If You Need Service - Cobra 19ULTII How To Use Manual

19.ULTRA.MANUAL.qx 9/15/97 4:09 PM
If You Think You Need Service
If You Think You Need Service, Call 773-889-3087
"If your product should require factory service please call
Cobra first before sending your unit in. This will ensure the
fastest turnaround time on your repair."
You may be asked to send your unit to the Cobra factory. It will be necessary
to furnish the following, in order to have the product serviced and returned.
1. For Warranty Repair, include some form of proof-of-purchase, such as a me-
chanical reproduction or carbon or a sales receipt. If you send the original
receipt it cannot be returned.
2. Send the entire product. Must include CB unit and microphone.
3. Enclose a description of what is happening with the unit. Include a typed
or clearly printed name and address of where the unit is to be returned.
4. Pack unit securely to prevent damage in transit. If possible, use the original
packing material.
5. Ship prepaid and insured by way of a traceable carrier
(to avoid loss in transit) such as United Parcel Service (UPS), Roadway
Parcel Service (RPS) or First Class Insured Mail to Cobra Factory
Service, Cobra Electronics Corporation, 6500 W. Cortland St., Chicago, IL
60707. Cobra is not responsible for units not received if package has not
been properly insured.
6. If the unit is in warranty, upon receipt of your unit it will either be
repaired or exchanged depending on the model. Please allow approxi-
mately 3 to 4 weeks before contacting us for status. If the unit is out of
warranty a letter will automatically be sent informing you of the repair
charge or replacement charge. If you have any questions, please call 773-
889-3087 for assistance.
For technical assistance, please call our Automated Help Desk which can assist you
by answering the most frequently asked questions about Cobra products.
A Consumer Service Representative can be reached through this same number 8:00
am - 8:00 pm, Monday through Friday, CST.
Technical assistance is also available on-line in the Frequently Asked Question
(FAQ) section at www.cobraelec.com or by e-mail
Page 20
(773) 889-3087
24 hours a day, 7 days a week.
to productinfo@cobraelec.com
16