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Inspection or Services
If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product in,
please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack
the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted
at our facility. An Online Service Request is available at
http://www.horizonhobby.com/content/service-center_
render-service-center. If you do not have internet access,
please contact Horizon Product Support to obtain a RMA
number along with instructions for submitting your product
for service. When calling Horizon, you will be asked to
provide your complete name, street address, email address
and phone number where you can be reached during
business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and
a brief summary of the problem. A copy of your original
sales receipt must be included for warranty consideration.
Be sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you
have any issue with a LiPo battery, please contact the
appropriate Horizon Product Support office.
Warranty and Service Contact Information
Country of Purchase
Horizon Service Center
(Repairs and Repair Requests)
Horizon Product Support
United States
(Product Technical Assistance)
of America
Sales
Horizon Technischer Service
European Union
Sales: Horizon Hobby GmbH
Horizon Hobby
servicecenter.horizonhobby.com/RequestForm/
productsupport@horizonhobby.com
877-504-0233
websales@horizonhobby.com
800-338-4639
service@horizonhobby.de
+49 (0) 4121 2655 100
Warranty Requirements
For Warranty consideration, you must include your original
sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be
serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service
will be completed and payment will be required without
notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting
the item for service you are agreeing to payment of the
service without notification. Service estimates are available
upon request. You must include this request with your item
submitted for service. Non-warranty service estimates will
be billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Horizon accepts money
orders and cashier's checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any
item to Horizon for service, you are agreeing to Horizon's
Terms and Conditions found on our website http://www.
horizonhobby.com/content/service-center_render-service-
center.
ATTENTION: Horizon service is limited to Product
compliant in the country of use and ownership. If received,
a non-compliant Product will not be serviced. Further, the
sender will be responsible for arranging return shipment
of the un-serviced Product, through a carrier of the
sender's choice and at the sender's expense. Horizon will
hold non-compliant Product for a period of 60 days from
notification, after which it will be discarded.
Contact Information
EN
10/15
Address
2904 Research Rd
Champaign, IL 61822
Hanskampring 9
D 22885 Barsbüttel,
Germany
13
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