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R O U B L E S H O O T I N G
Contacting Davis Technical Support
?
After successfully downloading, recent or new data does not appear to be in my
database. Where is it?
Check to see if the time and date on your station are incorrect. (This can hap-
pen if you have a power outage and your battery backup is dead.) If so, the
data was written into the wrong month, day, and/or time. Reset the time and
date.
It is also possible, if you have multiple stations, that you downloaded data
into the wrong station's database. Make sure you've opened the correct station
before downloading.
Your data logger may be not be operating properly. If this is the case, you can
restore proper operation by repowering the data logger:
1.
Remove power from the data logger by removing power from the
weather station console.
2.
Remove or disconnect the data logger from the console.
3.
Wait at least one minute.
4.
Connect the data logger to the weather station console.
5.
Apply power to the console.
6.
If you can now download and see the data in WeatherLink you have
fixed the problem. If not, please contact Technical Support for assis-
tance.
?
When viewing data, dashes appear in place of a value for functions other than
wind direction. Why?
If no data was recorded by a sensor (for example, the sensor was disconnected
or radio interference blocked reception) or if bad data was recorded for a sen-
sor (for example, the sensor was malfunctioning), the software dashes out the
entry rather than showing invalid data. You can use the record editor to cor-
rect these entries.
Contacting Davis Technical Support
If you have questions about the software, or encounter problems installing or
operating the WeatherLink software, please contact Davis Technical Support.
(510) 732-7814 – Monday – Friday, 7:00 a.m. – 5:30 p.m. Pacific Time.
support@davisnet.com – E-mail to Technical Support.
(510) 732-9229 – For callers outside the USA or Canada.
(510) 670-0589 – Fax.
www.davisnet.com – Copies of User Manuals are available on the "Support"
page. Watch for FAQs and other updates. Subscribe to the e-newsletter.
info@davisnet.com – General e-mail.
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