Appendix; Maintenance; Returns Procedure; Claims - Chauvet TFX-16CON Technical Reference And User's Manual

Appendix

Maintenance

To maintain optimum performance and minimize wear, fixtures should be cleaned frequently. Usage and
environment are contributing factors in determining frequency. As a general rule, fixtures should be cleaned at
least twice a month. Dust build up can cause overheating. This can lead to increased mechanical wear. Be sure
to power off fixture before conducting maintenance.
Unplug fixture from power. Use a vacuum or air compressor and a soft brush to remove dust collected on
external vents and internal components.

Returns Procedure

Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued. Package
must be clearly labeled with a Return Merchandise Authorization Number (RA #). Products returned without
an RA # will be refused. Call CHAUVET and request RA # prior to shipping the fixture. Be prepared to
provide the model number, serial number and a brief description of the cause for the return. Be sure to
properly pack fixture, any shipping damage resulting from inadequate packaging is the customer's
responsibility. CHAUVET reserves the right to use its own discretion to repair or replace product(s). As a
suggestion, proper UPS packing or double-boxing is always a safe method to use.

Claims

Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be reported to
the carrier upon receipt of merchandise. It is the customer's responsibility to notify and submit claims with the
shipper in the event that a fixture is damaged due to shipping.
Any other claim for items such as missing component/part, damage not related to shipping, and concealed
damage, must be made within seven (7) days of receiving merchandise.
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