HP ProBook 450 G7 Maintenance And Service Manual
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HP ProBook 450 G7 Maintenance And Service Manual

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Maintenance and Service Guide
HP ProBook 450 G7 Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP ProBook 450 G7

  • Page 1 Maintenance and Service Guide HP ProBook 450 G7 Notebook PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Celeron, Core, Pentium, and Thunderbolt Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................7 Right ..................................7 Left ..................................9 Display ................................. 10 Keyboard area ..............................11 Touchpad ............................11 Lights ..............................12 Button, speakers, and fingerprint sensor ..................13 Special keys ............................14 Hot keys (select products only) ......................
  • Page 6 Display assembly ..........................62 Power connector cable ........................71 Keyboard/top cover ........................... 72 6 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 73 Using Computer Setup ............................73 Starting Computer Setup ........................73 Navigating and selecting in Computer Setup ................... 73 Restoring factory settings in Computer Setup .................
  • Page 7 Backing up information and creating recovery media ..................82 Using Windows tools ......................... 82 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..82 Restoring and recovery ............................83 Restoring, resetting, and refreshing using Windows tools .............. 83 Recovering using HP Recovery media ....................
  • Page 8 11 Power cord set requirements ........................94 Requirements for all countries ..........................94 Requirements for specific countries and regions ....................95 12 Recycling ..............................97 Index ................................98 viii...

  • Page 9: Product Description

    Intel UHD Graphics 620 (Core processors) Intel UHD Graphics (Pentium and Celeron processors) Supports 3 independent displays when on the HP USB-C Dock G4; Max resolution = 4 K @ 30Hz (DisplayPort 1) or 4 K @ 30 Hz (DisplayPort 2) Supports 3 independent displays when on the HP Thunderbolt™...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description 39.6 cm (15.6 in), LED backlight, antiglare, touch screen FHD, UWVA, 45% CG, eDP, slim, 250 nits, with HD camera, Touch-on Panel (TOP) FHD, UWVA, 45% CG, eDP, slim, 250 nits, with HD camera, Touch-on Panel (TOP) for use in models with WWAN Memory Two customer-accessible memory module slots supporting up to 32 GB of RAM...
  • Page 11 Description The following support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, and HP USB-C Dock G5.
  • Page 12 FW PTP No Hybrid Mode support Power requirements Battery 3 cell, 45 Whr, lithium polymer, soft pack, HP Long Life HP Fast Charge Technology AC adapters 45 W, straight, USB Type-C AC adapter, nPFC, 1.8 m (5.9 ft) 45 W, right angle, 4.5 mm 45 W, right angle, 4.5 mm, for use in Argentina...
  • Page 13 Duckhead power cord (C5NS), 1.0 m (3.3 ft) Duckhead (C5NS) Security Security lock Integrated touch fingerprint sensor (select products only) TPM 2.0 (Nuvoton; soldered down) Hardware enforced firmware protection: HP SureStart 2019 Preboot authentication (password) Operating system Operating system version Windows® 10 FreeDOS 3.0...
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Pro 64 StF MSNA Strategic FreeDOS Restore Media Windows 10 Driver DVD Windows 10 Driver USB Windows 10 Professional 64-bit OS DVD Windows 10 Professional 64-bit OS USB Certified Microsoft®...

  • Page 15: Components

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 Table 2-1 Right-side components and their descriptions (continued) Component Description Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output.

  • Page 17: Left

    To remove a card: Press in on the card, and then remove it from the memory ▲ card reader. Drive light ● Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard ● drive. Left...

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Components...

  • Page 19: Keyboard Area

    Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 20: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving state. The ● computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation.

  • Page 21: Button, Speakers, And Fingerprint Sensor

    Button, speakers, and fingerprint sensor Table 2-6 Button, speakers, fingerprint sensor, and their descriptions Component Description Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 22: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu.

  • Page 23: Hot Keys (Select Products Only)

    Hot keys (select products only) A hot key is the combination of the key and another key. To use a hot key: ▲ Press the key, and then press one of the keys listed in the following table. Table 2-8 Hot keys and their descriptions Description Turns on scroll lock.

  • Page 24: Labels

    Locate this information before you contact support. Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 25: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Table 3-1 Computer major components and their descriptions Item Description Spare part number Display panel assembly NOTE: Display panels are only available as spare parts at the subcomponent level. Top cover/keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard/top cover on page Backlight L45090-xx1...
  • Page 27 Table 3-1 Computer major components and their descriptions (continued) Item Description Spare part number For use in models with UMA graphics L45100-001 RTC battery L02772-001 (10) USB board (includes cable) L44578-001 NOTE: The USB board cable is also available in the Cable Kit as spare part number L45087-001. (11) WLAN module Intel Dual Band Wireless-AC 9560 802.11ac 2 ×...

  • Page 28: Display Components

    Table 3-1 Computer major components and their descriptions (continued) Item Description Spare part number 1 TB, 5400 rpm, 7 mm 832077-002 500 GB, 7200 rpm, 7 mm 703267-002 (22) Bottom cover For use in models with discrete graphics L77266-001 For use in models with UMA graphics L79384-001 Display components Chapter 3 Illustrated parts catalog...
  • Page 29 Table 3-2 Display components and their descriptions Item Description Spare part number Display bezel (includes camera) For use in models with an HD camera L77285-001 For use in models with and HD + IR camera L77286-001 For use in models without a camera L77287-001 Camera module (includes bezel adhesive and display enclosure adhesive) L83709-001...

  • Page 30: Cable Kit

    Cable Kit Table 3-3 Cable Kit components and their descriptions Item Description Spare part number Cable Kit, includes the following parts: L45087-001 USB board cable Card reader board cable Touchpad cable Fingerprint sensor cable Chapter 3 Illustrated parts catalog...

  • Page 31: Bracket Kit

    Bracket Kit Table 3-4 Bracket Kit components and their descriptions Item Description Spare part number Bracket Kit, includes the following parts: L77275-001 Fingerprint sensor bracket Thermal bracket USB Type-C port bracket RJ-45 (network) jack bracket Bracket Kit...

  • Page 32: Mass Storage Devices

    Mass storage devices Table 3-5 Mass storage devices and their descriptions Item Description Spare part number Solid-state drive, M.2 512 GB, PCIe, TLC L77290-001 512 GB, PCIe, value L77291-001 512 GB PCIe + 32 GB Optane memory L80988-001 256 GB, PCIe, value L77289-001 256 GB PCIe + 16 GB Optane memory L80987-001...

  • Page 33: Miscellaneous Parts

    Miscellaneous parts Table 3-6 Miscellaneous parts and their descriptions Description Spare part number AC adapters 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, EM 913691-850 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, nPFC 710412-001 65 W, USB Type-C, wall mount, nPFC, 1.8 m (5.9 ft) L32392-001...
  • Page 34 Table 3-6 Miscellaneous parts and their descriptions (continued) Description Spare part number Denmark L19360-002 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002 India L19363-002 Israel L19362-002 Italy L19364-002 Japan L19365-002 North America L19367-002 The People’s Republic of China L19368-002 South Africa L19369-002...
  • Page 35 Table 3-6 Miscellaneous parts and their descriptions (continued) Description Spare part number Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L45265-001 Israel L45266-001 Italy L45267-001 Japan L45268-001 North America L45269-001 The People’s Republic of China L45270-001 South Africa L45271-001 Switzerland L45272-001...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 38: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 39: Personal Grounding Methods And Equipment

    Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 40: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ●...

  • Page 41: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 42: Bottom Cover

    Bottom cover Table 5-1 Bottom cover description and part number Description Spare part number Bottom cover for use in models with discrete graphics L77266-001 Bottom cover for use in models with UMA graphics L79384-001 Before removing the bottom cover, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).

  • Page 43: Sim Card

    SIM card Before removing the SIM card, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Place the computer in Battery Safe mode (Battery Safe mode on page 33). Remove the bottom cover (Bottom cover on page 34).

  • Page 44: Battery

    Battery Table 5-2 Battery description and part number Description Spare part number Battery, 3 cell, 45 Whr L32656-002 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Place the computer in Battery Safe mode (Battery Safe mode on page 33).

  • Page 45: Memory Modules

    L83673-002 IMPORTANT: Before adding new memory, be sure to update the computer to the latest BIOS from www.hp.com. Failure to update the computer to the latest BIOS before installing new memory may result in various system problems. Before removing the memory module, follow these steps:...
  • Page 46 Remove the memory module (3) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 47: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Table 5-4 WLAN module description and part number Description Spare part number Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adaptor (non-vPro) L22634-002 Intel Wi-Fi 6 AX201 802.11ax 2 ×...
  • Page 48 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 49: Wwan Module

    WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Table 5-5 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced L15398-002 Before removing the WWAN module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).
  • Page 50 NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 51: M.2 Solid-State Drive

    M.2 solid-state drive Table 5-6 Solid-state drive descriptions and part numbers Description Spare part number 512 GB, PCIe, TLC L77290-001 512 GB, PCIe, value L77291-001 512 GB PCIe + 32 GB Optane memory L80988-001 256 GB, PCIe, value L77289-001 256 GB PCIe + 16 GB Optane memory L80987-001 128 GB, SATA-3, TLC L77288-001...

  • Page 52: Hard Drive

    Hard drive Table 5-7 Hard drive, Hard Drive Hardware Kit, and hard drive bracket descriptions and part numbers Description Spare part number Hard drive, 1 TB, 5400 rpm, 7 mm 832077-002 Hard drive, 500 GB, 7200 rpm, 7 mm 703267-002 Hard Drive Hardware Kit (includes hard drive cover and connector) L78776-001 Before removing the hard drive, follow these steps:...
  • Page 53 To disassemble the hard drive, remove the four Phillips M3.0 × 3.0 screws (1) that secure the cover to the drive, remove the cover (2), and then disconnect the connector from the drive (3). Reverse these procedures to install a hard drive. Component replacement procedures...

  • Page 54: Speaker Assembly

    Speaker assembly Table 5-8 Speaker description and part number Description Spare part number Speaker assembly L45092-001 Before removing the speaker assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Place the computer in Battery Safe mode (Battery Safe mode on page 33).

  • Page 55: Fan

    Table 5-9 Fan description and part number Description Spare part number Fan for use in models with discrete graphics L45101-001 Fan for use in models with UMA graphics L45100-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the computer.

  • Page 56: Heat Sink

    Heat sink NOTE: All heat sink spare part kits include replacement thermal material. Table 5-10 Heat sink description and part number Description Spare part number Heat sink for use in models with NVIDIA GeForce MX250 graphics L57506-001 Heat sink for use in models with NVIDIA GeForce MX130 graphics L45099-001 Heat sink for use in models with UMA graphics L45098-001...
  • Page 57 Thoroughly clean thermal material from the surfaces of the system board components (1) (3) and the heat sink (2) (4) each time you remove the heat sink. All heat sink and system board spare part kits include thermal material. To remove the heat sink on models with UMA graphics memory: In the order indicated on the heat sink, loosen the four captive Phillips screws (1) that secure the heat sink to the system board.
  • Page 58 Thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and system board spare part kits include thermal material. Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 59: Usb Board

    USB board Table 5-11 USB board, cable, and bracket descriptions and part numbers Description Spare part number USB board L44578-001 USB board cable (included in Cable Kit) L45087-001 Thermal bracket (included in Bracket Kit) L77275-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).
  • Page 60 Lift the rear of the board up (3), and then pull the board away from the connector and out of the computer (4). Reverse this procedure to install the USB board. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 61: Battery Connector Board

    Battery connector board Table 5-12 Battery connector board description and part number Description Spare part number Battery connector board L45086-001 Before removing the battery connector board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Place the computer in Battery Safe mode (Battery Safe mode on page 33).

  • Page 62: Touchpad Assembly

    Touchpad assembly Table 5-13 Touchpad and cable descriptions and part numbers Description Spare part number Touchpad assembly L77267-001 NOTE: The touchpad cable is available in the Cable Kit as spare part number L45087-001. Before removing the touchpad assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).

  • Page 63: Fingerprint Sensor Assembly

    Fingerprint sensor assembly Table 5-14 Fingerprint sensor, bracket, cable, and insert descriptions and part numbers Description Spare part number Fingerprint sensor assembly L77268-001 Fingerprint sensor bracket (included in Bracket Kit) L77275-001 Fingerprint sensor cable (included in the Cable Kit) L45087-001 Fingerprint sensor insert (included in Plastics Kit;...

  • Page 64: Card Reader Board

    Card reader board Table 5-15 Card reader board and cable descriptions and part numbers Description Spare part number Card reader board assembly (includes cable) L44579-001 NOTE: The card reader board cable is also available in the Cable Kit as spare part number L45087-001. Before removing the card reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 65 Lift the card reader board out of the computer (3). Reverse this procedure to install the card reader board. Component replacement procedures...

  • Page 66: Rtc Battery

    RTC battery Table 5-16 RTC battery description and part number Description Spare part number RTC battery L02772-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Place the computer in Battery Safe mode (Battery Safe mode on page 33).

  • Page 67: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Table 5-17 System board descriptions and part numbers Description Spare part number System board with integrated processor for use in models with UMA graphics memory: Intel Core i7-10510U processor L78087-xxx...
  • Page 68 Disconnect the following cables from the system board: (1) Power connector cable (2) Antennas from WWAN module (select models only) (3) Speaker cable (4) Antennas from WLAN module (select models only) (5) Display cable (ZIF) (6) USB cable from USB board (ZIF) (7) Fan cable (8) Keyboard cable (ZIF) (9) Card reader cable (ZIF) and tape...
  • Page 69 Remove the bracket from the USB-Type C port (4). The USB bracket and RJ-45 jack cover are available in the Bracket Kit as spare part number L77275-001. Rotate the right side of the system board upward (1). Pull the system board away from the connectors on the side of the chassis to remove it from the computer (2).

  • Page 70: Display Assembly

    Display assembly Before disassembling the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Place the computer in Battery Safe mode (Battery Safe mode on page 33). Remove the bottom cover (Bottom cover on page 34).
  • Page 71 Remove the display bezel (4). The bezel is available as the following spare part numbers: L77285-001: Models with an HD camera L77286-001: Models with an HD +IR camera L77287-001: Models without a camera The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.
  • Page 72 Rotate the display panel over and place next to the display enclosure (4). Display panels are available using the following spare part numbers: L79185-001: HD L79186-001: FHD, touch-on panel (TOP) L79187-001: FHD, privacy L79188-001: FHD, nonprivacy Lift the tape from the connector on the display panel (1), lift the locking lever (2), and then disconnect the cable from the panel (3).
  • Page 73 Remove the panel (4). Use the following steps to install a display panel: Remove the backing from the bottom of the new tape to install in the display enclosure (1). Locate the tape alignment marks, and then install the tape onto the left and right sides on the inside of the enclosure (2).
  • Page 74 Remove the backing from the top of the installed tape (3). If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and then remove the module from the enclosure (2). The HD camera is available as spare part number L83709-001. The microphone board is available as spare part number L44541-001.
  • Page 75 If it is necessary to remove or replace the IR camera, disconnect the cable from both sides of the camera (1), and then peel the camera module up to remove it from the adhesive that secures it to the enclosure (2) .
  • Page 76 Slide the hinges toward the middle and then lift them from the enclosure (3). The display hinges are available as spare part number L79189-001. If it is necessary to replace the WLAN antennas, peel the antennas from the enclosure (1), remove the cables from the clips in the bottom of the enclosure (2), and then remove the antennas and cables from the enclosure (3).
  • Page 77 If it is necessary to replace the WWAN antennas, peel antennas from the enclosure (1), remove the cables from the clips in the sides of the enclosure (2), and then remove the antennas and cables from the enclosure (3). WWAN antennas are available using spare part number L77284-001. If it is necessary to remove or replace the display/camera cable, use the following steps: Displays with an HD camera Disconnect the cable from the ZIF connector on the camera module (1).
  • Page 78 Displays with an HD + IR camera Disconnect the cable from the ZIF connector on both ends of the camera module (1). Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2), and then remove the cable from the enclosure (3).

  • Page 79: Power Connector Cable

    Power connector cable Table 5-18 Power connector cable description and part number Description Spare part number Power connector cable L01048-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Place the computer in Battery Safe mode (Battery Safe mode on page 33).

  • Page 80: Keyboard/Top Cover

    Keyboard/top cover The top cover with keyboard remains after removing all other spare parts from the computer. The following table provides the main spare part number for the keyboards. The second table provides the country codes. Table 5-19 Keyboard descriptions and part numbers Description Spare part number Keyboard/top cover, backlight...

  • Page 81: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ▲ Navigating and selecting in Computer Setup ●...

  • Page 82: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 83: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 84: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 85: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 86: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    To download HP PC Hardware Diagnostics Windows, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool downloads to the selected location.

  • Page 87: Starting Hp Pc Hardware Diagnostics Uefi

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID ▲...

  • Page 88: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.
  • Page 89 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the ● HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 90: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲...

  • Page 91: Restoring And Recovery

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 92: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 93: Specifications

    Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Dimensions Depth 256.9 mm 10.10 in Width 364.9 mm 15.37 in Height 18.9 mm 0.75 in Weight SSD, 2.0 kg 4.41 lbs Hard drive 2.1 kg 4.63 lbs Input power Operating voltage 19.0 V dc @ 4.74 A –...

  • Page 94: 39.6 Cm (15.6 In) Display Specifications

    39.6 cm (15.6 in) display specifications Table 9-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1920 × 1080 (FHD) Surface treatment Anti-glare Brightness 220 nits or 400 nits (typical) Viewing angle UWVA Backlight Hard drive specifications Table 9-3 Hard drive specifications 1 TB*...

  • Page 95: Solid-State Drive Specifications

    Solid-state drive specifications Table 9-4 Solid-state drive specifications 128 GB* 256 GB* 512 GB* Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g <...

  • Page 96: 10 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 97 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 98: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 99 A utility must be used for the Computer Setup (BIOS) or writing data to this a custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 100: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 101: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 102: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 103: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 104 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 105: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 106: Index

    Index camera 10 AC adapter, spare part numbers 25 identifying 10 electrostatic discharge (ESD) 29 antennas product description 2 preventing damage 30 disconnecting 39 camera light, identifying 10 esc key, identifying 14 audio, product description 2 camera module audio-out (headphone)/audio-in spare part number 21 (microphone) combo jack, camera privacy cover...
  • Page 107 HP PC Hardware Diagnostics UEFI lights ports downloading 79 AC adapter and battery 8 HDMI 7 starting 79 battery 8 product description 3 using 78 camera 10 USB powered 9 HP PC Hardware Diagnostics Windows caps lock 12 USB SuperSpeed 7...
  • Page 108 87 USB flash drive 83 speaker assembly recovery media vents, identifying 9, 15 removal 46 creating using HP Cloud Recovery spare part number 19, 46 Download Tool 82 speakers, identifying 13 Windows creating using Windows tools 82 special keys, using 14...

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