Smartthings - Samsung RR39 Series User Manual

Troubleshooting

SmartThings

Symptom
Could not find
"SmartThings" in
the app market.
The SmartThings
app fails to operate.
The SmartThings
app is installed but
is not connected to
my refrigerator.
Could not log into
the app.
An error message
appears when I
try to register my
refrigerator.
The SmartThings
app is successfully
connected to my
refrigerator but
does not run.
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• The SmartThings app is not available for some tablet and iPad
and some smartphone.
- support that [Android] OS 8.0 or higher(minimum 2GB RAM
Size)
- support that [iOS] 12.0 or higher/iPhone6 or higher.
• The SmartThings app is available for applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If the Wi-Fi icon on the refrigerator's display is off, this
indicates that no network connection has been established yet.
In this case, use the SmartThings app to connect and register
your refrigerator to the access point (AP) of your house.
• You must log into your Samsung account to use the app.
• If you don't have a Samsung account, follow the app's onscreen
instructions to create one.
• Easy Connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
• Exit and restart the SmartThings app, or disconnect and
reconnect the router.
• Power off the refrigerator, and then power it on again after 1
minute.
Action
2021-06-16 12:21:26