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Appendix A Troubleshooting
Overview
This chapter covers some common problems encountered while using the
wireless access point, and some possible solutions to them If you follow the
suggested steps and the wireless access point still does not function properly,
contact your dealer for further advice
General Problems
Problem 1:
I can't find new access point on my network
Solution 1 :
Check the following
•
The wireless access point is properly installed, LAN connections are OK,
and it is powered ON Check the LEDs for system and port status
•
Ensure that your PC and the wireless access point are on the same network
segment (If you don't have a router, this must be the case )
•
You can use the following method to determine the IP address of the
wireless access point, and then try to connect using the IP address, in-
stead of the name
To find the access point's IP address
1
Open a MS-DOS Prompt or Command Prompt Window
2
2
Use the Ping command to ping the wireless access point Enter "ping"
followed by the default name of the wireless access point Default name is
"lap" followed by the last five characters of device MAC address e g , ping
lap964d6
3
Check the output of the ping command to determine the IP address of the
wireless access point, as shown below
Figure 45: Ping
If your PC uses a fixed (static) IP address, ensure that it is using an IP address
that is in the network segment (subnet) with the wireless access point On
Windows PCs, you can use Control Panel->Network to check the Properties for
the TCP/IP protocol
If there is no DHCP Server found, the wireless access point will roll back to an IP
address and mask of 192 168 1 252 and 255 255 255 0
Problem 2:
My PC can't connect to the LAN via the wireless access point
Solution 2:
Check the following:
•
The SSID and security settings on the PC match the settings on the wireless
access point
•
On the PC, the wireless mode is set to "Infrastructure"
•
If using the Access Control feature, the PC's name and address is in the
Trusted Stations list
•
If using 802.1x mode, ensure the PC's 802.1x software is configured correct-
ly See Appendix C for details of setup for the Windows XP 802 1x client If
using a different client, refer to the vendor's documentation
Appendix A Troubleshooting
37
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