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TROUBLESHOOTING TIPS
For Pre-lit Trees, If The Tree Does Not Illuminate
1. Please check to make sure that all plugs are properly connected and power cord is plugged into the
wall outlet.
2. Turning the poles gently to make sure pole to pole are connected into place.
3. Check for loose connection between light string plugs and extension cords.
4. Please check for loose, broken or missing light bulbs and replace as needed.
Loose Hinge Pin
1. Extra hinge pins are included for repairing the hinges.
Place the branch into the slot of the bracket.
2. Insert a new hinge pin through the hole and secure
using the retainer washer.(See Fig. D)
SPARE PARTS
Each tree includes hinge pins/washers, and for pre-lit trees spare bulbs and fuses are also included. If extra
parts are needed, please contact our customer service center.
CUSTOMER SERVICE FOR CHRISTMAS TREES
For any questions, assistance, or missing parts, Do Not Return To Place Of Purchase. Please contact
us at 1-888-919-0070 or visit our website at www.polygroupstore.com. One of our customer service
representatives will be happy to assist you.
Tree ID#:
Tree UPC#:
Store Purchased:
Specify Problem:
TREE ID# IS LOCATED ON END PANEL OF BOX. TREE ID# IS REQUIRED WHEN REQUESTING REPLACEMENT PARTS.
Customer Name:
Address(No P.O. Boxes):
City & State:
Zip Code:
Day Phone:
Date Purchased:
3
Fig.D
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