Panasonic KX-TG573SK Operating Instructions Manual page 53

Problem
The 2nd caller's information is not
displayed during an outside call.
Answering system
Problem
The unit does not record new
messages.
I cannot operate the answering
system remotely.
The unit does not emit the
specified number of rings.
Voicemail
Problem
"Voicemail msg. via phone
co." is shown on the display.
How do I remove this message
from the display?
For assistance, please visit http://shop.panasonic.com/support
Cause/solution
R In order to use Caller ID, call waiting, or Call Waiting Caller ID
(CWID), you must first contact your phone service provider and
subscribe to the desired service.
After subscribing, you may need to contact your phone service
provider again to activate this specific service, even if you
already subscribed to both Caller ID and Call Waiting with Caller
ID services (CWID).
Cause/solution
R The answering system is turned off. Turn it on (page 40).
R The message memory is full. Erase unnecessary messages
(page 41, 42).
R The recording time is set to "Greeting only". Change the
setting (page 46).
R Your phone service provider's voicemail service may be
answering your calls before the unit's answering system can
answer your calls. Change the unit's number of rings setting
(page 45) to a lower value, or contact your phone service
provider.
R The answering system will not answer incoming calls while the
other devices such as handsets are engaged in a call.
R The remote access code is not set. Set the remote access code
(page 44).
R You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 44).
R The answering system is turned off. Turn it on (page 45).
R If the ring once setting is turned off (page 21), the number of
rings decreases by 1 from the specified number of rings.
Cause/solution
R This notification is displayed when your phone service
provider's voicemail service (not the unit's answering system)
has recorded a message for you. Typically you can remove this
notification from the display by listening to the message. To
listen to the message, dial the voicemail number provided by
your phone service provider (for most cases, this will be your
own phone number), and follow the voice instructions.
Depending on your phone service provider, you may need to
remove all messages from your voice mailbox to remove the
notification. You can also remove this notification by pressing
and holding # until the unit beeps.
Useful Information
53