Troubleshooting - EQD Auria EQ2688 User Manual

Other Information

Troubleshooting

Please contact EQD service team directly if you have questions, service needs,
or require technical assistance related on the use of your television.
Problem
No power
No picture
Strange color, light color, or color
misalignment
Unit cannot be operated
No sound
Remote control unit does not operate
Picture is cut off/with sidebar screen
Power is cut off suddenly
No CATV reception (or no reception above CH13)
EQD
Possible Solution
• Make sure the power cord is properly connected to the LCD
TV AC power socket.
• Make sure the AC power cord is properly connected to the
wall outlet.
• Make sure the DC power button is ON (Blue LED).
• Plug another electrical device (like a radio) to the power out-
let to verify that the outlet is supplying the proper voltage.
• The TV station may be experiencing problems. Try another
channel.
• The Cable TV signal may be scrambled or encoded. Please
contact your local cable operator.
• Make sure that connection to other components are correct
referring to the user guide.
• Make sure that setup has been done correctly after connec-
tions.
• Make sure the correct input is selected and the input signal is
compatible.
• Ensure that the video cable is securely connected.
• The picture may appear dim in a brightly lit room.
• Adjust brightness, contrast, saturation (color), and tint referring
to the user guide.
• Check the input signal setting.
• External influences such as lightning or static electricity may
cause improper operation. In this case, operate the unit after
first turning on the power of the LCD TV and the AVC System,
or unplug the AC cord for 1 to 2 minutes, then plug in again.
• Check your audio connections are properly connected refer-
ring to the user guide.
• The MUTE button may have been pressed, try pressing this but-
ton again.
• Check your audio settings, your TV audio may be set to mini-
mum.
• Press the Volume + (Up) button on the remote control.
• Make sure the directions of batteries are inserted correctly
referring to the user guide.
• Batteries could be weak or dead. Replace with new batteries.
• Is a fluorescent light illuminated near the remote control sen-
sor?
• The path of the remote control beam may be blocked. Make
sure the path is clear and that the remote control is aimed at
the remote control sensor on the TV.
• Press the POWER button on the remote control to see if you
can turn on the TV.
• Press MENU button on the remote control to see if there is a
MENU shown on the screen.
• Press only one button at a time and it is the correct one for the
operation you want to perform.
• Is the image positioned correctly?
• Are screen mode adjustments such as picture size set cor-
rectly?
• Press WIDE button repeatedly on the remote control to see if
you can get the picture you prefer.
• Is the sleep timer set in advance?
• Is there no signal in PC mode or HDMI mode?
• The internal temperature of the unit has increased. Remove
any objects blocking the vent or clean as necessary.
• Is the AIR/CABLE option set correctly? Please set the AIR/
CABLE option to CABLE referring to the user guide.
• CATV is connected improperly or not connected; please
check all the CATV connections.
• The cable TV service is interrupted; please contact your cable
operator.
16 EQ2688