Problems Starting Your Sensor or Receiving Sensor
Readings
Display
New Sensor
Starting
Up / Sensor
Starting Up
Scan
Timeout
(Reader only)
Sensor Ended
Customer Service: 1-855-632-8658 7 Days a Week from 8AM to 8PM Eastern Standard Time.
What It May Mean
Sensor is not ready
to read glucose.
The Reader is not
held close enough
to the Sensor.
The Sensor life has
ended.
What To Do
Wait until the Sensor start-up
period has completed.
Hold the Reader within
1.5 inches (4 cm) of the Sensor.
Bring the screen of the Reader
close to the Sensor.
Apply and start a new Sensor.
158