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Dell Inspiron 5000 Reference And Troubleshooting Manual

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Dell™ Inspiron™ 5000
REFERENCE AND
TROUBLESHOOTING GUIDE
www.dell.com
support.dell.com

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Chapters

Troubleshooting

   Related Manuals for Dell Inspiron 5000

   Summary of Contents for Dell Inspiron 5000

  • Page 1

    Dell™ Inspiron™ 5000 REFERENCE AND TROUBLESHOOTING GUIDE www.dell.com support.dell.com ™...

  • Page 2

    Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, DellWare, and Inspiron are trademarks of Dell Computer Corporation; Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation; Intel and Pentium are registered trademarks and SpeedStep is a trademark of Intel Corporation.

  • Page 3: Safety Instructions

    Safety Instructions Use the following safety guidelines to help protect your computer from potential dam- age and to help ensure your own personal safety. When Using Your Computer As you use your computer, observe the following safety guidelines: • Do not attempt to service the computer yourself. Always follow installation instructions closely.

  • Page 4

    • To help prevent electric shock, plug the AC adapter and peripheral power cables into properly grounded power sources. These cables are equipped with three-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a three-wire cable with properly grounded plugs.

  • Page 5: Ergonomic Computing Habits

    If your computer gets wet or is damaged, follow the procedures described in Chapter 2, “Troubleshooting Your Computer.” If, after following these proce- dures, you confirm that your computer is not operating properly, contact Dell Computer Corporation. (See Chapter 4, “Getting Help,” for the appropriate tele- phone number.)

  • Page 6

    • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard, trackball, touch pad, or external mouse. • Always use the palmrest with the keyboard, touch pad, or trackball. Leave space to rest your hands when using an external mouse. •...

  • Page 7: Protecting Against Electrostatic Discharge

    When Removing or Installing Memory Modules Before removing or installing memory modules, perform the following steps in the sequence indicated. NOTICE: The only time you should ever access the inside of your computer is when you are installing memory modules. NOTICE: Wait 5 seconds after turning off the computer before disconnecting a peripheral device or removing a memory module to help prevent possi- ble damage to the system board.

  • Page 8

    NOTICE: See “Protecting Against Electrostatic Discharge” in the safety instructions at the front of this guide. The following notice may appear throughout your Dell documentation to remind you of these precautions: NOTICE: See “Protecting Against Electrostatic Discharge” in your System...

  • Page 9: About This Guide

    Preface About This Guide This guide is intended for anyone who uses a Dell portable computer. It can be used by both first-time and experienced computer users who want to learn about the fea- tures of the computer. This guide also provides basic troubleshooting procedures and instructions for using the Dell Diagnostics to test your computer and its components.

  • Page 10: Warranty And Return Policy Information

    • The system Help contains essential information you need to use your computer. To open the Help, click the Start button, point to Programs --> Dell Accessories, and click System Help. You may also have one or more of the following documents: •...

  • Page 11

    Typographical Conventions The following list defines (where appropriate) and illustrates typographical conven- tions used as visual cues for specific elements of text throughout this document: • Interface components are window titles, button and icon names, menu names and selections, and other options that appear on the monitor screen or display. They are presented in bold.

  • Page 13: Table Of Contents

    Returning a Hard-Disk Drive to Dell ....... . . 1-5...

  • Page 14

    Troubleshooting Procedures ......... . 2-9 Restart Your Computer .

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    Dell Contact Numbers ........

  • Page 16

    Appendix D Regulatory Notices ......D-1 FCC Notices (U.S. Only) ..........D-2 Class A .

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    Dell Contact Numbers ........4-9...

  • Page 19: Options And Upgrades

    To order any of these upgrades, call Dell. For instructions, refer to Chapter 4, “Getting Help,” or to “Contacting Dell” in the system Help. To open the Help, click the Start button, point to Programs —> Dell Accessories, and click System Help.

  • Page 20: Using Drives In The Media Bay

    DVD-ROM drive module • Zip drive module Dell ships your computer with a CD-ROM drive module (or an optional DVD-ROM drive module) installed in the media bay. Swapping Media Bay Devices You can swap devices while the computer is turned off or, by using the Softex BayManager application program, while the computer is turned on.

  • Page 21: Swapping Devices Using Softex Baymanager

    Right-click the Softex BayManager icon on the Microsoft Click the appropriate option—Remove/Swap or Insert a Device. support.dell.com bottom of computer optional device in media bay ®...

  • Page 22: Installing An Internal Hard-disk Drive

    The basic input/output system (BIOS) may not support hard-disk drives obtained from vendors other than Dell. Dell does not guarantee compatibility or provide support for hard-disk drives obtained from other sources. NOTICE: To prevent data loss, turn off your computer before removing or installing a hard-disk drive.

  • Page 23: Returning A Hard-disk Drive To Dell

    See Chapter 3, “Installing System Software,” for instructions. Returning a Hard-Disk Drive to Dell To return your hard-disk drive to Dell, you must ship it in its original foam packaging. Otherwise, the hard-disk drive may be damaged in transit. support.dell.com...

  • Page 24: Installing Memory Modules

    Figure 1-3. Repackaging the Hard-Disk Drive Installing Memory Modules NOTE: Your computer has two memory module sockets. All Dell memory modules (except the 192-MB capacity module) can be installed in either socket. NOTICE: The 192-MB memory modules are socket-specific. Before install- ing a 192-MB memory module, refer to the markings on the memory module to determine which socket accepts the module.

  • Page 25: Figure 1-4. Removing The Memory Module Cover

    Using your fingernails, carefully spread apart the inner metal tabs of the memory module socket just far enough for the memory module to disengage from the socket (the module should pop up slightly). Then lift the memory module away from the socket. support.dell.com memory module cover Options and Upgrades...

  • Page 26: Figure 1-5. Removing A Memory Module

    As the computer boots, the system setup program detects the additional mem- ory and automatically updates the system configuration information. Dell Inspiron 5000 Reference and Troubleshooting Guide Align the notch in the edge connector with the slot in the center of the mem- ory module socket.

  • Page 27: Connecting Other External Devices

    For instructions, see “Connecting External Devices” in the system Help. To open the Help, click the Start button, point to Programs—> Dell Accessories, and click System Help. Using a Port Replicator If you purchased a port replicator from Dell, see the Port Replicator User’s Guide for operating instructions. support.dell.com Options and Upgrades...

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    1-10 Dell Inspiron 5000 Reference and Troubleshooting Guide...

  • Page 29: Troubleshooting

    This chapter helps you to solve some typical computer problems. Complete the steps in this chapter before you call Dell for technical assistance. If you find that you need technical assistance to solve your problem, record your findings on a copy of the Diagnostics Checklist (see Figure 4-1) before you call Dell.

  • Page 30: Check Connections

    • Presence of large metal beams inside the wall behind the computer To alleviate the effects of these factors, try removing the potential problem source or move the computer to another location. Dell Inspiron 5000 Reference and Troubleshooting Guide...

  • Page 31: Check The Electrical Power Source

    The Dell Diagnostics provides a series of menus and options from which you can choose particular device group tests. You can also control the sequence in which the tests are run.

  • Page 32: Start The Dell Diagnostics

    If a major component or device in your computer does not function properly, you may have a component failure. You can use the Dell Diagnostics as long as the following components are functioning properly: • Microprocessor • Display • Keyboard •...

  • Page 33: Figure 2-1. Diagnostics Menu

    Diagnostics. Do not run the Dell Diagnostics while Windows is running. Before you read the rest of this section, you may want to start the Dell Diagnostics so that you can see it on your display. When you start the diagnostics, the Dell sage telling you that the diagnostics is loading.

  • Page 34: Dell Diagnostics Main Screen

    (see Figure 2-2). Information on the main screen of the diagnostics is presented in the following areas: • Text at the top of the screen identifies the Dell Diagnostics version on your computer. • On the left side of the screen, the Device Groups area lists the diagnostic test groups in the order they will run if you select All from the Run tests menu cate- gory.

  • Page 35: Confirm The System Configuration Information

    Misc. PCI Devices Device Groups: Run Tests Devices Select Config Help Display the Run tests menu. Figure 2-2. Dell Diagnostics Main Screen Confirm the System Configuration Information When you boot your computer from your System Software CD, the diagnostics dis- plays a list of the computer devices and components in the Device Groups area on the main screen.

  • Page 36: Use The Dell Diagnostics Help Menu

    Keys The Keys category explains the functions of all of the keystrokes available in the Dell Diagnostics. Device Group The Device Group category describes the test group that is presently highlighted in the Device Groups list on the main screen.

  • Page 37: Test

    Versions The Versions category lists the version numbers of the tests in the Dell Diagnostics. Exit the Dell Diagnostics Press <Esc> until the Diagnostics Menu appears (see Figure 2-1).

  • Page 38: Restart Your Computer

    CAUTION: Perform the following procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell rec- ommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet.

  • Page 39: Test A Dropped Or Damaged Computer

    19. Press <Esc> twice. The Boot Menu appears. 20. Select CD ROM/DVD and press <Enter>. If you cannot identify the damaged components, call Dell for technical assistance. For instructions, refer to Chapter 4, “Getting Help,” . Test a Dropped or Damaged Computer Save and close any open files, exit any open application programs, and shut down the computer.

  • Page 40: Recover From A Program That Is Not Responding

    If the computer does not operate properly, make a copy of and complete the Diagnos- tics Checklist (see Figure 4-1). Then call Dell for technical assistance. See Chapter 4, “Getting Help,” for instructions. Recover From a Program That Is Not Responding Press <Ctrl><Alt><Delete>.

  • Page 41: Resolve Audio Problems

    Run the Audio Controller test as described in “Running the Dell Diagnostics” found earlier in this chapter. If you still have an audio problem, call Dell for technical assistance. See Chapter 4, “Getting Help,” for instructions. Resolve CD-ROM or DVD-ROM Drive Problems NOTE: Inconsistencies in the manufacturing of CD-ROM media may cause some high speed CD-ROM drives to vibrate more than others.

  • Page 42: Resolve Display Problems

    Run the VESA/VGA Interface tests as described in “Running the Dell Diagnos- tics” found earlier in this chapter. • Restart the computer. If you still have a display problem, call Dell for technical assistance. See Chapter 4, “Getting Help,” for instructions. Resolve External Monitor Problems •...

  • Page 43: Resolve External Keyboard Problems

    Run the PC-AT Compatible Keyboards tests as described in “Running the Dell Diagnostics” found earlier in this chapter. • Restart the computer. If you still have a an external keyboard problem, call Dell for technical assistance. See Chapter 4, “Getting Help,” for instructions. Resolve Hard-Disk Drive Problems •...

  • Page 44: Resolve Infrared Port Problems

    Device Manager. If you do not need to remove a device, restart the computer and continue with the next step. When you see the Dell logo, press <F2> to enter the system setup program. Press the right-arrow key to highlight the System Devices menu item.

  • Page 45: Resolve Memory Problems

    Chapter 1. • Restart the computer. If you still have a memory problem, call Dell for technical assistance. See Chapter 4, “Getting Help,” for instructions. NOTE: When you install additional memory and restart your computer, a Warning dia- log box appears on your screen stating that you must recreate the hibernate file. To recreate the hibernate file, see “Recreating the Hibernate (Save-to-Disk Suspend)

  • Page 46: Resolve Modem, Fax, And Internet Connection Problems

    3. Ensure that the card is listed in the PC Card (PCMCIA) Properties window. If you still have problems with a Dell-provided PC Card, call Dell for technical assis- tance. See Chapter 4, “Getting Help,” for instructions. If you have problems with a non-Dell-provided PC Card, call the card manufacturer.

  • Page 47: Resolve Software Problems

    NOTE: Be sure to refer to the section specific to your operating system. • Restart the computer. If you still have a touch pad or mouse problem, call Dell for technical assistance. See Chapter 4, “Getting Help,” for instructions. support.dell.com...

  • Page 48: Resolve Television Problems

    In the Shut Down window, select Restart the Computer. Click Yes. Your computer shuts down and restarts. When you see the Dell logo, press <F2> to enter the system setup program. The system setup program screen appears. Press the right- or left-arrow key to select the Main menu.

  • Page 49

    The Setup Confirmation window appears. Select Y es and press <Enter>. The computer shuts down and restarts. NOTE: For more information on connecting a television to your computer, see “Connecting External Devices” in the Dell Inspiron 5000 System Help. support.dell.com Troubleshooting 2-21...

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    2-22 Dell Inspiron 5000 Reference and Troubleshooting Guide...

  • Page 51: Chapter 3 Installing System Software

    This chapter explains how to reinstall the Microsoft Windows 98 Second Edition oper- ating system as well as the Dell-provided device drivers and utilities for both Windows 98 Second Edition and Microsoft Windows 2000. You may need to refer to this chapter under the following conditions: •...

  • Page 52: Recreating The Hibernate (save-to-disk Suspend) File (windows 98)

    For instructions, see the Port Replicator User’s Guide. Turn on the computer. Press <F2> when you see the Dell logo to access the system setup program. Press the right-arrow key to highlight Boot. Press the down-arrow key to highlight a device, and then press <F5> to move the device down the list or press <F6>...

  • Page 53: Delete The Hibernate File

    When the Setup Confirmation screen appears, press <Enter> to confirm that you want to save the configuration changes and exit the system setup program. The computer restarts automatically. The Dell Diagnostics begins automatically. After the diagnostic utility loads, the Diagnostics Menu appears (see Figure 3-1). Figure 3-1. Diagnostics Menu 10.

  • Page 54: Create The Hibernate File

    2 MB to handle additional system requirements. Follow the instructions on your screen to create the hibernate file. When the Dell logo appears on your screen, remove the System Software CD from the CD-ROM or DVD-ROM drive. Windows automatically starts and runs. After you create the hibernate file, you must enable hibernate support in Windows 98 Second Edition.

  • Page 55: Installing Drivers And Utilities For Windows 98

    To install Windows 98 Second Edition, refer to “Installing the Windows 98 Operating System” found earlier in this chapter. The drivers on the System Software CD are the same files that Dell installed on your hard-disk drive before shipping the computer to you. To download the latest versions of these drivers, visit the Dell support Web site at http://support.dell.com.

  • Page 56: Install The Video Driver (windows 98)

    Install the Touch Pad Driver (Windows 98) The touch pad driver controls touch pad and mouse functions. NOTE: When you are prompted to select a directory, Dell recommends using the default directory settings. Save and close any open files, and exit any open application programs.

  • Page 57: Install Softex Baymanager (windows 98)

    Follow the instructions on the screen to complete the uninstall process. To install the Softex BayManager software from the System Software CD, perform the following steps: Insert the System Software CD into the CD-ROM or DVD-ROM drive. Click the Start button, and then click Run. support.dell.com Installing System Software...

  • Page 58: Install The Internal Modem Driver (windows 98) (optional)

    The CD-ROM or DVD-ROM drive letter is usually D. Click OK. In the Welcome window, click Next>. The New Hardware Found window appears, the software for the modem is installed, and the installation is complete. Dell Inspiron 5000 Reference and Troubleshooting Guide...

  • Page 59: Install The Software Dvd Decoder (windows 98) (optional)

    The DVD decoder driver allows you to play DVD movies using your DVD-ROM drive on the computer. NOTE: When you are prompted to select a directory, Dell recommends that you use the default directory setting. Insert the Dell Inspiron 5000 Software DVD Decoder CD into the DVD-ROM drive.

  • Page 60: Configuring The Television Control Panel Setting

    SpeedStep technology, check for the Intel SpeedStep item in the Power menu of the system setup program. For instructions on using the system setup program, refer to Appendix B, “Using the System Setup Program.” 3-10 Dell Inspiron 5000 Reference and Troubleshooting Guide ® SpeedStep™ Utility (Windows 98) ®...

  • Page 61: Installing Drivers And Utilities For Windows 2000

    CD-ROM or DVD-ROM drive installed in the media bay of the computer NOTE: The drivers on the System Software CD are the same files that Dell installed on your hard-disk drive before shipping the computer to you. To download the latest versions of these drivers, visit the Dell support Web site at http://support.dell.com.

  • Page 62: Install The Video Driver (windows 2000)

    CD. For information on changing the boot sequence, refer to Appendix B, “Using the System Setup Program.” After the computer restarts, you can change the video resolution. 3-12 Dell Inspiron 5000 Reference and Troubleshooting Guide...

  • Page 63: Install The Touch Pad Driver (windows 2000)

    Install the Touch Pad Driver (Windows 2000) The touch pad driver controls touch pad and mouse functions. NOTE: When you are prompted to select a directory, Dell recommends using the default directory settings. Save and close any open files, and exit any open application programs.

  • Page 64: Install The Software Dvd Decoder (windows 2000) (optional)

    The DVD decoder driver allows you to play DVD movies using your DVD-ROM drive on the computer. NOTE: When you are prompted to select a directory, Dell recommends that you use the default directory setting. Insert the Dell Inspiron 5000 Software DVD Decoder CD into the DVD-ROM drive.

  • Page 65: Setting And Changing The Dvd-rom Drive Region Code

    If you have a TV-out connector on your computer and your DVD-ROM drive does not play your DVD title, make sure the TV-out feature in your graphics card’s soft- ware is turned off. Dell does not currently provide a TV-out connector as an accessory item.

  • Page 66: Install The System Help From The System Software Cd

    Software CD The Dell Inspiron system Help is available on the System Software CD. NOTE: You can also access it from the Dell support Web site at: http://support.dell.com. For instructions, see the following section, “Download the System Help From the Dell Support Web Site.”...

  • Page 67: Download The System Help From The Dell Support Web Site

    As updated information about your computer is incorporated into the system Help, Dell compiles and posts the latest version to the Dell support Web site. Dell invites you to occasionally visit the site to see if an updated system Help is available.

  • Page 68

    3-18 Dell Inspiron 5000 Reference and Troubleshooting Guide...

  • Page 69: Getting Help

    C H A P T E R 4 Getting Help This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or cus- tomer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: Complete the troubleshooting checks in Chapter 2, “Troubleshooting.”...

  • Page 70: World Wide Web

    World Wide Web The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access most of the services described in this chapter, including AutoTech, TechFax, order status, technical support, and product information.

  • Page 71: Techfax Service

    TechFax Service Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech- nical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate.

  • Page 72: Product Information

    If you need information about additional products available from Dell Computer Corpo- ration, or if you would like to place an order, visit Dell’s World Wide Web site at http://www.dell.com/. For the telephone number to call to speak to a sales special- ist, refer to “Dell Contact Numbers”...

  • Page 73: Before You Call

    Remember to fill out the Diagnostics Checklist (Figure 4-1). If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.

  • Page 74: Figure 4-1. Diagnostics Checklist

    Address: ________________________________________________________Phone number: __________________ Service tag (an alphanumeric code on the back or bottom of the computer): ______________________________ Express Service Code: ____________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): ___________________________ Operating system and version: _____________________________________________________________________ Peripherals: ____________________________________________________________________________________...

  • Page 75: Dell Contact Numbers

    Dell Contact Numbers When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in Tables 4-1 and 4-2. Table 4-1 provides the various codes required to make long-distance and international calls. Table 4-2 provides local tele-...

  • Page 76: Table 4-1. International Dialing Codes

    Korea (Seoul) Luxembourg Macau Malaysia (Penang) Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand Norway (Lysaker) Poland (Warsaw) Singapore (Singapore) South Africa (Johannesburg) Dell Inspiron 5000 Reference and Troubleshooting Guide International Access Code Country Code 0011 0021 — — — — —...

  • Page 77: Table 4-2. Dell Contact Numbers

    Taiwan Thailand U.K. (Bracknell) U.S.A. (Austin, Texas) Table 4-2. Dell Contact Numbers Department Name or Service Country (City) Australia Home and Small Business ....... . . 1-300-65-55-33 (Sydney) Government and Business .

  • Page 78: Belgium (brussels)

    Sales, Customer Support, and Technical Support ..toll free: 1230-020-4823 (Santiago) NOTE: Customers in Chile call the U.S.A for sales, cus- tomer, and technical assistance. 4-10 Dell Inspiron 5000 Reference and Troubleshooting Guide Area Local Number or Code Toll-Free Number...

  • Page 79: China (xiamen)

    Table 4-2. Dell Contact Numbers (continued) Department Name or Service Country (City) China Customer Service ....... . . toll free: 800 858 2437 (Xiamen) Sales.

  • Page 80: France (paris) (montpellier)

    Corporate Sales ........toll free: 800 96 4108 tomer assistance. 4-12 Dell Inspiron 5000 Reference and Troubleshooting Guide Area Local Number or...

  • Page 81: Ireland (bray)

    Table 4-2. Dell Contact Numbers (continued) Department Name or Service Country (City) Ireland Technical Support .........1-850-543-543 (Bray) Customer Care .

  • Page 82: Korea (seoul)

    Corporate Sales ........toll free: 1 800 888 213 4-14 Dell Inspiron 5000 Reference and Troubleshooting Guide Area...

  • Page 83: Mexico (colonia Granada)

    Table 4-2. Dell Contact Numbers (continued) Department Name or Service Country (City) Mexico Automated Order-Status System (Colonia Granada) (Austin, Texas, U.S.A.) ..... . 512....728-0685...

  • Page 84: Poland (warsaw)

    Pacific Countries (excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Sin- gapore, Taiwan, and Thailand—refer to individual listings for these countries) 4-16 Dell Inspiron 5000 Reference and Troubleshooting Guide Area Local Number or Code Toll-Free Number...

  • Page 85: Spain (madrid)

    Table 4-2. Dell Contact Numbers (continued) Department Name or Service Country (City) Spain Technical Support ......... . 902 100 130 (Madrid) Corporate Customer Care .

  • Page 86: Bracknell)

    AutoFax ..........0870-908-0510 Web site: http://support.euro.dell.com E-mail: dell_direct_support@dell.com 4-18 Dell Inspiron 5000 Reference and Troubleshooting Guide Area Local Number or Code...

  • Page 87: Austin, Texas)

    Dell Sales ........

  • Page 88

    4-20 Dell Inspiron 5000 Reference and Troubleshooting Guide...

  • Page 89: Technical Specifications

    A P P E N D I X A Technical Specifications The most complete specifications for your computer are available on Dell’s World Wide Web Support site at http://support.dell.com. Table A-1. Technical Specifications Microprocessor Microprocessor type ..Intel mobile microprocessor L1 cache .

  • Page 90

    USB ..... . 4-pin connector NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 5000 Reference and Troubleshooting Guide PC Card card)

  • Page 91

    Controls ....brightness can be controlled through key NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Integrated Audio tions, HRTF 3D positional audio, hardware wavetable...

  • Page 92

    Voltage ....14.4 VDC NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 5000 Reference and Troubleshooting Guide Integrated Keyboard 0.5 mm (0.12 0.02 inch)

  • Page 93

    NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Battery (continued) additional battery installed in the media bay .

  • Page 94

    Storage....0 to 12,192 m (0 to 40,000 ft) NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 5000 Reference and Troubleshooting Guide Environmental (Computer) simulates shipment by air...

  • Page 95: Using The System Setup Program

    A P P E N D I X B Using the System Setup Program NOTICE: Dell recommends that you change the system setup program set- tings only when absolutely necessary. Changing certain system device settings could cause hardware conflicts. You can use the system setup program to: •...

  • Page 96: Navigating Through The System Setup Program

    <F5> or <F6> <F9> <Esc> or < <Enter> <F10> Dell Inspiron 5000 Reference and Troubleshooting Guide Function System setup program Help information appears Highlights an item Changes the setting value Selects the default settings for all settings in the system setup...

  • Page 97: Main Menu

    Floppy Drive: Hard Disk: Quiet Boot: Video Display Device: Television Port: Television Type: System Memory: Extended Memory: Service Tag Number: Visit our WebSite http://www.dell.com Help Select Item Exit Select Menu Figure B-1. Main Menu support.dell.com PhoenixBIOS Setup Utility Security Power...

  • Page 98: System Devices Menu

    To see information about a specific item, highlight the item and refer to the Item Specific Help area on the screen. NOTICE: Dell recommends that you change the system setup program set- tings only when absolutely necessary. Changing certain system device settings could cause hardware conflicts.

  • Page 99: Security Menu

    Main System Devices System Password is Set System Password: Password on Boot: Processor Serial Number: Help Select Item Exit Select Menu Figure B-3. Security Menu support.dell.com PhoenixBIOS Setup Utility Security Power Clear [Enter] [Disabled] [Disabled] Change Values F5/F6 Select Enter...

  • Page 100: Power Menu

    Resume On Modem Ring: Resume On Time of Day: Resume Time: Intel(R) SpeedStep(TM) Help Select Item Exit Select Menu Figure B-4. Power Menu Dell Inspiron 5000 Reference and Troubleshooting Guide PhoenixBIOS Setup Utility Security Power [Customized] [Disabled] [Disabled] [Save-To-RAM] [Off]...

  • Page 101: Boot Menu

    Item Specific Help area on the screen. Main System Devices Floppy Internal Hard Drive CD ROM/DVD Help Select Item Exit Select Menu Figure B-5. Boot Menu support.dell.com PhoenixBIOS Setup Utility Security Power Change Values F5/F6 Select Sub-Menu Enter Boot Exit...

  • Page 102: Exit Menu

    Load Factory Defaults Load Last Saved Values Save Changes Visit our WebSite http://www.dell.com Help Select Item Exit Select Menu Figure B-6. Exit Menu Dell Inspiron 5000 Reference and Troubleshooting Guide PhoenixBIOS Setup Utility Security Power Change Values F5/F6 Execute Command Enter Boot...

  • Page 103: Appendix C System Messages

    NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Action Call Dell for technical assistance. (For instructions, see Chapter 4, “Getting Help.”) If the diskette-drive access indicator lights up when you access a file on the diskette, but you still get this error message, try a different diskette.

  • Page 104

    Call Dell for technical assistance. (For instructions, see Chapter 4, “Getting Help.”) Restart the computer and press <F2> as soon as you see the Dell logo screen to enter the system setup program and reconfigure the computer. If the problem persists, call Dell for technical assistance.

  • Page 105: Appendix D Regulatory Notices

    Government Printing Office, Washington, DC 20402, Stock No. 004-000-00450-7 or on the World Wide Web at http://www.fcc.gov/Bureaus/Compliance/WWW/ tvibook.html. Dell computer systems are designed, tested, and classified for their intended electro- magnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions: •...

  • Page 106: Fcc Notices (u.s. Only

    EMC classification for the intended environment. For parallel printers, a cable is available from Dell Computer Corporation. If you prefer, you can order a cable from Dell Computer Corporation on the World Wide Web at http://www.dell.com/ products/dellware/index.htm.

  • Page 107: Class B

    The following information is provided on the device or devices covered in this docu- ment in compliance with FCC regulations: • Model number: PPM • Company name: Dell Computer Corporation EMC Engineering Department One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Modem Regulatory Information This equipment complies with Part 68 of the FCC rules.

  • Page 108: Fax Branding

    If you experience trouble with this telephone equipment, refer to Chapter 4, “Getting Help,” or the section titled “Contacting Dell” in your system Help to find the appropriate telephone number for obtaining customer assistance. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 109: Modem Regulatory Information

    Dell Computer Corporation could void your authority to operate this equipment.Modem Regulatory Information This Class B (or Class A, if so indicated on the registration label) digital apparatus meets the requirements of the Canadian Interference-Causing Equipment Regulations.

  • Page 110: Ctr21 Declaration

    Only the 7-digits of the local number should be dialed from your telephone. DO NOT dial the area code digit or the ‘0’ prefix.” “This equipment may not provide for the effective hand-over of a call to another device connected to the same line.” Dell Inspiron 5000 Reference and Troubleshooting Guide...

  • Page 111: Important Notice

    A “Declaration of Conformity” in accordance with the preceding directives and stan- dards has been made and is on file at Dell Products Europe BV, Limerick, Ireland. This Dell device is classified for use in a typical Class B domestic environment.

  • Page 112: Battery Disposal

    *<$0F.&>C($;"(12A.&>(*4,01$&'+M VCCI Notice (Japan Only) Most Dell computer systems are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A.

  • Page 113: Class A Ite

    Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit (a three-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source. support.dell.com Regulatory Notices...

  • Page 114

    Y&,0$+$78$(.+.-01"79&$(<*#'.,979.&'$(<*='&&$(9$='.1$V(=(<19.=*49'.(6$9*="#( 1.9.1=*=U(*7O1*&Z(<19.4(9=$17'$#'C(=(<*,0$7'(;.9<'.79&'-$(*(=$10*[7'(9&$#'*&*=.8( &'.(='Z-,9.8(&'\(]^G(N$#<.1W=QM( !(7.+2(7$:-*='0.%*(=":U79.&'$(219U49.&'$(9(,'.7'(9$,'+$&'$C(&$+.\"(="8UV(=0"79-Z( -$;+$(9$,'+$8U7.%*(9(%&'$94-$C(-0W1.(<*='&&*(9&$84*=$V(,'Z(=(<*;+'\2(219U49.&'$('( ;"V(:$0=*(4*,0Z<&.M( _&$-(;.9<'.79.5,0=$(`3`(<*0='.149$(9%*4&*[V(219U49.&'$(9(="#$%$&'$#'( ;.9<'.79.5,0=$(2\"0-*=$&'$(9$=$10"#'(=()ISaPbc-dL]Ke('()ISHI(JJKLLf]aa^M )*9*,0$:.('&,012-78.(;.9<'.79.5,0=$ • I'.(&$+.\"(2\"=$V(=0"79.-($4$<0.1*="7O(+2;(2,2=$V(-*:-$(*;=*42(*7O1*&&.%*( 9(=0"79-'M(g.\.+'(-*&'.79&.(8.,0(2\"7'.(<19.4:2\$79$(0*(&$+.\"(2\"V(<19.4:2\$79$( P-\":*=.%*(9(<1$='4:*=*(<*:U79*&"#(<19.=*4.#(*7O1*&&"#M • h",0.#(-*#<20.1*="(&$+.\"(9$;.9<'.79"V(<19.4(&$%:"#'C(7O='+*="#'( =91*,0$#'(+2;(,<$4-$#'(&$<'Z7'$C(2\"=$8U7(.+'#'&$0*1$(<19.<'ZVC(219U49.&'$( 4*<$,*=28U7.%*(+2;(;.99$-:W7.&'*=.%*(X1W4:$(9$,'+$&'$M • I$+.\"(2<.=&'V(,'ZC($;"(&'7(&'.(+.\$:*(&$(-$;+$7O(,",0.#2(-*#<20.1*=.%*C( *1$9($;"(-$;+.(&'.(;":"(2#'.,979*&.(=(#'.8,72C(%49'.(#*\&$(;":*;"(&$(&'.( &$4.<0"=$V(+2;(<*0"-$V(,'Z(*(&'.M • I'.(&$+.\"(1*9+.=$V(&$<*8W=($&'('&&"7O(<:"&W=(&$(,",0.#(-*#<20.1*="M • I'.(&$+.\"(=<"7O$V(\$4&"7O(<19.4#'*0W=(4*(*0=*1W=(,",0.#2(-*#<20.1*=.%*C( %4"\(#*\.(0*(,<*=*4*=$V(<*\$1(+2;(<*1$\.&'.(<1U4.#C(<*<19.9(9=$17'.( .+.#.&0W=(=.=&Z019&"7OM • h",0.#(-*#<20.1*="(<*='&'.&(9&$84*=$V(,'Z(9(4$+$(*4(%19.8&'-W=('(X1W4.:( 7'.<:$M()*&$40*C(&'.(&$+.\"(;+*-*=$V(*0=*1W=(=.&0"+$7"8&"7OM(I$+.\"(2&'-$V( -:$49.&'$(+2X&"7O(<$<'.1W=(<*4(-*#<20.1(*1$9(2#'.,979$&'$(-*#<20.1$(=( 7'$,&"#(#'.8,72(;.9(#*\+'=*[7'(7"1-2+$78'(<*='.019$(=*-W:(&'.%*M D-10 Dell Inspiron 5000 Reference and Troubleshooting Guide...

  • Page 115: Nom Information (mexico Only

    Input current rating: support.dell.com Dell Computer Corporation One Dell Way Round Rock, TX 78682 Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México, D.F . Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne &...

  • Page 116: Información Para Nom (únicamente Para México

    Frecuencia: Voltaje de entrada del sistema: Consumo de corriente: D-12 Dell Inspiron 5000 Reference and Troubleshooting Guide Dell Computer Corporation One Dell Way Round Rock, TX 78682 Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col.

  • Page 117: Appendix E Limited Warranty And Return Policy

    This limited warranty does not cover any items that are in one or more of the follow- ing categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accesso- ™...

  • Page 118: Coverage During Years Two And Three

    The warranty term for a replacement part is the remainder of the limited war- ranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s...

  • Page 119: Three-year Limited Warranty (canada Only

    This limited warranty does not cover any items that are in one or more of the follow- ing categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accesso- ries or parts that are not installed in the Dell factory;...

  • Page 120: Coverage During Year One

    You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s...

  • Page 121: General Provisions

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any...

  • Page 122: Exclusions

    Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or con- tracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.

  • Page 123: Total Satisfaction" Return Policy (u.s. And Canada Only

    If you are an end-user customer who bought new products directly from a Dell com- pany, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought...

  • Page 124: Macrovision Product Notice

    Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. Dell Inspiron 5000 Reference and Troubleshooting Guide...

  • Page 125

    2-18 CD-ROM drive troubleshooting, 2-13 computer traveling with, v damaged computer testing, 2-11 support.dell.com Dell contact numbers, 4-9 Dell Diagnostics about, 2-3 boot device sequence, 2-4 Diagnostics Menu, 2-5, 3-3 exit, 2-9 Help menu, 2-8 main screen, 2-6 starting, 2-4...

  • Page 126

    1-9 troubleshooting, 2-18 FCC notice fax branding, D-4 modem information, D-3 floppy drive See diskette drive Dell Inspiron 5000 Reference and Troubleshooting Guide getting help, 4-1 grounding procedure, ix hard-disk drive installing, 1-4 preventing damage, 1-4 preventing data loss, 1-4...

  • Page 127

    2-14 mouse troubleshooting, 2-19 operating system installing, 3-1 optional upgrades, 1-1 order problems, 4-3 order status system, 4-3 support.dell.com PC Cards troubleshooting, 2-18 PhoenixBIOS Setup Utility See system setup program popup.ocx, 3-17 port replicator, 1-9 product information, 4-4 Quiet Boot, 2-1...

  • Page 128

    B-1 boot menu, B-7 exit menu, B-8 keyboard commands, B-2 main menu, B-3 Dell Inspiron 5000 Reference and Troubleshooting Guide system setup program (continued) menus, B-1 power menu, B-6 security menu, B-5 system devices menu, B-4...

  • Page 129

    (Windows 2000), 3-12 driver (Windows 98), 3-6 troubleshooting, 2-14 support.dell.com warranty information, E-1 wet computer drying out, 2-10 World Wide Web help tools, 4-2 Index...

  • Page 130

    Dell Inspiron 5000 Reference and Troubleshooting Guide...

  • Page 131

    COLOR SEPARATED FILES: COMPRESSED & TESTED: PAGE SIZE: PAGE ORIENTATION: LINE SCREEN: TRANSPORT MEDIA: HALFTONES/SCREENS/ DUOTONES: COLOR(S): COLOR MARKUP PROVIDED: Dell™ Inspiron™ 5000 Reference and Troubleshooting Guide s:\systems\blanco\ref\a01/english English 3959U Rev. A01 Gloria Salinas Donna Moore donna_moore@dell.com Copyright/EMF/APCC/CC/BP 3/14/00 Dell PC FrameMaker Version 5.5.2...

  • Page 132

    3959uac1.ps Appendix D: 3959uad1.ps Appendix E: 3959uae1.ps Index: 3959uix1.ps Add blank pages needed to complete signatures. Donna Moore - Graphic Development Dell Computer Corporation (512) 728-3439 Page Count Page Numbers (11x17 incl. blank inside page) xi-xiv xv-xx 1-1–1-10 2-1–2-22 3-1–3-18 4-1–4-20...

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Inspiron 5000e

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