Sharp LC-32CHG6241K User Manual page 32

FREQUENTLY ASKED QUESTIONS
Freeview HD I cannot access all Freeview
channels.
Freeview HD I cannot fi nd the Freeview HD
channels.
Smart I cannot access Smart apps on my
Sharp Smart TV.
Smart I cannot access content through the
Media Server settings
Smart I cannot access content through the
Wireless Connection settings
Smart While using Media Server, access is
not possible or connection is slow
Smart I cannot access Facebook or Twitter
Smart The YouTube app does not work
and/or is erratic
Pairing the Remote control does not work
remote control with the TV set when fi rst time
installation is on the TV screen
Pairing the Remote control does not power on
remote control the TV set
Some data channels for Freeview can only be obtained when the TV 's ethernet port is
connected to your router.
Freeview HD channels found during tuning will be placed in channel positions above 100.
For example, 101 (BBC1 HD), 102 (BBC2 HD) etc.
Check your TV is connected to the internet and there is suitable signal strength.
You can carry out a Network Test as follows:
1) Press Menu on the remote control.
2) Select 'Network' Menu then 'Network Test' .
3) This will show the status of the internet connection.
If you have no internet connection you must re-connect your TV as follows:
1) Press Menu on the remote control.
2) Select 'Network' Menu then 'Wi-fi confi g' .
3) Then 'Wifi Auto Search' .
4) The TV will then automatically search for Networks.
5) Select the desired network then enter the Network password.
6) The TV will then connect.
Note: An icon will appear in the top right hand side of the Application page to show you if
the TV is connected to the internet.
Check your TV is connected to your local network and there is suitable signal strength.
Check the server devices you are trying to connect with are also on the Network and are set
to share content.
Ensure the device you are trying to mirror onto the TV is correctly paired with the TV.
Check the settings on the device, move your device closer to the TV set, check the user
guide of the device to ensure it is compatible with this function.
If the folder you are attempting to view contains a large amount of fi les, it may take a little
while to load, this is normal, content may be blocked on the host PC. Reconfi gure the host
PC to allow external access.
Note: Host may not be connected to your network.
Ensure that you have an active account and that your network is not blocking access to
these sites.
Ensure that your network is not blocking access to YouTube and the speed of your internet
connection is fast enough for viewing YouTube content.
During fi rst time installation press and hold the YELLOW and BLUE buttons on the remote
control for a few seconds. The power light will blink 5 times to confi rm the TV and remote
control are paired.
Switch the TV on using the standby button on the TV set (not the remote control), once
switched on, press the standby button on the TV set once, this will prompt the 'pairing
menu' to appear, scroll through and highlight 'Pair your remote' by pressing the CH+/CH- TV
button (scroll up/down function in the menu) then press the TV set's standby button (OK
function in the menu) to confi rm your selection, then with the remote control, press and
hold the YELLOW and BLUE buttons for a few seconds, the power light will blink 5 times to
confi rm the TV and remote control are paired.
General Information
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