Fault Information; Collection And Feedback - Huawei AR Series Quick Maintenance Manual

Fault Information

Collection and Feedback

When you detect errors on your router, collect fault information in real time and take the
corresponding measures.
Fault information includes:
Basic fault information

measures that have been taken, and effect
Router running status

Log information
 : logs recorded when faults occur
Provide the collected information to your agent or Huawei technical support engineers.
Collect Fault Basic Information
When a fault occurs, collect the following fault basic information
No.
Item
1 Fault occurrence time
2 Symptom
3 Impact
4 Networking
Measures that have
5
been taken
Collect Router Running Information
Log in to the router and
information , including startup configuration, current configuration, port information, time, and system
version.
<Huawei> display diagnostic-information dia-info.txt
This operation will take several minutes, please wait.........................
................................................................................
........................
Info: The diagnostic information was saved to the device successfully.
The generated configuration file is saved in the default directory. You can run the dir command in
the user view to check whether the configuration file is generated.
You can transfer the configuration file to your computer through TFTP, FTP, or SFTP to facilitate
information query and feedback. For details, see the
: fault occurrence time, symptom, severity, impact, network topology,
: device name, version, current configuration, and interface information
Record the time when the fault occurs, in minutes.
Record the fault symptom and detailed information.
Record the severity of the fault and impacted services.
Draw a networking diagram, including the upstream and downstream devices
and connected ports.
Record the measures that have been taken and effect of the measures
(including command execution procedure and output).
run the display diagnostic-information command to collect router running
:
Collection Method
Configuration Guide - Basic Configuration
9
.