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Troubleshooting
onyX has been designed and built to be trouble-free but if you experience a
problem, try this:
• Check that all connections are firm and secure .
• Make sure the vehicle power socket is clean and free of corrosion .
• Make sure you have connected the onyX as described in this User Guide .
Verify that the PowerConnect Power Adapter is plugged into the vehicle's
cigarette lighter or power adapter socket, and that the LED on the
PowerConnect Power Adapter is lit (on) . If not, your vehicle may need to be
running to provide power to the socket .
If you see this on the screen:
Acquiring Signal
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Try this:
• Make sure that the vehicle is outdoors with a
clear view of the sky .
• Make sure the Magnetic Mount Antenna is
mounted outside of the vehicle .
• Move the antenna away from any obstructed
area . For example, if you are parked in an
underground garage, you should receive a signal
after leaving the garage .
• If you are using onyX at home, move the
antenna to a south-facing window . Don't know
which way is south? No problem . Start at any
window then work from window to window in a
simple pattern to find the best location .
If you see this on the screen:
Try this:
Check Antenna Connection
• Make sure that the antenna cable is firmly and
securely plugged into the PowerConnect Vehicle
Dock . Make sure the cable is not bent or broken .
• Turn onyX Off, then On, to reset this message .
• If the message persists, most likely the
Magnetic Mount Antenna cable has been
damaged . Replace the antenna .
Channel Off Air
• The channel you've selected is not currently
broadcasting . Tune to another channel .
Loading
• Your onyX is acquiring audio or program
information This message usually goes away in
a few seconds .
Updating
• Your onyX is updating with the latest encryption
code . Wait until the update is done .
• You may be trying to tune to a channel that is
blocked or unavailable . Tune to another channel .
—
• No program information, such as artist name,
song title, or channel exists .
If this happens:
Try this:
You do not receive all the
• Ensure that you have activated your service by
channels to which you subscribed
following the steps in "Activation" on page 50 .
• Go to www .xmradio .ca/refresh and follow the
directions refresh your radio .
• Call 1-877-438-9677 for further assistance .
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