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For prompt assistance, please have the following information available
to give
the
Consumer Relations Representative:
-
Your name, address and telephone number
-
Vehicle Identification Number (This is available from the vehicle registration or
.
.
title, or the plate attached
to
the left top of the instrument panel and visible through
the windshield.)
-
Dealership name and location
-
Vehicle delivery date and present mileage
-
Nature of problem
-
-
In order to give your inquiry prompt attention, please call the appropriate toll free
number listed. However, if you wish t o write Cadillac, please send
all
correspon&nce
to
the respective United States, Canada
or
GM
Overseas Central
Office
address listed
on
the following page.
-
When contacting Cadillac, please remember that
your
problem will likely be resolved in
the dealership, using dealership facilities, equipment and personnel. That is why we
suggest you follow
Step
One
b
.
c - - .
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac
has
installed special
TDD
(Telecommunication Devices for the
Deaf)
equipment in its
consume!^
Relations
Center. Any hearing
or speech impaired customer who has access t o a
TDD o r
a
conventional teletypewriter
('TTY)
can communicate with Cadillac by dialing:
1-800-TDD-CMCC. (TDD
users in Canada can dial
1-800-263-3830).
-
r
1
2
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