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Services
If your Cocoon needs servicing, follow these instructions.
Check our online Help Center at http://support.iconproaudio.com/hc/en-us, for
information, knowledge, and downloads such as:
1. FAQ
2. Download
3. Learn More
4. Forum
Very often you will find solutions on these pages. If you don't find a solution, create
a support ticket at our online Help Center at the link below, and our technical support
team will assist you as soon as we can.
Navigate to http://support.iconproaudio.com/hc/en-us and then sign in to submit
a ticket.
As soon as you have submitted an inquiry ticket, our support team will assist you to
resolve the problem with your ICON ProAudio device as soon as possible.
To send defective products for service:
1.
Ensure the problem is not related to operation error or external system devices.
2.
Keep this owner's manual. We don't need it to repair the unit.
3.
Pack the unit in its original packaging including end card and box. This is very
important. If you have lost the packaging, please make sure you have packed
the unit properly. ICON is not responsible for any damage that occurs due to
non-factory packing.
4.
Ship to the ICON tech support center or the local return authorization. See our
service centers and distributor service points at the link below:
If you are located in US
Send the product to:
North America
Mixware, LLC – U.S. Distributor
11070 Fleetwood Street – Unit F.
Sun Valley, CA 91352; USA
Tel.: (818) 578 4030
Contact: www.mixware.net/help
If you are located in Europe
Send the product to:
Sound Service
GmbHEuropean
HeadquarterMoriz-Seeler-Straße
3D-12489 Berlin
Telephone: +49 (0)30 707 130-0
Fax: +49 (0)30 707 130-189
E-Mail: info@sound-service.eu
5.
For additional update information please visit our website at:
www.iconproaudio.com
10
If you are located in Hong Kong
Send the product to:
ASIA OFFICE:
Unit F, 15/F., Fu Cheung Centre,
No. 5-7 Wong Chuk Yueng
Street, Fotan,
Sha Tin, N.T., Hong Kong.
Tel: (852) 2398 2286
Fax: (852) 2789 3947
Email: info.asia@icon-global.
com
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