Additional Information Troubleshooting - Sony mylo com-1 Operating Instructions Manual

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Additional Information
Troubleshooting
If the unit does not function as expected, try the following steps to resolve the
issue.
1
Look for the unit's symptoms in the troubleshooting tables below
and follow the suggested remedies.
If the unit does not start properly, and an error message is displayed, write
down the 4 digit error code shown on the display to report to your Sony dealer.
2
Check for information about the issue in the help of the software
used to transfer audio files.
3
Look for information about the issue on the support website.
Visit: http://www.sony.com/mylo
4
If the approaches listed above fail to resolve the issue, consult
Customer Information Service Center.
Note
• The serial number of the unit is required for customer registration. The number is on a
label inside back cover of the battery case. Do not remove the label.
Power
Symptom
The unit will not
turn on.
The rechargeable
battery will not
charge. The
rechargeable battery
cannot be fully
charged.
Cause or corrective action
 Make sure the rechargeable battery is inserted
correctly.
 The rechargeable battery needs to be charged.
 Make sure the AC power adaptor is correctly
connected to the unit and to a wall outlet.
 Charge the battery at the recommended temperature
(  page 21).
 Charging may take a long time if you operate the
unit while it is charging. Turn off the unit.
 The battery may have reached the end of its useful
life. Replace it with a new one. To get a new battery,
call 1-800-488-SONY (7669).
Continued 