Cadillac 2010 Escalade Owner's Manual page 386

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If playing recorded media such as a CD or DVD, the
sound quality may be reduced due to CD or DVD
quality, the method of recording, the quality of the music
that has been recorded, recording speed, max media
recording speed, and the way the CD or DVD has been
handled. There may be an increase in skipping,
difficulty in finding tracks, and/or difficulty in loading and
ejecting. If these problems occur, check the bottom
surface of the CD or DVD. If the surface is damaged,
such as cracked, broken, or scratched, it will not play
properly. If the surface is soiled, see Care of Your CDs
and DVDs in the Index of the vehicle's owner manual.
If there is no apparent damage, try a known good CD
or DVD.