After-Sales Warranty - YOKOGAWA DOX10 User Manual

After-Sales Warranty

IM 12J05S01-01E
Do not modify the product.
During the warranty period, for repair under warranty carry or send the product to the
local sales representative or service office. Yokogawa will replace or repair any
damaged parts and return the product to you.
Before returning a product for repair under warranty, provide us with the model name
and serial number and a description of the problem. Any diagrams or data explaining
the problem would also be appreciated.
If we replace the product with a new one, we won't provide you with a repair report.
Yokogawa warrants the product for the period stated in the pre-purchase quotation.
Yokogawa shall conduct defined warranty service based on its standard. When the
customer site is located outside of the service area, a fee for dispatching the mainte-
nance engineer will be charged to the customer.
In the following cases, customer will be charged repair fee regardless of warranty
period.
• Failure of components which are out of scope of warranty stated in instruction
manual.
• Failure caused by usage of software, hardware or auxiliary equipment, which
Yokogawa did not supply.
• Failure due to improper or insufficient maintenance by user.
• Failure due to misoperation, misuse or modification which Yokogawa does not
authorize.
• Failure due to power supply (voltage, frequency) being outside specifications or
abnormal.
• Failure caused by any usage out of scope of recommended usage.
• Any damage from fire, earthquake, a storms and floods, lightning, disturbances,
riots, warfare, radiation, and other natural changes.
Yokogawa does not warrant conformance with the specific application at the user
site. Yokogawa will not bear direct / indirect responsibility for damage due to a
specific application.
Yokogawa will not bear responsibility when the user configures the product into
systems or resells the product.
Maintenance service and supplying repair parts will be covered for five years after
the production ends. For repair this product, please contact the nearest sales office
described in this instruction manual.
Introduction
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