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12
10.
WARRANTY
Warranty is provided by Glen Dimplex Australia Pty Ltd.
This warranty is provided to the first domestic purchaser
of a Masport wood fire (radiant or convection). It applies
from the date of purchase from or through an authorized
Masport Fire Distributor in relation to each product or
component for the period below.
TYPE OF PART
Wood Fire - Firebox
Door Glass & Seal
Fire Bricks & Retainer
Baffle Components
During the warranty period, Glen Dimplex will repair
or replace (at its option) any Masport Wood Fire which
is found to be defective in materials or workmanship.
Repairs will be carried out by an approved Masport
Heating Service Agent.
What is covered under this warranty?
•
Repair or replacement of parts
•
Labour costs relating to the Wood Fire
•
Reasonable transport or travel costs.
Consumers may have additional rights under the
Australian Trade Practices Act 1974 including the
Australian Consumer Law.
10.1.
CONDITIONS
This warranty does not apply and will be void where:
•
The Wood Fire is not installed in accordance with
AS/NZS2918:2018 or any building code or consent;
WARRANTY
(IN YEARS)
PARTS
LABOUR
10
5
1
1
1
1
1
1
•
The Wood Fire is not installed by a qualified
specialist installer;
•
Any electrical work has not been carried out by a
Registered Electrician;
•
The Wood Fire has been moved and reinstalled,
or has been modified in a manner that is not
consistent with the Installation Guide or the
Owner's Manual;
•
The Wood Fire has not been installed or operated
according to the Installation Guide and the
Owner's Manual;
•
The Wood Fire is acquired for business use in any
way.
What is not covered?
•
Labour costs relating exclusively to components
not manufactured by Glen Dimplex.
•
Damage caused by incorrect use or the burning of
treated or painted wood, driftwood or other fuels
which are not recommended.
•
Travel costs for a distance greater than 50 km from
the nearest approved Masport Heating Service
Agent.
•
Defects, malfunctions or failures caused by
incorrect installation, poor installation, normal
wear and tear, misuse, neglect, accidental damage
or failure to follow operating instructions in the
Owner's Manual (including fuel selection, product
operation and maintenance instructions), repairs
or modifications by persons not authorised by
Glen Dimplex, use of parts not supplied by Glen
Dimplex, or damage or other events which have
occurred since the product left the control of Glen
Dimplex.
•
Direct, indirect or consequential losses or special
damages of any kind (including costs of collection
and delivery) other than repair or replacement
of products or components under this warranty,
where any goods are acquired or used for the
purposes of a business;
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