Lenovo ThinkPad X1 Carbon 20KG User Manual
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Lenovo ThinkPad X1 Carbon 20KG User Manual

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Machine Types: 20KG and 20KH

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Summary of Contents for Lenovo ThinkPad X1 Carbon 20KG

  • Page 1 User Guide Machine Types: 20KG and 20KH...
  • Page 2 First Edition (January 2018) © Copyright Lenovo 2018. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    Operating environment ... . Chapter 4. Accessibility, ergonomic, Lenovo programs ....and maintenance information ..43 Accessing Lenovo programs .
  • Page 4 ..75 Calling Lenovo ... . . 104 General tips for preventing problems ..
  • Page 5 Lenovo product service information for Battery recycling information for the United States and Taiwan ....114 Canada ....118 Eurasian compliance mark .
  • Page 6 User Guide...

  • Page 7: Important Safety Information

    • Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended time. • Periodically take hands from using the keyboard by lifting your hands from the palm rest. © Copyright Lenovo 2018...
  • Page 8 Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn.

  • Page 9: Conditions That Require Immediate Action

    In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance. © Copyright Lenovo 2018...

  • Page 10: Service And Upgrades

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 11: Power Cords And Power Adapters

    Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. © Copyright Lenovo 2018...

  • Page 12: Plugs And Outlets

    Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

  • Page 13: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 14: Notice For Non-Rechargeable Coin-Cell Battery

    Do not attempt to replace the non-rechargeable coin-cell battery. Replacement of the battery must be done by a Lenovo-authorized repair facility or technician. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. The following statement applies to users in the state of California, U.S.A.

  • Page 15: Heat And Product Ventilation

    • Do not restrict or block any ventilation openings. • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). xiii © Copyright Lenovo 2018...

  • Page 16: Electrical Current Safety Information

    Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

  • Page 17: Liquid Crystal Display (Lcd) Notice

    2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...

  • Page 18: Glass Parts Notice

    Glass parts notice CAUTION: Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel.

  • Page 19: Chapter 1. Product Overview

    Computer controls, connectors, and indicators This section introduces hardware features of the computer. Front view Microphones Infrared camera (available on some models) Conventional camera (available on some models) Conventional camera with camera shutter (available on some models) © Copyright Lenovo 2018...
  • Page 20 For more information, see “Using the fingerprint reader” on page 52. ® ThinkPad pointing device TrackPoint buttons Trackpad TrackPoint pointing stick Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “ThinkPad pointing device overview” on page 18. User Guide...

  • Page 21: Left-Side View

    USB-C power adapter. Use the shipped power adapter and power cord to connect the computer to ac power through either of the two USB-C connectors. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: http://www3.lenovo.com/us/en/accessories-and-upgrades/c/ACCESSORY?menu-id=Accessories_Upgrades...

  • Page 22: Right-Side View

    USB 3.0 connector You can use the USB 3.0 connectors to connect USB-compatible devices, such as a USB keyboard, USB mouse, USB storage device, or USB printer. Attention: When you attach a USB cable to this connector, ensure that the USB mark is facing upward. Otherwise the connector might get damaged.

  • Page 23: Rear View

    You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. Cable locks for your product are available from Lenovo at https://www.lenovoquickpick.com/...

  • Page 24: Bottom View

    Bottom view Docking-station positioning holes Emergency-reset hole Speakers Fan louvers Docking-station positioning holes You can use the docking-station positioning holes to secure a supported docking station to extend the computer capabilities. Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, remove the ac power adapter first.
  • Page 25 Caps Lock indicator When this indicator is on, you can type uppercase letters by directly pressing the letter keys. Fn Lock indicator This indicator shows the status of Fn Lock function. For more information, see “Using the special keys” on page 16.

  • Page 26: Important Product Information

    • FCC ID and IC Certification information • Windows operating systems information Machine type and model information When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. User Guide...

  • Page 27: Fcc Id And Ic Certification Information

    The following illustration shows where to find the label that contains the machine type and model information of your computer. FCC ID and IC Certification information You can find the FCC and IC Certification information through one of the following methods: •...

  • Page 28: Computer Features

    There are no external, visual indicators of the Product ID or Windows version for which the computer is licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows 10 product is installed, the installation program checks the computer firmware for a valid, matching Product ID to complete the activation.

  • Page 29: Computer Specifications

    Security features • Fingerprint reader • Infrared camera • Security-lock slot • Trusted Platform Module (TPM) Wireless features • Bluetooth • GPS ® • Miracast technology • NFC • Wireless LAN • Wireless WAN Others • Conventional camera • Microphones Note: Available on some models.

  • Page 30: Lenovo Programs

    2. If you do not find the program in the program list, search for the program in the search box. An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available.
  • Page 31 • Configure hardware settings. • Create and manage your Lenovo ID. This app is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer. Chapter 1...
  • Page 32 User Guide...

  • Page 33: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Using The Special Keys

    • Follow the “General tips for preventing problems” on page 75. • Diagnose problems yourself by using the preinstalled diagnostic software. See “Diagnosing problems with Lenovo Companion” on page 75. • Check for recovery solutions in Chapter 8 “Recovery information” on page 93.
  • Page 35 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference.

  • Page 36: Using The Thinkpad Pointing Device

    • Fn+Spacebar: Press Fn+Spacebar to switch between the different keyboard backlight status (off, low, or high). Note: If your computer is installed with Lenovo Companion 4.0 or later version, there are four modes for the keyboard backlight: Off, Low, High, and Auto.

  • Page 37: Using The Trackpoint Pointing Device

    Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling. The TrackPoint pointing device consists of the following components: Pointing stick Left-click button (primary-click button) Right-click button (secondary-click button) Scroll bar To use the TrackPoint pointing device, see the following instructions:...

  • Page 38: Using The Trackpad

    Using the trackpad The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. The trackpad can be divided into two zones: Left-click zone (primary-click zone) Right-click zone (secondary-click zone) To use the trackpad, see the following instructions:...

  • Page 39: Using The Trackpad Touch Gestures

    Using the trackpad touch gestures The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform the same point and click actions as you would use a traditional mouse. You also can use the trackpad to perform various touch gestures.

  • Page 40: Replacing The Cap On The Pointing Stick

    Replacing the cap on the pointing stick The cap on the end of the pointing stick is removable. After you use the cap for a period of time, you might consider replacing the cap with a new one. Notes: • Ensure that you use a cap with grooves as shown in the following illustration.

  • Page 41: Using The Battery

    Using the battery When you use your computer away from electrical outlets, you depend on battery power to keep your computer running. Different computer components consume power at different rates. The more you use the power-intensive components, the faster you consume battery power. Spend more time unplugged with ThinkPad batteries.

  • Page 42: Managing The Battery Power

    • Always use power management features such as power-saving modes. Managing the battery power To achieve the best balance between performance and power saving, adjust your power plan settings. To adjust power plan settings, do the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons.

  • Page 43: Wireless Connections

    To attach an Ethernet cable to your computer, you need a ThinkPad Ethernet Extension Adapter Gen 2. The ThinkPad Ethernet Extension Adapter Gen 2 is available as an option and shipped with some computer models. You can purchase a ThinkPad Ethernet Extension Adapter Gen 2 from Lenovo at http:// www.lenovo.com/essentials...

  • Page 44: Using The Wireless-Wan Connection

    2. Click the wireless-network-connection-status icon in the Windows notification area. A list of available wireless networks is displayed. 3. Select a network to connect to it. Provide required information if needed. The computer automatically connects to an available and remembered wireless network when the location changes.

  • Page 45: Using The Nfc Devices

    • Remotely controlling and communicating with devices such as mobile phones Depending on the model, your computer might support the Bluetooth feature. To transfer data through the Bluetooth feature, do the following: Note: It is not recommended to use the wireless feature (the 802.11 standards) of your computer simultaneously with a Bluetooth option.

  • Page 46: Using The Airplane Mode

    2. Slowly move the card or the phone a distance within 60 mm (2.4 inches) to the direction of the computer display, and 10 mm (0.4 inches) to the left side of the trackpad. You will be prompted when the card or the phone is detected.

  • Page 47: Using The Cameras

    If you want to configure the camera settings, do the following: 1. Open the Start menu and start the Lenovo Companion program. 2. Click Hardware Settings ➙ Display, Camera & Audio/Media.

  • Page 48: Using A Media Card

    The infrared camera lens is used for creating the facial image of a user. Camera indicator When the camera indicator is on, the infrared camera is in the recognition mode. To set the infrared camera for face authentication, do the following: 1.

  • Page 49: Using An External Display

    2. View Control Panel by Category. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Action menu, select Add legacy hardware. The Add Hardware Wizard starts. 5.
  • Page 50 – When you connect an external monitor, a video interface cable with a ferrite core is required. – A maximum of two external displays can be connected to the computer at the same time. 1. Connect the external display to an appropriate video connector on your computer. 2.

  • Page 51: Traveling With Your Computer

    If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: http://www.lenovo.com/accessories Chapter 2 Using your computer...
  • Page 52 User Guide...

  • Page 53: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 54 Note: The ThinkPad Basic Docking Station does not ship with a system lock installed. You can purchase a system lock from Lenovo at http://www.lenovo.com/essentials Key lock indicator: This indicator turns on when the system lock key is in the locked position.

  • Page 55: Attaching Your Computer To A Docking Station

    Audio connector: Connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug. ac power connector: Connect the ac power adapter. ® DisplayPort connector: Connect a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. VGA connector: Connect the computer to a VGA-compatible video device, such as a VGA monitor. USB 2.0 connector, USB 3.1 connector Gen 1: Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.
  • Page 56 3. Remove the connector cap as shown. 4. Ensure that you turn the system lock key to the unlocked position ( User Guide...

  • Page 57: Detaching Your Computer From A Docking Station

    5. Align the top-left corner of the computer with the guide post of the docking station. Attach your computer to the docking station as shown until you hear a click. Slide the latch in the direction as shown 6. Check the docking status indicator. The docking status indicator turns on when the computer is successfully docked.

  • Page 58: Guidelines On Connecting Multiple External Displays

    Note: The ThinkPad Basic Docking Station does not ship with a system lock installed. If you do not purchase and install a system lock, skip step 1 in the following instruction to detach your computer from the ThinkPad Basic Docking Station. 1.
  • Page 59 ThinkPad Basic Docking Station Up to two external displays connected to the DisplayPort and the VGA connectors can work at the same time. ThinkPad Pro Docking Station Up to two external displays connected to the two DisplayPort connectors can work at the same time. ThinkPad Ultra Docking Station •...
  • Page 60 • Up to three external displays connected to the two DisplayPort connectors and the HDMI connector can work at the same time. User Guide...

  • Page 61: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 62 If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 63: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 64: Cleaning And Maintenance

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/ . Explore your options for docking solutions and external products that provide the adjustability and essentials features that you want.
  • Page 65 • Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. •...
  • Page 66 User Guide...

  • Page 67: Chapter 5. Security

    The following two types of hard disk passwords can help protect the information stored on the storage drive: • User hard disk password © Copyright Lenovo 2018...

  • Page 68: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 69: M.2 Solid-State Drive Security

    M.2 solid-state drive security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The M.2 solid-state drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 70: Using The Fingerprint Reader

    To set an item on the Security Chip submenu, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys. 3.
  • Page 71 Lenovo-authorized servicer or a marketing representative to have the password canceled. If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced.

  • Page 72: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 73: Using Firewalls

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.
  • Page 74 User Guide...

  • Page 75: Chapter 6. Advanced Configuration

    8. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 9. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 12. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 76: Installing Device Drivers

    Lenovo Companion is preinstalled on your computer and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 77: Configuring Thinkpad Setup

    Configuring ThinkPad Setup The ThinkPad Setup program menu lists various items about system configuration. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. To configure ThinkPad Setup, do the following: 1. Restart the computer. When the logo screen is displayed, press F1. The ThinkPad Setup program starts. Note: If you are required to enter the supervisor password, enter the correct password.

  • Page 78: Updating The Uefi Bios

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to http://www.lenovo.com/support BIOS menu This topic introduces the following BIOS menus of your computer: •...
  • Page 79 • Preinstalled operating system license • UEFI Secure Boot • OA3 ID • OA2 Config menu Note: The BIOS menu items might change without notice. Depending on the model and operating system, the menu items and the default value might vary. Network •...
  • Page 80 Note: The Wireless Auto Disconnection feature is not supported for the Ethernet connection through a USB port. • MAC address Pass Through Values: Disabled, Enabled Descriptions: Enable or disable the MAC Address Pass Through function when a dock is attached. If you select Enabled, the dock Ethernet will use the same MAC address as the internal Ethernet LAN.
  • Page 81 Display • Boot Display Device Values: ThinkPad LCD, External Display Descriptions: Select the display device that you want to activate at boot time. This selection is effective for boot time, password prompt, and ThinkPad Setup. You can attach an external display to the USB-C connector or HDMI connector on your computer.
  • Page 82 Note: The built-in battery will be automatically enabled when the ac power adapter is reconnected. Beep and Alarm • Password Beep Values: Disabled, Enabled Descriptions: Enable or disable a beep when the computer is waiting for a power-on, hard disk, or supervisor password.
  • Page 83 Descriptions: If you select Enabled, Intel AMT (Active Management Technology) is configured and additional setup items are provided in MEBx (Management Engine BIOS Extension) Setup. If you select Permanently Disabled, you can never enable it again. Be cautious when you make the selection. Note: You can enter the MEBx Setup menu by pressing Ctrl+P in the Startup Interrupt Menu window.
  • Page 84 Descriptions: When this option is enabled, a password prompt is displayed when the computer is turned on by an unattended event such as a Wake on LAN attempt. To prevent unauthorized access, set the user authentication on the operating system. •...
  • Page 85 Descriptions: Enable this option to use password authentication when fingerprints are not available. This item is displayed if Security Mode is set to High. • Reset Fingerprint Data Descriptions: Use this option to erase all fingerprint data stored in the fingerprint reader and reset the settings to the factory default state.
  • Page 86 Descriptions: If this option is enabled, a confirmation message is displayed when you clear the security chip. UEFI BIOS Update Option • Flash BIOS Updating by End-Users Values: Disabled, Enabled Descriptions: When this option is enabled, all users can update the UEFI BIOS. If you disable this option, only the person who knows the supervisor password can update the UEFI BIOS.
  • Page 87 • Memory Card Slot • Integrated Camera • Microphone • Fingerprint Reader • Thunderbolt(TM) 3 • NFC Device Internal Device Access • Bottom Cover Tamper Detection Values: Disabled, Enabled Descriptions: When this option is enabled, supervisor password is required when a bottom cover tamper is detected.
  • Page 88 Descriptions: Use this option to restore all keys and certificates in Secure Boot databases to the factory defaults. • Clear All Secure Boot Keys Descriptions: Use this option to clear all keys and certificates in Secure Boot databases and install your own keys and certificates.

  • Page 89: Using System Management

    Values: Quick, Diagnostics Descriptions: Define which screen is displayed during the POST, the logo screen, or the text message screen. • Option Key Display Values: Disabled, Enabled Descriptions: If you disable this option, the “To interrupt normal startup, press Enter.” message will not be displayed during the POST.
  • Page 90 Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS (SMBIOS) Reference Specification, version 2.8 or later. SMBIOS provides information about the hardware components of your computer. It is the responsibility of the UEFI BIOS to provide information about itself and the devices on the system board.
  • Page 91 Defining a Network Boot sequence When the computer wakes on LAN, the computer boots from the device as specified on the Network Boot menu, and then follow the boot order list on the Boot menu. To define a Network Boot sequence, do the following: 1.
  • Page 92 User Guide...

  • Page 93: Chapter 7. Troubleshooting Computer Problems

    Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 94: Troubleshooting

    Lenovo Companion supports the hardware scan function. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for optimal system performance. To run Lenovo Companion, see “Accessing Lenovo programs” on page 12. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software.

  • Page 95: Error Messages

    Error messages • Message: 0177: Bad SVP data, stop POST task. Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. • Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup. Solution: Checksum of the Security settings in the EFI Variable is not correct.

  • Page 96: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.

  • Page 97: Memory Module Problems

    Error codes Solutions 0001: Reset error (platform reset not de-asserted) 1. Remove all power resources: the ac power adapter, and the coin-cell battery (service provider only). Reset the computer by inserting a straightened paper clip into the emergency-reset hole. Wait for one minute. Then reconnect all power resources.

  • Page 98: Ethernet Problems

    4. Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed. 5. Run diagnostic programs. See “Diagnosing problems with Lenovo Companion” on page 75. Ethernet problems • Problem: My computer cannot connect to the network.

  • Page 99: Wireless-Lan Problem

    Wireless-LAN problem Problem: I cannot connect to the network using the built-in wireless network card. Solution: Ensure that: • The Airplane mode is off. • Your wireless-LAN driver is the latest version. • Your computer is within the range of a wireless access point. •...

  • Page 100: Keyboard Problems

    Note: If the Fn and function keys tab is not displayed, connect your computer to the Internet. Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site. For more information, see “Installing device drivers” on page 58.
  • Page 101 – The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet. – The computer is turned on. (Press the power button again for confirmation.) – The brightness level of the screen is appropriately set. If a power-on password is set, press any key to display the prompt for the power-on password and then type the correct password and press Enter.

  • Page 102: External Monitor Problems

    5. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP Monitor. 6. Click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 7. Click the Driver tab. 8.

  • Page 103: Audio Problems

    1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and then click Display settings ➙ Display. Note: If your computer cannot detect the external monitor, click Detect in the Display window. 4.
  • Page 104 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Hardware and Sound. 3. Click Sound. 4. Click the Recording tab in the Sound window. 5. Select Internal Microphone, and click Properties. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7.

  • Page 105: Fingerprint Reader Problems

    8. Play any sound through a music program. Ensure that sound comes from the headset attached directly to the computer. Fingerprint reader problems • Problem: The surface of the reader is dirty, stained, or wet. Solution: Gently clean the surface of the reader with a dry, soft, lint-free cloth. •...

  • Page 106: Power Problems

    • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – http://www.lenovo.com/support – https://support.microsoft.com/ User Guide...

  • Page 107: Sleep And Hibernation Problems

    Sleep and hibernation problems • Problem: The computer enters sleep mode unexpectedly. Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components. Check the settings for sleep mode.

  • Page 108: Solid-State Drive Problem

    – When the hard disk drive begins or finishes getting access to data – When you carry the hard disk drive – When you carry your computer This is a normal characteristic of a hard disk drive and is not a defect. •...

  • Page 109: Docking Station Problem

    Refer to “Diagnosing problems with Lenovo Companion” on page 75 and run a diagnostic test of the USB connector. Docking station problem Problem: The computer does not start when you try to turn it on, and does not respond when you try to resume operation.
  • Page 110 User Guide...

  • Page 111: Chapter 8. Recovery Information

    After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the on-screen instructions. Note: Ensure that your computer is connected to ac power during the recovery process. © Copyright Lenovo 2018...

  • Page 112: Creating And Using A Recovery Usb Drive

    It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 113: Chapter 9. Replacing Devices

    If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.

  • Page 114: Disabling The Built-In Battery

    • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry. • Prevent others from touching the components. • Before you install a static-sensitive option or CRU, do either of the following to reduce static electricity in the package and your body: –...

  • Page 115: Replacing The Microsd Card

    1. Ensure that the computer is turned off and disconnected from ac power and all cables. 2. Close the computer display and locate the nano-SIM-card tray at the rear side of the computer. 3. Do the following: a. Insert a straightened paper clip into the hole in the nano-SIM-card tray .

  • Page 116: Replacing The Base Cover Assembly

    a. Insert a straightened paper clip into the hole in the micro-SIM-card tray . The tray ejects. Slide the tray out of the computer b. Gently push the microSD card to eject it , and then slide it out of the slot c.
  • Page 117 5. Install a new base cover assembly in place . Press the left and right sides of the base cover assembly as shown , and then tighten the screws in ascending alphabetical order (a to e) as illustrated 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Chapter 9 Replacing devices...

  • Page 118: Replacing The Wireless-Wan Card

    The following information only applies to computer models with user-installable modules. Ensure that you use only a Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will generate an error-code beep sequence when you turn on the computer.

  • Page 119: Replacing The M.2 Solid-State Drive

    7. Reinstall the base cover assembly. 8. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the M.2 solid-state drive Before you start, read “Important safety information” on page v and print the following instructions. Attention: The M.2 solid-state drive is sensitive.
  • Page 120 6. Install a new M.2 solid-state drive by doing the following: a. Align the contact edge of the new M.2 solid-state drive with the key in the slot. Then carefully insert the drive into the slot at an angle of about 20 degrees b.

  • Page 121: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at http://www.lenovo.com/support...

  • Page 122: Lenovo Support Web Site

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 123: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/ support/phone or refer to the Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at .
  • Page 124 User Guide...

  • Page 125: Appendix A. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
  • Page 126 User Guide...

  • Page 127: Appendix B. Regulatory Information

    Appendix B. Regulatory information This chapter provides regulatory and compliance information about Lenovo products. Certification-related information Product name: ThinkPad X1 Carbon Compliance ID: TP00086B Machine types: 20KG and 20KH The latest compliance information is available at: http://www.lenovo.com/compliance Regulatory labels Depending on your country or region, government-required regulatory information is provided through one of the following methods: •...

  • Page 128: Usage Environment And Your Health

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 129: Locating Wireless Regulatory Notices

    For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/support TCO certification To obtain the TCO certification information for your computer, go to: http://www.lenovo.com/tco-cert...

  • Page 130: Industry Canada Class B Emission Compliance Statement

    Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

  • Page 131: Japan Vcci Class B Compliance Statement

    Geräten), bzw. der EMV EU Richtlinie 2014/30/EU, für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.

  • Page 132: Lenovo Product Service Information For Taiwan

    Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. User Guide...

  • Page 133: Appendix C. Weee And Recycling Statements

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 134: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 135: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 136: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada...

  • Page 137: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/rohs-communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules.
  • Page 138 User Guide...
  • Page 139 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 140 User Guide...

  • Page 141: Appendix E. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 142 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK. User Guide...

  • Page 143: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 144 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support...

  • Page 145: Appendix G. Trademarks

    Appendix G. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Active Protection System Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect DisplayPort is a trademark of the Video Electronics Standards Association.
  • Page 146 User Guide...

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