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Comtrol RocketPort INFINITY User Manual

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Summary of Contents for Comtrol RocketPort INFINITY

  • Page 1 User Guide...
  • Page 2 Copyright © 2007 - 2018. Comtrol Corporation.  All Rights Reserved. Comtrol Corporation makes no representations or warranties with regard to the contents of this document or to the suitability of the Comtrol product for any particular purpose. Specifications subject to change without notice.

  • Page 3: Table Of Contents

    Table of Contents Overview...........................5 Product Overview............................5 Before Installing the RocketPort INFINITY ................... 5 Locating the Latest Drivers and Documentation .................. 5 Card and Interface Installation ..................7 Installing the Card ............................7 Attaching a Quad/Octacable Interface Cable ..................8 Attaching an Interface Box ......................... 9 Installing a Rackmount Interface Box ....................
  • Page 4 Before Calling Technical Support ......................25 RocketPort INFINITY Diagnostics......................25 Running the Bootable Diagnostic ......................26 Testing a Port or Ports........................26 Stress Testing the RocketPort INFINITY ..................26 Exiting the Diagnostic ........................26 If the Diagnostic Fails........................26 Troubleshooting Windows Systems......................27 Comtrol Utility............................

  • Page 5: Overview

    You can use the links in the following table to locate the latest device drivers and documentation. You may want to record the model and serial number of the RocketPort INFINITY before installing the card in the event you need to call technical support.
  • Page 6 Overview 6 - Overview RocketPort INFINITY User Guide: 2000465 Rev. G...

  • Page 7: Card And Interface Installation

    Installing a Rackmount Interface Box on Page 10 Installing the Card Use the following procedure to install a RocketPort INFINITY card. 1. Turn off the host computer. 2. Remove the system cover from your computer. 3. Select a PCI or PCI-X expansion slot.

  • Page 8: Attaching A Quad/Octacable Interface Cable

    You can use the Troubleshooting section on Page 25 for port testing procedures. Refer to Connecting Serial Devices on Page 11 for information about connecting serial devices. 8 - Card and Interface Installation RocketPort INFINITY User Guide: 2000465 Rev. G...

  • Page 9: Attaching An Interface Box

    LFH60 2. Attach the LFH60 end of the interface cable to the RocketPort INFINITY card and the DB37 end to the connector the interface box. Make sure that the connectors are properly aligned. Do NOT use force when connecting the cables to the host adapter card.

  • Page 10: Installing A Rackmount Interface Box

    Rackmount interface boxes are sturdy enough to allow you to stack several units on a shelf, or you can mount it directly into a rack. Do not connect the cable to the RocketPort INFINITY card or interface box when the computer is powered on. The interface is not hot- ...

  • Page 11: Connecting Serial Devices

    How you build a cable depends on which device your are connecting to (DTE or DCE). For example, you need a null-modem cable to connect the COM ports (COM1 or COM2) on the computer or the RocketPort INFINITY ports to printers, terminals, bar code readers or DNC equipment. If you are connecting a DTE device to a DCE device you need a straight-through modem cable.

  • Page 12: Db9 Signals

    TxD- RxD- standardized and each serial RxD+ TxD+ manufacturer uses different pinouts. RxD- TxD- Refer to the serial device documentation to determine the pinouts for the signals above. 12 - Connecting Serial Devices RocketPort INFINITY User Guide: 2000465 Rev. G...

  • Page 13: Db9 Straight-Through Cables (Rs-232 Or Rs-485 Half-Duplex)

    Note: RJ45 connectors are not standardized. Refer to your serial device documentation for signal information. DB9 Loopback Plugs RocketPort INFINITY models with DB9 connectors on RS-232/422 (Back View) the interface are shipped with a a single loopback plug Pin 5 Pin 1 (RS-232/422).

  • Page 14: Db25 Serial Cables And Loopback Plugs

    Not used Not used Not used Not used Not used Not used 23-25 Not used Not used Not used Not used Ground must be tied to signal ground. 14 - Connecting Serial Devices RocketPort INFINITY User Guide: 2000465 Rev. G...

  • Page 15: Interface Box Signals

    Refer to * Interface boxes have alternate pins available for this your serial device signal. Refer to Interface Box Signals for additional documentation for information. signal information. RocketPort INFINITY User Guide: 2000465 Rev. G Connecting Serial Devices - 15...

  • Page 16: Db25 Null-Modem Cables (Rs-422 Or Rs-485 Full-Duplex)

    * Interface boxes have alternate pins available for this signal. Refer to Interface Box Signals for more information. DB25M: Fan-out RocketPort INFINITY models with DB25 male connectors on the interface are Cable Loopback shipped with a a single loopback plug (RS-232/422).

  • Page 17: Db25M: Surge Interface Box Loopback Plugs

    Connecting Serial Devices DB25M: Surge RocketPort INFINITY models with DB25 male connectors on the Surge interface box are shipped with a a single loopback plug (RS-232/422). Interface Box Loopback Plugs Wire the following pins together to build additional RS-232/422 (Back View) RS-232/422 plugs or replace a missing RS-232/422 loopback plug.

  • Page 18: Rj45 Null-Modem Cable (Rs-232)

    TRxD- TRxD- TRxD+ TRxD+ RJ45 Loopback RocketPort INFINITY models with RJ45 connectors are shipped with RS-232/422 Plugs a a single loopback plug (RS-232/422). Wire the following pins together to build additional loopback plugs or replace a missing RS-232/422 loopback plug: •...

  • Page 19: Rj11 Serial Cables And Loopback Plugs

    RxD+ various pinouts. Please refer to the TxD- RxD- documentation for the serial to RxD+ TxD+ determine the pinouts for the signals RxD- TxD- in the previous picture. RocketPort INFINITY User Guide: 2000465 Rev. G Connecting Serial Devices - 19...

  • Page 20: Rj11 Straight-Through Cable (Rs-232 Or Rs-485 Half-Duplex)

    TRxD- TRxD- TRxD+ TRxD+ RJ11 Loopback RocketPort INFINITY models with RJ11 connectors are shipped with Plugs a a single loopback plug (RS-232/422). Wire the following pins together to build additional loopback plugs or replace a missing RS-232/422 loopback plug: •...

  • Page 21: Building Interfaces

    TXD-1 TRXD-1 DCD1 DTR1 RTS1 TXD+1 TXD+1 TRXD+1 DSR1 RXD1 RXD-1 RXD-1 CTS1 RXD+1 RXD+1 TXD2 TXD-2 TXD-2 TRXD-2 DCD2 DTR2 RTS2 TXD+2 TXD+2 TRXD+2 DSR2 RXD2 RXD-2 RXD-2 RocketPort INFINITY User Guide: 2000465 Rev. G Building Interfaces - 21...
  • Page 22 SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND TXD7 TXD-7 TXD-7 TRXD-7 DCD7 DTR7 RTS7 TXD+7 TXD+7 TRXD+7 DSR7 RXD7 RXD-7 RXD-7 22 - Building Interfaces RocketPort INFINITY User Guide: 2000465 Rev. G...

  • Page 23: Lfh60 And Db37M Multiplex Connectors Db9 And Db25 Interface Box Cable

    J3-12 J2-28 TXDATB- J1-13 J2-20 TXDATA- J3-13 J2-29 TXDATA- J1-14 J2-21 TXCLK- J3-14 J2-30 TXCLK- J1-15 J2-22 TXCNVT- J3-15 J2-31 TXCNVT- J1-16 J2-47 J3-16 J2-54 J1-17 J2-48 J3-17 J2-55 RocketPort INFINITY User Guide: 2000465 Rev. G Building Interfaces - 23...
  • Page 24 J3-31 J2-2 TXDATA+ J1-32 J2-10 TXCLK+ J3-32 J2-1 TXCLK+ J1-33 J2-9 TXCNVT+ J3-33 J2-60 TXCNVT+ J1-34 J2-51 J3-34 J2-57 J1-35 J2-52 J3-35 J2-58 J1-36 J2-53 J3-36 J2-59 J1-37 J3-37 24 - Building Interfaces RocketPort INFINITY User Guide: 2000465 Rev. G...

  • Page 25: Troubleshooting

    RocketPort INFINITY hardware is functioning properly. You can download (Page 5) the RocketPort INFINITY .iso file and burn a bootable CD that executes hardware diagnostics. Note: An .iso file cannot be copied onto a CD but must be burned using an application that burns the image to the CD.

  • Page 26: Running The Bootable Diagnostic

    Ports INFINITY or multiple adapters. 5. Press Enter to test all ports on the RocketPort INFINITY or enter the port number of a port that you want to test and then Enter. 6. Place the loopback plug on the appropriate port and press Enter. If you are testing all of the ports and have only one loopback plug, you must move it from port to port during the test.

  • Page 27: Troubleshooting Windows Systems

    Troubleshooting Troubleshooting Windows Systems If you are using a RocketPort INFINITY driver on a Windows system and the diagnostic verified that the card is functional, you can check the following: 1. Verify that the RocketPort INFINITY has installed by checking the Device Manager to verify that the RocketPort INFINITY card displays.
  • Page 28 Troubleshooting 3. Click Next. 4. Click Install. 5. Click Finish. 28 - Troubleshooting RocketPort INFINITY User Guide: 2000465 Rev. G...

  • Page 29: Using Portmon To Test The Driver Installation

    Installation Utility on Page 27 to install PortMon. 1. From the Start menu, select Programs > Comtrol > Utilities > Port Monitor (PortMon2). 2. Click Add Ports using the icon or Tools > Add Ports, click Driver, ROCKETPORT, and click Ok.
  • Page 30 Troubleshooting 3. If the RocketPort INFINITY is communicating with the device driver for Windows, Port Monitor should display CLOSED status. If a port is open for an application, it displays as OPEN, and displays Actual Throughput, TxTotal and RxTotal statistics.
  • Page 31  column.            6. Scroll to the right to view the new columns. RocketPort INFINITY User Guide: 2000465 Rev. G Troubleshooting - 31...

  • Page 32: Using Test Terminal To Test A Port

    RS-232 for which this test is designed. The following procedure shows how to use Test Terminal to send and receive test data to the serial ports and run a loopback test. If necessary, install the Comtrol Utility package using Comtrol Utility on Page 27.
  • Page 33 • RJ11 connectors 8. Close Test Terminal If both of these tests successfully complete, then the port is operational as expected. Note: Do NOT forget to restart the communications application. RocketPort INFINITY User Guide: 2000465 Rev. G Troubleshooting - 33...

  • Page 34: Troubleshooting Linux Systems

    You can use the following subsections to test the serial ports. lcom(1) Comtrol has available lcom(1), which is a multiport serial I/O test program. You can use lcom in test mode to send test data to any serial port. lcom is available on the Software and Documentation CD or you can download latest version.

  • Page 35: Technical Support

    Troubleshooting Technical Support Comtrol has a staff of support technicians available to help you. You should review Before Calling Technical Support on Page 25 before calling Technical Support. If you call for Technical Support, please have the following information available: •...
  • Page 36 Troubleshooting 36 - Troubleshooting RocketPort INFINITY User Guide: 2000465 Rev. G...

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