Troubleshooting Windows Systems; Comtrol Utility - Comtrol RocketPort INFINITY User Manual

Troubleshooting Windows Systems

Comtrol Utility

RocketPort INFINITY User Guide: 2000465 Rev. G
If you are using a RocketPort INFINITY driver on a Windows system and the
diagnostic verified that the card is functional, you can check the following:
1. Verify that the RocketPort INFINITY has installed by checking the Device
Manager to verify that the RocketPort INFINITY card displays.
2. Verify that you are addressing the port correctly.
In many applications, device names above COM9 require the prefix \\.\ in
order to be recognized. For example, to reference COM20, use \\.\COM20 as
the file or port name.
3. After driver installation, if a port does not open; go to Ports COM & LPT, right-
click on the yellow exclamation mark on the port, and click Update Driver. Use
the same procedure used when installing the ports that are detected with plug
and play systems.
4. Enable the Verbose Event Log feature on the Options tab of the RocketPort
INFINITY driver and then reboot the server.
5. Install and use one of the tools in the Comtrol Utility package. Use the
following subsection, Comtrol Utility, below for installation and adapter
testing procedures.
The Comtrol Utility is available on the Software and Documentation CD or you
can download (Page 5) the latest version. The file is a self-extracting zip file that
automatically starts the installation procedure. It is not necessary to reboot the
PC after installation.
The Comtrol Utility package includes the following applications that you can access
from the Comtrol Program group:
• Port Monitor (PortMon2) checks for errors, modem control, and status signals.
In addition, it provides you with raw byte input, output counts, and confirm
that the device driver is functioning. It can determine if the ports are in use by
another application.
• Test Terminal (WCOM2) can be used to troubleshoot communications on a port-
by-port basis (Using Test Terminal to Test a Port
requires a loopback plug. You can build a loopback plug if you are missing the
loopback plug shipped with the adapter
Use the following
procedure to install the
Comtrol Utility package.
1. Execute the
Comtrol_Utility_Pack
age_x.xx.msi file,
where x_xx is the
Comtrol Utility
version number.
2. Click Next.
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on Page 32). Test Terminal
(DB9 Loopback Plugs on Page 13).
Troubleshooting - 27
Troubleshooting