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10 Troubleshooting
If you encounter problems when using this appliance, check the following points before
requesting service. If you cannot solve the problem, contact the Philips Consumer Care
Center in your country.
Problem
The rice is too soft, too
hard, or not well cooked.
The rice is scorched.
Water spills out of the
appliance during cooking.
Solution
If the appliance is positioned on an uneven or tilted
•
surface, the texture of the cooked rice may be too hard
or too soft as the amount of water becomes inconsistent.
The texture of rice varies depending on the brand of rice,
•
where it was harvested, and how long it was stored (new
crop or old crop).
The texture of rice varies depending on the room and
•
water temperatures.
Using the preset function may result in softer rice. This is
•
normal.
Using the ultra quick rice cooking menu setting may result
•
in harder rice. This is normal.
Check if the inner pot is deformed.
•
There is not enough water. Add water according to the
•
scale on the inside of the inner pot.
Make sure that there is no foreign residue on the inside
•
of the appliance and the outside of the inner pot before
switching the appliance on.
Check if there are food residue on the inside of the
•
appliance or outside of the inner pot. Remove the food
residue.
You have not rinse the rice properly. Rinse the rice until
•
the water runs clear.
Check if the inner pot is deformed.
•
Make sure that you add water to the level indicated on
•
the scale inside the inner pot that corresponds to the
number of cups of rice used.
Make sure the water does not exceed the maximum level
•
on the scale, as this may cause the appliance to overflow
during cooking.
EN
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