Sony VGC-RB50 User Guide (primary user manual) User Manual page 78

Why does the Windows operating system stop responding during shutdown?
The Windows operating system may not shut down properly for many reasons, including incompatible or conflicting drivers,
damaged files, or non-responsive hardware. For troubleshooting information, you can search Windows Help.
1. Click Start in the Windows taskbar and select Help and Support. The Help and Support Center menu appears.
2.
Select Fixing a Problem and then select Startup and Shut Down problems. A list of specific problem topics
appears on the right side of the window.
3.
Select Startup and Shutdown Troubleshooter. Follow the on-screen instructions according to your specific
situation.
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