 59 IP will allow you to enter a specific IP address for the device you’re connecting to. (this is the preferred and most common method of adding networked Kyocera Devices) Default. Select the default tab. All your network and USB connected devices should appear in the window. Select your device, at this point verify in the “Use”...
  • Page 60 IP, this is the most common and preferred method, Select the IP tab. Verify the Protocol is set to Line printer daemon/LPD, this is the recommended protocol for Kyocera printers. Enter the IP address of the desired printer, the queue will remain blank.
  • Page 61 ECOSYS M2635dw If Generic Postscript printer is displayed in the Use box, it could be that you are not connecting to the correct printer or it is offline. Also, it could mean that the driver files are not installed. Verify the correct model number with KDPL in parenthesis is in the “Use” box.
  • Page 62 ECOSYS M2635dw After any one of the previous install procedures, it leads us to this screen. The printer has been installed. Here you can verify the PPD and the Options. Press options and supplies, in the General tab you can change the name or location and check the version of the driver.
  • Page 63 ECOSYS M2635dw From this area you can also print a test page. Select open print queue, the print spooler dialog will open, from the top menu on computer select Printer then print test page. A test page will be sent to the printer.

  • Page 64: Installing Kyocera Quick Scan Utility. For Usb And Network Connected Devices

    ECOSYS M2635dw Installing Kyocera Quick Scan Utility. For USB and network connected devices. (Windows PC only) Download/Install Download the Kyocera Quick scan utility from https://www.kyoceradocumentsolutions.us/m2635dw Click on support and select download center. Enter the M2635dn in the field and press blue down arrow.
  • Page 65 ECOSYS M2635dw Agree to the User Account Control. Extraction will start, press Next.
  • Page 66 ECOSYS M2635dw Accept Notice. Select OK at energy saver popup.
  • Page 67 ECOSYS M2635dw Select Express Install. First the utility will discover your device, make sure it is turned on and out of sleep mode.
  • Page 68 ECOSYS M2635dw Once your device is found, highlight it and click on Install. Select which Icons you would like on the desktop. Press Ok.
  • Page 69 ECOSYS M2635dw Select Finish. Exit out of Installer.

  • Page 70: Using Kyocera Quick Scan Utility. For Usb And Network Connected Device

    ECOSYS M2635dw Using Kyocera Quick Scan Utility. For USB and network connected device. (Windows PC only) Setup: To use the Quick Scan utility, Place your original on the Document feeder or glass. Double click on your computer. The Quick scan utility will open.
  • Page 71 ECOSYS M2635dw Select a location to send your scans. Press Start Scan. Once complete scan file will be in the folder selected.
  • Page 72 Kyocera Document Solutions Inc. is a core company of Kyocera Corporation, a leading supplier of semiconductor packages, industrial and automotive components, electronic devices, solar power generating systems and mobile phones.

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