Cadillac 1995 DeVille Owners Literature page 371

W e prefer you utilize the Customer Satisfaction Procedure before you
:esort to AUTO LINE, but you may contact the BBB at any time. The
BBB will attempt to resolve the complaint serving as an intermediary
Jetween you and Cadillac. If this mediation is unsuccessful, an informal
learing will be scheduled where eligible customers may present their case
:o an impartial third-party arbitrator.
rhe arbitrator will make a decision which you may accept or reject. If you
Accept the decision, GM will be bound by that decision. The entire
dispute resolution procedure should ordinarily take about forty days from
the time you file a claim until a decision is made.
Some state laws may require you to use this program before filing
a
claim
Nith a state-run arbitration program or in the courts. For further
information, contact the BBB at 1-800-955-5 100 or the Cadillac Customer
Assistance Center at 1-800-458-8006.
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GO?B€WMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA), in addition to notiQing
General Motors.
If NHTSA receives similar complaints,
it
may open an investigation, and if
it
finds that a safety defect exists in a group of vehicles,
it
may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1-800-424-9393 (or 366-0123 in the Wrzshington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You
can
also obtain other information about motor vehicle safety from
the Hotline.
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