Troubleshooting - Dymo LabelPoint 350 User Manual

Troubleshooting

Review the following possible solutions if you encounter a problem while using your labelmaker.
Problem/Error Message
No display
Poor Print Quality
Poor Cutter Performance
Printing
Too many characters
Exceeded maximum number of characters in buffer.
Too many lines
Exceeded maximum number of lines allowed.
Insert Label Cassette
Label cassette missing or empty.
Battery low
Batteries almost discharged.
Label Jam
Motor is stalled due to label jam.
Too many pages
Exceeded maximum number of format breaks allowed.
Page not empty
Label size too small
Set
Fixed-length label selected and the length necessary to
print the label exceeds the selected length.
If you still need assistance, contact DYMO Customer Support. Refer to
of this User Guide to locate the contact number for your country.
Solution
• Ensure the labelmaker is turned on.
• Replace discharged batteries.
• Replace discharged batteries or attach power adapter.
• Ensure label cassette is installed properly.
• Clean the print head.
• Replace the label cassette.
Clean the cutter blade. See Caring for Your Labelmaker
No action required.
Message disappears when printing is finished.
Delete some or all of the buffer text.
Select another format.
Insert a new label cassette
Replace batteries or connect AC power adapter.
• Remove jammed label and replace label cassette.
• Clean cutter blade.
Change label layout.
Delete all content on the page.
Change label size or press Cancel to exit Box/Background
menu.
• Following this message, a fixed-length value is
displayed which indicates the minimum label length
necessary to fit the text. Do one of the following:
• Adjust the fixed-length label setting appropriately, or
• Select a narrower font size.
Contacting Customer Support
.
at the back
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