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ClearCube I9420 User Manual

I/port user’s guide
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Summary of Contents for ClearCube I9420

  • Page 1 I/Port User’s Guide...
  • Page 2 ClearCube Technology, Inc. This information is subject to change without notice and ClearCube shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material.

  • Page 3: Table Of Contents

    WEEE Information ............. . vi Warning Regarding Medical and Clinical Use of ClearCube Products ..... . . vi Symbols .
  • Page 4 Sentral Connection ............25 I9420 I/Port Display Resolution and Bandwidth Requirements ......26 Deploying I9440 I/Ports .

  • Page 5: How To Use This Guide

    This manual provides all the product and installation information needed to set up and run ClearCube Technology’s I/Port architecture for managed desktop environments. Familiarize yourself with the ClearCube architecture and product descriptions and read through the entire installation and setup procedures before beginning installation.

  • Page 6: Weee Information

    Because each end-user system environment is customized and differs from ClearCube testing platforms and because a user may use ClearCube products in combination with other products in a manner not evaluated or contemplated by ClearCube, the user is ultimately responsible for verifying and validating the suitability of ClearCube products whenever ClearCube products are incorporated in a system, including, without limitation, the appropriate design, process and safety level of such system or application.

  • Page 7: Symbols

    It is important to understand the intended meaning of these symbols. Below are the graphical symbols that are used on ClearCube Technology, Inc. Products and their meaning. These same symbols are used within this document where appropriate to indicate situations that merit checking this or another manual, or situations that could result in damage to equipment or physical injury.

  • Page 8: Safety Guidelines

    WARNING and CAUTION notices. This equipment contains voltage hazardous to human life and is capable of inflicting personal injury. • Installations – ClearCube equipment is required to be installed in accordance with the local electrical codes and may be subject to inspection by the authority having jurisdiction. •...
  • Page 9 • Modification – Do not modify any part of the I/Port, chassis, host, or PC blade from its original condition. Modifications may result in hazards. CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
  • Page 10 •...

  • Page 11: Chapter 1. Clearcube I/Port Overview

    Replacing a traditional PC box with a ClearCube C/Port or I/Port in an office or cubicle also saves space, eliminates fan noise and simplifies cabling resulting in a clear cube. The key components of the ClearCube Architecture are: •...

  • Page 12: Thin Clients And Operating Systems

    PC experience to multiple monitors over a standard network, without an operating system. PCoIP also transparently redirects USB from the thin client to the host, or computing device. ClearCube I9xx I/Ports use PCoIP processors.

  • Page 13: I8820

    I/Ports significantly reduce the likelihood of viruses on thin clients. I9420 and I9440 The I9420 I/Port and the I9440 I/Port use PCoIP processors to deliver simultaneous full screen, full motion video at high resolutions on the following numbers of monitors: •...

  • Page 14: Supporting Technology And Software

    USB peripherals, including isochronous USB devices Supporting Technology and Software The following applications work together to enable and enhance I/Port functionality: • Remote Desktop Protocol (RDP) • ClearCube Sentral • Neoware ezRemote Manager • I83xx Driver and Admin Utility •...

  • Page 15: Clearcube Sentral

    RDP so audio devices such as microphones cannot transmit back to the host. ClearCube Sentral ClearCube Sentral provides IT administrators with a comprehensive set of features and functionality for managing their I/Port environments. Sentral can optimize hardware utilization by dynamically allocating I/Ports to a defined pool of hosts.

  • Page 16: Pcoip

    I9420 and I9440 I/Ports use PCoIP technology to deliver high–performance video and audio to users. PCoIP technology consists of dedicated processors on the thin client (I94xx I/Port) and on the host to which the thin client connects. ClearCube hosts can support I94xx I/Ports by using one of the following host–side cards: •...

  • Page 17: Chapter 2. I/Port Installation

    I/Port for cooling. • Mount I9420 I/Ports and I9440 I/Ports flat (that is, horizontally). A mounting bracket is included with each I9420 and I9440. See for instructions about how to mount the bracket and for information about the minimum clearance specifications.

  • Page 18: Power Sources

    Power Sources • To ensure regulatory compliance, use only the power supply included in the shipping carton with the I/Port, or a ClearCube-approved equivalent. • Surge protectors for electrical devices are recommended in areas of frequent lightning. However, when lightning is occurring, your equipment should be properly shut down and unplugged from AC power until the storm has passed.

  • Page 19: Unpacking The I/Port

    The following figure shows a typical cabling configuration to connect I9420 I/Ports and I9440 I/Ports to an A3100 chassis..Unpacking the I/Port When unpacking the I/Port, you will find one of each of the following items: •...
  • Page 20 – I9440 I/Port—Figure 8 Do not attach the I/Port to a telephone jack. This will permanently damage the I/Port. This damage is not covered under the ClearCube Technology limited warranty. 1. Power supply connector 2. VGA video port 3. PS/2 mouse port 4.
  • Page 21 Power RJ-45 Power Button Connector Figure 7. I9420 I/Port Front and Rear Power Jack RJ–45 Power Button Figure 8. I9440 I/Port Front and Rear Rear...

  • Page 22: Using The I94Xx Mounting Bracket

    Using the I94xx Mounting Bracket Use the I94xx mounting bracket, included with I9420 and I9440 I/Ports, to mount an I94xx I/Port under a desk. Use the following tools to mount the bracket: • Phillips screwdriver • Optionally, a drill to drill 3/32–inch pilot holes for the mounting bracket screws.

  • Page 23: Enabling Rdp On Hosts For I/Port Connections

    Configuring the XPe I/Port The XPe-based I8820 auto-starts to a Windows XPe desktop with a limited set of applications, including the ClearCube Sentral client and the Microsoft Remote Desktop Protocol client. The default XPe user ID and password is password is administrator / clearcube I/Port, hold down the Shift key during startup or after logging off from the default login.

  • Page 24: Optimizing Rdp And The I/Port

    Desktop Protocol (RDP), double-click the Remote Desktop Connection icon on the desktop. Login to your desired host system using that host’s fully qualified name. For example: support.clearcube.com You can also use the ezConnect client to set up manual RDP connectivity to hosts. Click Connections, select Add, and enter the connection information to your host.
  • Page 25 I/Port to optimize the user experience. Most of the performance optimization revolves around configuring RDP in the most appropriate fashion, given your infrastructure. ClearCube recommends using the I/Port primarily on a corporate network (100Mbps or faster) with Sentral. However, you may have users who will use I/Ports for remote applications, such as office access from home, offshore development, etc.
  • Page 26 • Local Resources: Sound—Sound is configurable in three ways. Sound can either be left at the remote computer so it plays at the source (the host). This probably would not be done, since the hosts are in the data center. The other two options are to ignore sound, or to redirect sound to the I/Port.

  • Page 27: Adding A Printer

    If the user does not require printers or serial ports, it is best to disable re-direction to prevent any potential bandwidth loss caused by the host OS carrying out any sort of detection or other processes for these devices. • Experience –...

  • Page 28: Configuring Neolinux I/Ports

    4. Follow the wizard’s prompts until the installation is completed. You do not need to restart the host. Configuring NeoLinux I/Ports NeoLinux-based I/Ports autostart the ClearCube I/Port client on bootup. The default Administrator ID / Password is provided. The Write Filter Disable command, which allows writing to flash, is The Write Filter Enable command, which prevents writing to flash, is Enable any necessary ports on your switches and routers.

  • Page 29: Configuring The I8330 I/Port

    If you are not using the Sentral client, a native RDP client is also available from the ezConnect interface. To use the ezConnect RDP client, select Neoware > ezConnect from the menu bar. The ezConnect client allows viewing and modifying settings on the I/Port such as display settings and network configurations.

  • Page 30: Direct Connection

    Note: Once this setting has been changed, the I8330 no longer displays the option to enter Setup. If you need to enter Setup, cycle the power on the I8330 and press F10 when prompted. The user must be joined to the Windows domain used by your Sentral installation, or must be a local user on the host or virtual machine (VM) to which the user will connect.
  • Page 31 Option Network Tab IP Address This radio-button menu specifies IP Addressing mode. Choices include: • Get Dynamic IP Address • Get Static IP Address The default selection is Get Dynamic IP Address. When Static IP Address mode is chosen, the administrator can specify the IP address and IP Gateway for this I8330 I/Port.

  • Page 32: Configuring The I9420 I/Port

    The choices refer to the chipset in the touchscreen device. The default selection is TouchScreen 3M SC3 Controller support. NOTE: As of the initial release of the I8330 I/Port, ClearCube has not certified any touchscreen devices for use with the I8330 I/Port. This functionality is unsupported.

  • Page 33: Setting Up Connections

    Connect the other end of the cable to the RJ-45 connector on the I9420. 3. Configure the I9420. a. Briefly press and hold the power button on the front of the I9420 to power it on. The I9420 displays a dialog box.

  • Page 34: Dhcp Connection

    5. Briefly press and hold the reset button on your blade to reset it. You can now start your I9420 I/Port and click Connect to connect to your blade. DHCP Connection When connecting a blade and a I9420 on a network with a DHCP server, you can enable both devices to accept a dynamic IP addresses. Note: Ensure that your chassis and I/Port are connected to a switch on a network with a DHCP server.

  • Page 35: Sentral Connection

    This switch can be the same switch used in step 4. Configure the I9420. a. Briefly press and hold the power button on the front of the I9420 to start it. b. In the upper–left corner of the screen, click Options > Configuration to open the Configuration window.

  • Page 36: I9420 I/Port Display Resolution And Bandwidth Requirements

    I9420 I/Port Display Resolution and Bandwidth Requirements The following table describes dual display resolutions for various display resolutions. Bandwidth values are provided in megabits per second (Mbps). Table 2. I9420 Dual Display Resolution and Bandwidth Requirements Display Resolution Typical Bandwidth...

  • Page 37: Updating I/Port Software

    5. Select the Software Update Manager icon (the icon with the floppy disk). 6. Browse for the image file and click OK. Note: ezRemote Manager is not supported on ClearCube model I8800 or I8010 I/Ports. Best Practices for I/Ports Follow the recommendations in this section for best I/Port performance.
  • Page 38 RDP can cause these file transfers take an exceedingly long time. If the user must write extremely large files to a blade or to the network, use the USB 2.0 connector on the front of the ClearCube PC blade.

  • Page 39: I8330 I/Ports

    I8020/I8820), you need a USB hub. You should select a powered USB hub to reduce the likelihood of drawing too much power from the I/Port's USB port(s). ClearCube has observed unpredictable results when simultaneously attaching more than six USB devices to an I/Port.

  • Page 40: I94Xx I/Ports

    • The I8330 implements USB 1.1. Read and write performance are specified at 300KB/s read and 200KB/s write. • The I8330 does not support remote power on/off or reset functionality. • The I8330 is not capable of running a VPN client locally (on the I8330 device). A VPN connection is possible only if another device (e.g., a router) to which the I8330 is connected includes a VPN client and can, therefore, make the VPN connection.

  • Page 41: Appendix A. Specifications

    Appendix A. Specifications • 3 USB 1.1 ports (2 on front, 1 on rear) Input/ • PS/2 Keyboard & Mouse Output • VGA (DB-15 connector) Video 1600 x 1200; 24-bit color; 85 Hz max Operating NeoLinux System Power Input 100–240 VAC, 50–60 Hz Adapter Size 1.7 inches (H) x 7.6 inches (W) x 6.2 inches (D) (4.3cm x 19.4cm x 15.7cm)
  • Page 42 Table 5. I8330 I/Port Specifications • Microphone In • Audio Out • 10/100BaseT Ethernet (RJ-45) 1280 x 1024; 8- and 16-bit color; 63 Hz Table 6. I9420 I/Port Specifications • Microphone In • HD audio Out • 10/100 RJ-45 Ethernet...
  • Page 43 • 4 USB 1.1 ports Input/ • 4 DVI digital video ports (standard DVI-I) Output Video Up to 1600 x 1200; 32-bit color depth; 60 Hz Operating None System Power Input 100–240 VAC, 50–60 Hz; output 12 VAC, 5 amps Adapter Size 2.5 inches (H) x 9.5 inches (W) x 5.2 inches (D)
  • Page 44 34 •...

  • Page 45: Appendix B. Troubleshooting

    The I9420 I/Port is connected to a 100/full-duplex switch but performance is poor and throughput is not full-duplex. To ensure 100/full-duplex throughput between a V5120 card in a blade and an I9420 I/Port, set any network switches connecting the blade and the I/Port to automatic negotiation. Explicitly setting a network switch to 100/full-duplex can cause throughput issues.
  • Page 46 I configure the I/Port. If you connect a single monitor to video port 1 of an I9420 I/Port or a C7420 C/Port, and the I/Port is connected to a blade with the G0530005 XP SP2 factory image, video is not displayed through port 1 after you configure the I/Port.
  • Page 47 You can specify a password to access these screens. If mass storage lockout (MSL) is enabled on a I9420 or C7420 I/Port in a Sentral environment and I insert a USB device in the I/Port, an empty, gray dialog box is displayed.
  • Page 48 I cannot connect a I/Port to a blade using RDP, or I receive an Alert: message. Session timeout! I9420 I/Ports use PCoIP technology to deliver video, USB, and audio data. These user ports do not currently support RDP. Resolution From the I/Port V5120 configuration Web page, click Configuration > Session and ensure that you select PCoIP in the Session Type drop-down menu.

  • Page 49: Appendix C. Technical Support

    Support Department. If your system is being serviced by a local service partner for ClearCube (such as an authorized reseller), please refer to the contact information provided by the service partner or refer to the ClearCube Web site for partner contact information. For direct access to ClearCube technical support use the contact information below.
  • Page 50 40 •...
  • Page 52 Revision G P/N G020043...

This manual is also suitable for:

I9440I8020I8820I8330

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