Software Updates; Warranty And Service - Cisco Catalyst Express 500-24LC Questions And Answers

All contents are Copyright © 1992–2006, 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
100BASE-FX-GE
●
100BASE-LX
●
1000BASE-LX/LH
●
1000BASE-SX
●
Q.
Are the Cisco Coarse Wavelength-Division Multiplexing (CWDM) and Dense
Wavelength-Division Multiplexing (DWDM) SFPs supported on the Cisco Catalyst
Express 500 Series Switches?
A.
No, the Cisco CWDM and DWDM SFPs are not supported.
Security
Q.
What do the different levels of security mean in Cisco Catalyst Express 500 Series
Switches?
A.
There are three levels of access security. The default level is Low.
Low: Only one device, or one PC and IP phone, is allowed per port.
●
Medium: Only authorized devices (via MAC address) are allowed on the network.
●
High: Only authorized devices and authenticated users (via IEEE 802.1X) are allowed on
●
the network.

Software Updates

Q.
How do I get a "no additional cost" Cisco IOS Software update for my Cisco Catalyst
Express 500 Series Switch?
A.
Customers that own a software license for the Cisco Catalyst Express 500 series may obtain a
software update at the
Go to http://tools.cisco.com/support/downloads/pub/MDFTree.x?butype=switches
http://www.cisco.com click "Downloads" and select "Switch Software." To download software,
you will be required to log in using your
have a Cisco.com username, you can obtain one by clicking "Register" at the top of any
Cisco.com Webpage (http://tools.cisco.com/RPF/register/register.do).

Warranty and Service

Limited Lifetime Warranty
The hardware warranty available on Cisco Catalyst 3750-E, 3560-E, 3750, 3560, 3550, 2970,
2960, 2950, 2940, Express 500, and 3500 XL Series Switches is the Limited Lifetime Hardware
Warranty. This warranty automatically comes with the purchase of eligible Cisco Catalyst products,
free of charge. Additionally, it offers free advanced replacement of products within 10 business
days. For details about the Limited Lifetime Hardware Warranty, visit
http://www.cisco.com/univercd/cc/td/doc/es_inpck/lh2ben__.htm.
Q.
What service and support are available for the Cisco Catalyst Express 500 Series
Switches?
A.
Cisco is committed to minimizing total cost of ownership. The company offers a portfolio of
technical support services to help ensure that its products operate efficiently, remain highly
available, and benefit from the most up-to-date system software. The services and support
programs described in Table 3 (SMARTnet
Cisco.com Website.
Cisco.com
®
) and Table 4 (SMBSA) are available as part of
username and password. If you do not
Q&A
or from
Page 4 of 5