Advertisement
5
Install software
Note:
If your computer does not have a CD/DVD drive or you are using a
Mac, an Internet connection is required to obtain the product software.
1
Make sure the product is NOT CONNECTED to your
computer.
Windows
:
If you see a Found New Hardware screen, click
®
Cancel and disconnect the USB cable.
2
nsert the product CD or download and run your product's
I
software package:
epson.com/support/xp960 (U.S.) or
epson.ca/support/xp960 (Canada)
3
Follow the instructions on the screen to run the setup
program.
OS X:
Make sure you install Software Updater to receive
firmware and software updates for your product.
4
When you see the Select Your Connection screen, select
one of the following:
• Wireless connection
In most cases, the software installer automatically
attempts to set up your wireless connection. If setup
was unsuccessful, you will be prompted to set up your
wireless connection manually. Make sure you know
your network name (SSID) and password.
• Direct USB connection
Make sure you have a USB cable (not included).
• Wired network connection
Make sure you have an Ethernet cable (not included).
5
When software installation is complete, restart your
computer.
Mobile printing
Connect wirelessly from your tablet, smartphone, or
computer. Print documents and photos from across the
room or around the world. See your Quick Guide or visit
epson.com/solutionsfinder.
Any problems?
Network setup was unsuccessful.
• Make sure you select the right network name (SSID). The
product can only connect to a network that supports 2.4
GHz.
• If you see a firewall alert message, click Unblock or Allow
to let setup continue.
• If your network has security enabled, make sure you enter
your network password (WEP key or WPA passphrase)
correctly. Passwords must be entered in the correct case.
There are lines or incorrect colors in my printouts.
Run a nozzle check to see if any of the print head nozzles are
clogged. Then clean the print head, if necessary. See the online
User's Guide for more information.
The product's screen is dark.
Touch the screen to wake your product from sleep mode.
Setup is unable to find my product after connecting it
with a USB cable.
Make sure the product is turned on and securely connected as
shown:
Any questions?
Quick Guide
Basic information and troubleshooting.
User's Guide
Windows: Click the icon on your desktop or Apps screen to
access the online User's Guide.
OS X: Click the icon in Applications/Epson Software/Guide
to access the online User's Guide.
If you don't have a User's Guide icon, go to the Epson website,
as shown below.
Technical support
epson.com/support (U.S.) or epson.ca/support (Canada)
(562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 6
to 8
, Pacific Time, Monday through Friday, and 7
pm
4
, Pacific Time, Saturday. Days and hours of support are
pm
subject to change without notice. Toll or long distance charges
may apply.
Recycling
Epson offers a recycling program for end of life hardware and
ink cartridges. Please go to epson.com/recycle for information
on how to return your products for proper disposal.
am
to
am
Advertisement
