Troubleshooting - T-Mobile REVVL V+ 5G User Manual

Licenses
microSD logo is a trademark of SD-3C, LLC.
The Bluetooth®word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such
marks by Device Manufacturer and its affiliates is under license. Other trademarks and trade names
are those of their respective owners.
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.

10 Troubleshooting .............................................................

Review some of these common issues and their solutions.
My phone can't receive incoming calls
• Make sure that your phone is switched on and connected to a network.
• Check for overloaded or unavailable network.
• Check your subscription status.
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller's name/number doesn't appear when a call is received
• If the caller is not in your contact list, you have the option to subscribe to NameID
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume key.
• Check the network strength. Move to a location with stronger signal strength.
• Make sure that the receiver, connector or speaker on your phone is clean.
I can't use the features described in the manual
• Check to make sure that your subscription includes this service.
• Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
• Make sure that you have correctly recorded the number in your file.
25