Troubleshooting - DarioHealth LS802-GP User Manual

Troubleshooting

Having a problem with your Smart Monitor? Check the list below for common issues
and what to do about them.
ISSUE
Display
will not light up
or
shows on screen
E1: The cuff is not
secure or inflation is
abnormal
E2: Movement
detected during
measurement
E3: No pulse
detected
E4: Measurement
failed
E5: Server
communication
failure
E6: Radio
communication
failure
EExx:
Calibration
error
Warning message:
Out of range
measurement
SOLUTION
Check that the batteries/AC were inserted
correctly. If the batteries were inserted correctly
and you still see this message, you may need to
replace them.
Refasten the cuff and measure again.
Relax for a moment and then measure again.
Loosen the clothing on your arm and measure
again.
Relax for a moment and measure again.
Contact customer service.
Contact customer service.
Retake the measurement. If the problem persists,
contact the retailer or our customer service
department for further assistance. Refer to
the warranty for contact information and return
instructions.
Relax for a moment. Refasten the cuff and then
measure again. If the problem persists, contact
your healthcare provider.
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