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Table of Contents
Troubleshooting
Related Manuals for Standard Change-Makers TG02H
Summary of Contents for Standard Change-Makers TG02H
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Page 3: Table Of Contents
Contents EF+ MODULE BASIC INSTRUCTIONS ............5 Navigating The Available Menus ..................7 Main Menu Descriptions And Menu Navigation ..............8 Report and Print Features ....................... 9 Navigating The Main Menu List ..................10 Accept Report ........................11 Audit Report ......................... 12 Bills Accepted Settings ...................... - Page 4 PRINTER MODULE ..................35 Printer Model: Custom TG02H (Receipt and Audit Printer) 2016 and later ......35 3.1.1 Loading Paper In The Printer ................... 35 3.1.2 Printer Troubleshooting ....................36 3.1.3 Printer Fault Conditions ....................36 Printer Model: Hengstler X-56 (Receipt and Audit Printer) before 2016 ......37 3.2.1...
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Page 5: Ef+ Module Basic Instructions
1.0 EF+ MODULE BASIC INSTRUCTIONS AUXILIARY BUTTON IN KEYSWITCH SD CARD * see below DATA BUTTON 4 (Pulse Mode = BUTTON 3 (Pulse Mode = Vend) BUTTON 2 (Pulse Mode = Subtract One) BUTTON 1 (Pulse Mode = Add One) DISPLAY DOOR SWITCH ETHERNET... - Page 6 Page 6 of 56...
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Page 7: Navigating The Available Menus
1.1 Navigating The Available Menus 1. MAIN MENU ITEMS – Each main menu item relates to either a Setting or a Report feature. a. Settings are nothing more than system parameters that can be used to establish the machine behavior. Settings will typically relate to the hardware modules that you have purchased. -
Page 8: Main Menu Descriptions And Menu Navigation
fit on a single display screen so it may be necessary to press the question-mark button (?) a second or third time in order to view the next help screen. The help screens include detailed information that pertains to the feature you are viewing or setting. 5. -
Page 9: Report And Print Features
1.3 Report and Print Features REPORTS - The Report features available with the EF+ Module are designed to assist with the accounting (tracking money in and out of the machine) and diagnostics (preventative maintenance and troubleshooting) of the machine. These features are particularly useful in route operations or operations where the machine owner does not collect the revenue or service the machine. -
Page 10: Navigating The Main Menu List
1.4 Navigating The Main Menu List Important Note – some Main Menu items may not be available based on the configuration of your machine. For example, if you do not have a coin acceptor, Coin Vend Settings will not be present. These menu items apply to a basic changer configuration. -
Page 11: Accept Report
1.5 Accept Report ACCEPT REPORT Use this menu to view a list of the most recent bills and coins accepted, in the order they were accepted, and with the time and This denomination date they were accepted. This list will store up to 50 bill and coin 1. -
Page 12: Audit Report
1.6 Audit Report Use this menu to view or print a list of all revenues accepted and dispensed. A resettable and a perpetual audit are available. If you select the perpetual audit a “P)” will be displayed at the left side of the display as a reminder. -
Page 13: Bills Accepted Settings
1.7 Bills Accepted Settings Use this menu to set the bill denominations that are to be accepted as well as the validation security level (high or low) applied to each during validation. The acceptance for multiple bill acceptors can be independently controlled here. 1.8 Selectable Vend Settings This section applies only to a machine equipped with the Select Module. - Page 14 a $10 selection, a $5 selection and a $1 selection. The user receives the total of forced plus bonus tokens, while the accounting record (machine audit) actually separates them. This allows accounting to determine how many where issued at no charge and how many actually had value. In this example Bonus tokens are issued for the higher priced selections.
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Page 15: Pulse Vend Settings
PAYMENT SEQUENCE: This refers to when the payment is required; before the product is selected or afterward. The options are Pre-Pay, Post-Pay or Both. Pre-Pay means that the user must either “swipe card” or “insert cash” before they make the Selection. -
Page 16: Accumulate Vend Settings
An example would be $1 tokens. You can have multiple $1 token dispensers but adding a 25¢ token dispenser will not work. The machine will use either the $1 token or the 25¢ token dispenser but not both. 1.10 Accumulate Vend Settings This feature allows one optional dispense setting in addition to the dispense settings associated to each bill ACCUMULATE... -
Page 17: Bill Vend Settings
1.12 Bill Vend Settings Use this menu to set the amount to be vended for each bill accepted by the Bill Acceptor(s). This is BILL VEND useful if you want to override Make Best Change. SETTINGS Pressing the help button (?) will show you $1 in 25¢... -
Page 18: Card And Bill Fast Vend Settings
1.14 Card and Bill Fast Vend Settings The machine is equipped with a feature that can detect unusual and excessive activity, usually indicative of fraudulent activity. This feature is called Fast Vend Shut Off. The machine will detect that the frequency of use is unusually high for a pre-determined period of time, and shut itself down for enough time to deter the thief. -
Page 19: Card Fast Vend Settings
1.14.2 Card Fast Vend Settings To effectively manage fraud attempts common to credit card theft, you are provided with four lists. The first list is the Rejected Card List. You will enter the frequency of use and time period parameters necessary for the machine to determine when a card has been used an unusual number of times in a given time period. -
Page 20: Printer Reports
Formatting Transaction Receipts – You can customize the header and footer on your receipt. The header area is typically used to identify your business location. The footer is typically used for printing a “Thank You” to the patron. See the directions at the beginning of this document for a reminder regarding the process for “Entering Text”. -
Page 21: Credit Settings
1.17 Credit Settings Use this menu to configure the Credit Card reader and modem (black box). It is important to be familiar with your CREDIT “Merchant Setup” prior to altering any of these settings. SETTINGS The Merchant Setup information can be found on the forms that were filled out at the time of the machine purchase. -
Page 22: Auxillary Vend Settings
1.18 Auxillary Vend Settings Available for special order only. Use this menu to set the amount to be vended for the Auxiliary input. This is typically a single pulse input. Each time the input AUXILIARY is sensed, a vend will occur. The number of items (coins, VEND tokens, tickets…) dispensed for this input is also set here. - Page 23 EMAIL SETTINGS? edit account? enter name Recipient 1 Recipient 1 edit account? Recipient 1 Address Recipient 2 name@domain.com send test alert to Recipient 1 machine offline edit Recipient 1 edit account? send email? NO alerts? Recipient 6 machine soldout send email? NO card system comm.
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Page 24: Recipient
send all reports on edit report < Everyday > Send time? send all reports at send service (h:m) 11:00 PM reports now? print email clear all reports settings report? after send? NO end of email settings report 1.19.1 Recipient Name - You can change the name from the generic “Recipient X” to a more recognizable name. This is only for your reference and it is not necessary for sending an email. -
Page 25: Reports
Machine offline – Offline is sent if the EF+ Module has an error that prevents it from operating. Accessing the Main Menu will put the machine offline. Online is sent when the error causing the offline goes away. Machine Sold Out – Machine Sold Out Active is sent if when the machine is sold out. Dispenser Sold Out –... -
Page 26: Report Send Time
Resettable Summary Audit – This is the same summary audit that can be viewed or printed at the EF+ Module. If the report is cleared at the EF+ Module, then the report that you receive will be cleared. Perpetual Summary Audit – This is the same summary audit that can be viewed or printed at the EF+ Module. -
Page 27: Send Service Reports
1.19.5 Send Service Reports This is a built in feature that will email the needed reports to the service department so they can help you with your problem. The problem could be something other than an email problem. Please contact the service department about your problem. -
Page 28: Bill Acceptor Stacker Full Alert
1.20.1 Bill Acceptor Stacker Full Alert The settings allow you to display the number of bills accepted for each stacker. The settings are for each individual acceptor in the machine. This can be useful if you want an advanced notice before a bill acceptor stacker goes full. - Page 29 SETTINGS are used in calculating sold out. The Alert Level setting is not used and it is only used to send an email alert. The Fill Level and Alert Level are entered with the EF+ but stored in the dispenser. The bill dispenser will be calculated to be sold out when the Fill Level - Dispense Count is less than or equal to the Bin Low count value.
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Page 30: Other Settings
1.22 Other Settings This feature group is where all miscellaneous settings are located. Below is a list of each one. OTHER SETTINGS Auxiliary Button – Selects the function of the Auxiliary Button Input. The default is key switch. When the key switch Pressing the help button (?) will show is turned the EF+ will display the Dispense Amounts from... - Page 31 An amount owed from a Change (type) dispenser cannot be transferred to a Token dispenser. It can only be transferred to another Change hopper. Note: The Transfer Always mode differs from the others in that it has the ability to disable individual bill acceptance.
- Page 32 Location ID - This setting is used to set a unique identifier for each machine. This number will show up on all printed reports and emails to help identify the location of the machine. The default is 0. Disable if coin errored? – If YES the machine will go offline if the coin acceptor has an error. If no the machine will continue to operate if the coin acceptor has an error.
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Page 33: Configuration Report
1.23 Configuration Report This feature is used for troubleshooting only. It allows you to view the software version for the program in each of the machine modules: dispensers, EF+ Module, etc. The type and value of CONFIGURATION REPORT each dispenser will be found here. A software version will be listed for each module detected. - Page 34 ERROR HELP TEXT - Shown below is a list of the Error Conditions, probable causes, and corrective actions. Note that some of the error conditions indicate that you should contact the nearest factory authorized service center. "SOLDOUT" Indicates a dispenser does not have enough product to complete a vend. Check device.
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Page 35: Printer Module
The Printer is used to provide a credit card transaction receipt to the machine user. This printer can also print audits and many other reports. 3.1 Printer Model: Custom TG02H (Receipt and Audit Printer) 2016 and later 3.1.1 Loading Paper In The Printer Automatic Loading With Power On –... -
Page 36: Printer Troubleshooting
3.1.2 Printer Troubleshooting If the printer is not in an error mode, but will not print receipts or reports or the print out is the wrong text size, check the PRINTER SETTINGS menu for proper programming. If paper is being ejected but not printed you should check to see if the paper is loaded upside down. 3.1.3 Printer Fault Conditions There are no indicators on the printer for a fault condition. -
Page 37: Printer Model: Hengstler X-56 (Receipt And Audit Printer) Before 2016
3.2 Printer Model: Hengstler X-56 (Receipt and Audit Printer) before 2016 3.2.1 Loading Paper In The Printer Automatic Loading With Power On – Pull the printer plunger out and load paper in. When the printer senses the paper it will pull the paper in and print the hardware settings of the printer. This is a function of the printer and not the EF+ Module. -
Page 38: Printer Troubleshooting
3.2.2 Printer Troubleshooting The optional Hengstler X-56 printer includes a Red and Green LED to indicate the status of the printer. The LED conditions will indicate normal operation as well as the “out of paper” and “printer failure” conditions. For a paper, or cutter error, press the black plunger in to remove any debris. Pull the black plunger out to reload the paper. -
Page 39: Printer Model: Citizen Cmp-20 (Portable Audit Printer)
3.3 Printer Model: Citizen CMP-20 (Portable Audit Printer) 3.3.1 Loading Paper In The Printer Automatic Loading With Power On or Off – There is no way to automatically load paper. Manual Loading With Power On or Off – Press the large blue button, on the right, with the word PUSH on it to open the paper door. -
Page 40: Credit Card
In this type of system, only one phone call would need to be made to the processing center process a card. Note: Standard Change-Makers requires using host-based processors. We cannot store any transaction data in the machine. -
Page 41: Datacap
4.1 Datacap DIALTRAN and TWINTRAN devices are no longer available. (March, 2019) DIALTRAN and TWINTRAN devices are no longer available. (March, 2019) Page 41 of 56... -
Page 42: Dial-Up Modem
4.1.1 Dial-Up Modem Important Note: The DialTran is compatible with a “land line” phone system. It will not work with a VOIP (Voice Over Internet Protocol) phone system. 4.1.2 High Speed Modem HIGH SPEED CARD PROCESSING: Some credit card processors allow high speed card processing. If your machine was ordered with this capability, it will be equipped with an IPTran module. -
Page 43: Restoring Your Merchant Profile
The machine will operate in the demo mode for 5 minutes each time the red button is pressed. After the demo mode time has expired, the machine will return to the normal operating mode and all card transactions will request a genuine authorization through the phone line or high-speed connection. The switches should always be returned to the original (OFF) setting when you are finished using the Demo Mode. -
Page 44: Mdb
– if we are able to talk to the device. NOTE: Standard Change-Makers does not supply any of these third-party credit card processing systems. The customer must contact the manufacturers to order the kits and set-up their merchant account with the required processor. -
Page 45: Nayax Amit Telemeter And Vpos Reader
4.2.1 Nayax AMIT Telemeter and VPOS Reader Connections Shown with cellular connection but also supports Ethernet and WiFi. Can do EMV/Chip/tap and swipe technology. Power lost and power return text and email can be sent. MANUFACTURER CONTACT INFORMATION: VPOS Series Reader Nayax USA Executive Plaza 1 11350 McCormick Road... -
Page 46: Nayax Vpos Touch
4.2.2 Nayax VPOS Touch Connections Shown with cellular connection but also supports Ethernet (requires adapter C140001) and WiFi. Can do EMV/Chip/tap and swipe technology. Power lost and power return text and email can be sent. MANUFACTURER CONTACT INFORMATION: VPOS Touch Reader * Nayax USA Executive Plaza 1 Nayax VPOS series is the only product certified for USA... -
Page 47: Usa Tech. Eport
4.2.3 USA Tech. ePort Connections Only a cellular connection. MANUFACTURER CONTACT INFORMATION: ePort Series Reader (cellular) 100 Deerfield Lane, Suite 300 Malvern, PA 19355 PH: 610-989-0344 sales@usatech.com www.usatech.com Page 47 of 56... -
Page 48: Cryptopay Swipe
4.2.4 CryptoPay Swipe Swiper (CPS3005) Connections At least one coordinator (CPS3000) is needed. MANUFACTURER CONTACT INFORMATION: CryptoPay MDB Swipe & Coordinator (wireless) # CryptoPay #SWIPER-MDB-LEVEL 2 CryptoPay Inc. Genesys Technologies 3260 E. Woodman Road, Suite 110 Colorado Springs, CO 80920 A CryptoPay Coordinator is required on-site to receive the PH: 719-277-7400 wireless signal from the card swipe... -
Page 49: Relay Module Basic Instructions
It is strongly recommended that the optional relay module supplied by Standard Change-Makers be used when interfacing to external devices and that those devices be connected by a qualified electrician that is up to date regarding all safety regulations and requirements. -
Page 50: Door Switch Module Basic Instructions
6.0 DOOR SWITCH MODULE BASIC INSTRUCTIONS The Door Switch can be used to send email reports and/or alerts. The Door Switch Kit consists of a push button switch, a cable and some mounting hardware. Alerts can be sent when the door opens and closes. Audit reports can also be sent when the door is opened. -
Page 51: User Display Module Basic Instructions
7.0 USER DISPLAY MODULE BASIC INSTRUCTIONS This option is only available on a select number of machine models. A machine equipped with this option module and an EF+ Module will display the value of the money (bill or coin) deposited and the amount that was successfully dispensed. -
Page 52: Key Switch Option
8.0 KEY SWITCH OPTION An optional Key Switch can be used in conjunction with the User Display Module to allow an attendant to perform some basic functions that would otherwise require full access to the inside of the machine. The key switch will allow an attendant (or anyone with the key-switch key) to view the last 9 transactions. - Page 53 Appendix A. RECEIPT PRINTER HEADER & FOOTER WORKSHEET Use this worksheet to figure out how you want to format the wording of the Header and Footer that is printed on your receipts. The general rule would be to use the Header for business name and location information, and the Footer is used for “Thank You”, slogan, marketing or promotional ideas.
- Page 54 Appendix B. SELECTION WORKSHEET: The following is a worksheet intended to help owners figure the set-up for the Token / Ticket pay- outs of their change machine. With the credit selection, the four buttons are used for the credit card purchases: BUTTON A: $_______ = _______ Tokens/Tickets BUTTON B: $_______ = _______ Tokens/Tickets BUTTON C: $_______ = _______ Tokens/Tickets...
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Page 56: Service Centers
Standard Change-Makers SERVICE CENTERS Standard Change-Makers – Central Region Factory and Home Office 3130 North Mitthoeffer Road Indianapolis, IN 46235-0550 (317) 899-6966 800-968-6955 FAX (317) 899-6977 WEB: www.standardchange.com Record these numbers here for use when ordering parts. Serial #_______________________ Model #_____________________...
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