Maintenance And Cleaning The Unit; Troubleshooting - NEO PROTON IP 12 QA User Manual

3. MAINTENANCE

Maintenance and Cleaning the Unit

• Make sure the area below the installation place
is free from unwanted persons during setup.
• Switch off the unit, unplug the main cable and
wait until the unit has cooled down.
• All screws used for installing the device and
any of its parts should be tightly fastened and
should not be corroded.
• Housings, fixations and installation spots (ceil-
ing, trusses, suspensions) should be totally free
from any deformation.
• The main cables must be in impeccable condi-

4. TROUBLESHOOTING

Problems
Fixture does not light up
General low light intensity
Fixture does not power up
Fixture does not respond
to DMX
In case of technical issues that cannot be resolved following about troubleshooting tips, contact your author-
ized dealer for service.
P. 4
Neo Proton IP 12 QA - English version
Possible causes
• No mains supply
• Dimmer fader set to 0
• All color faders set to 0
• Faulty LED
• Faulty LED board
• Dirty lens assembly
• Misaligned lens assembly
• No power
• Loose or damaged power cord
• Faulty internal power supply
• Wrong DMX addressing
• Damaged DMX cables
• Bouncing signals
tion and should be replaced immediately even
when a small problem is detected.
• It is recommended to clean the front at regu-
lar intervals, from impurities caused by dust,
smoke, or other particles to ensure that the
light is radiated at maximum brightness. For
cleaning, disconnect the main plug from the
socket. Use a soft, clean cloth moistened with
a mild detergent. Then carefully wipe the part
dry. For cleaning other housing parts use only
a soft, clean cloth. Never use a liquid, it might
penetrate the unit and cause damage to it.
Checks and remedies
• Check the power supply voltage
• Increase the value of the dimmer channels
• Increase the value of the color channels
• Replace the LED board
• Replace the LED board
• Clean the fixture regularly
• Install lens assembly properly
• Check for power on power outlet
• Check power cord
• Replace internal power supply
• Check control panel and unit addressing
• Check DMX cables
• Install terminator as suggested