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Sony XAV-AX5500 Help Manual

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Help Guide
In-Car Receiver
XAV-AX5500/XAV-AX5550D
Use this manual if you encounter any problems, or have any questions.
Note: The picture above is for the North America region. Actual product may vary depending on the region.
Getting Started
Guide to Parts and Controls
Main Unit and Remote Commander
Screen Displays
Performing Initial Settings
Preparing a BLUETOOTH Device
Preparing a Bluetooth® Device
Pairing and Connecting with a BLUETOOTH Device
Connecting with a Paired BLUETOOTH Device
Connecting Rear View Camera
Radio
1

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Summary of Contents for Sony XAV-AX5500

  • Page 1 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Use this manual if you encounter any problems, or have any questions. Note: The picture above is for the North America region. Actual product may vary depending on the region. Getting Started Guide to Parts and Controls...

  • Page 2: Handsfree Calling

    Listening to the Radio Listening to the Radio Tuning Using Radio Option Functions Listening to the SiriusXM Radio (XAV-AX5500(UC)) Listening to the SiriusXM Radio Tuning Channels for SiriusXM Tuning the Channel by Inputting its Channel Number Tuning the Channel from the Channel List or Category List...
  • Page 3 Available Operations During a Call Useful Functions Apple CarPlay Android Auto™ WebLink ™ Using Gesture Command Settings Basic Setting Operation General Settings (General) Sound Settings (Sound) Visual Settings (Visual) BLUETOOTH Settings (Bluetooth) Additional Information Canceling the Demonstration Mode Updating the Firmware Precautions Supported Formats for USB Playback About iPhone...
  • Page 4 Multi-touch is not recognized. Radio The radio reception is poor. / Static noise occurs. The stations cannot be received. (XAV-AX5500(E)/XAV-AX5500(E17)/XAV-AX5500(IN)) PTY displays [PTY not found.]. Seek starts after a few seconds of listening. (XAV-AX5550D(EUR)) There are no traffic announcements. (XAV-AX5550D(EUR)) DAB/DAB+ radio (XAV-AX5550D(EUR)) The stations cannot be received.
  • Page 5 Cannot pair. The BLUETOOTH function cannot be operated. No sound is output from the car speakers during a handsfree call. SiriusXM Connect Vehicle Tuner (XAV-AX5500(UC)) A mature channel is not blocked although parental control setting has been made. Apple CarPlay The Apple CarPlay icon does not appear on the HOME screen.
  • Page 6 Customer Support Websites About the “Support by Sony” App 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 7: Main Unit

    XAV-AX5500/XAV-AX5550D Main Unit and Remote Commander Main unit The VOL (volume) + button has a tactile dot. RM-X170 remote commander (XAV-AX5500(UC)/XAV-AX5500(E)/XAV-AX5500(E17)/XAV- AX5500(IN)) The remote commander can be used to operate the audio controls. For menu operations, use the touch screen.
  • Page 8 Receptor for the remote commander (previous/next) Functions differently depending on the selected source: Radio: select a preset station. SiriusXM: select a preset channel. (XAV-AX5500(UC)) DAB+: select a preset station. (XAV-AX5550D(EUR)) USB: move to the previous/next file. BT Audio: move to the previous/next file.
  • Page 9 Functions differ depending on the selected source. Radio: select a preset station or tune into a station automatically. SiriusXM: select a preset channel or move to the previous/next channel. (XAV-AX5500(UC)) USB: select a folder or move to the previous/next file.

  • Page 10: Screen Displays

    Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Screen Displays Playback screen: HOME screen: OPTION screen: 1. Status indication Icon in the display Detail Lights up when the sound is attenuated. (attenuate) (Alternative Lights up when AF (Alternative Frequencies) is available. (XAV-AX5550D(EUR)) Frequencies)
  • Page 11 Changes the source or make various settings. Flick to select the setting icon and other icons. Touch the source icon you want to select. Icon in the display Name Android Auto * Apple CarPlay * Radio DAB+ (XAV-AX5550D(EUR)) SXM (XAV-AX5500(UC)) BT Audio Phone...
  • Page 12 Turns off the monitor. When the monitor is turned off, touch any part of the display to turn it back on. (EXTRA BASS) Changes the EXTRA BASS setting. (EQ10/Subwoofer) Changes the EQ10/Subwoofer setting. Related Topic General Settings (General) Sound Settings (Sound) 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 13: Performing Initial Settings

    After setting the date and time, touch [OK]. XAV-AX5500(E)/XAV-AX5500(E17) /XAV-AX5500(IN): proceed to step 5. XAV-AX5500(UC)/XAV-AX5550D(EUR): skip to step 6. Touch [Tuning Steps], then set the FM/AM tuning step. (XAV-AX5500(E)/XAV-AX5500(E17)/XAV-AX5500(IN)) To return to the previous display, touch (back), then touch [OK].

  • Page 14: Preparing A Bluetooth Device

    Before connecting the device, turn down the volume of this unit; otherwise, a loud sound may result. Related Topic Pairing and Connecting with a BLUETOOTH Device Connecting with a Paired BLUETOOTH Device 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 15: Pairing And Connecting With A Bluetooth Device

    Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Pairing and Connecting with a BLUETOOTH Device When connecting a BLUETOOTH device for the first time, mutual registration (called “pairing”) is required. Pairing enables this unit and other devices to recognize each other. Place the BLUETOOTH device within 1 m (3 ft) of this unit.
  • Page 16 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 17: Connecting With A Paired Bluetooth Device

    While streaming BLUETOOTH audio, you cannot connect from this unit to the mobile phone. Connect from the mobile phone to this unit instead. To capture your voice during handsfree calling You need to install the microphone (supplied). 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 18: Connecting Rear View Camera

    By connecting the optional rear view camera to the CAMERA IN terminal, you can display the picture from the rear view camera. To display the picture from the rear view camera Press HOME, then touch [Rear Camera]. 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 19: Listening To The Radio

    Tune in manually. Touch and hold to continuously skip frequencies. F. Preset numbers Select a preset station. Swipe right/left to show the other preset stations. Touch and hold to store the current frequency in that preset. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 20 While receiving the station that you want to store, touch and hold the desired preset number. To receive stored stations Select the band, then touch the desired preset number. Related Topic Listening to the Radio 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 21 Selects a program type from the PTY list to search for a station broadcasting the selected program type. (Only available during FM reception.) To receive emergency announcements (XAV-AX5550D(EUR)) With the AF or TA function on, emergency announcements will automatically interrupt the currently selected source. Related Topic Listening to the Radio 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 22: Listening To The Siriusxm Radio

    Note The activation process usually takes 10 to 15 minutes, but may take up to an hour. Your radio will need to be turned on and receiving the SiriusXM signal to receive the activation message. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 23 Open the SXM option menu. G. Preset numbers Select a preset channel. Swipe right/left to show the other preset channels. Touch and hold to store the current channel in that preset. H. Category name, content information 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 24 Alternatively, press ENTER on the remote commander. Input the channel number, then touch [OK]. Alternatively, input with the number buttons (0 to 9) and press ENTER on the remote commander. Related Topic Tuning Channels for SiriusXM 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 25 Tuning the Channel from the Channel List or Category List Touch (list) on the SiriusXM radio screen. The category list appears. Touch the desired category. To tune from the channel list, touch [All Channels]. Touch the desired channel. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 26 To change the passcode Touch (option), touch [Pass Code Change], then enter your current passcode. Enter your new passcode, then touch [OK]. The passcode confirmation display appears. Enter your new passcode again, then touch [OK]. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 27 (option) on the SiriusXM radio screen. [Channel Direct Select] Tunes the desired channel by inputting its channel number directly. [Parental Control] Sets the parental lock to on or off. [Pass Code Change] Changes the passcode for the Parental Control feature. 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 28: Dab Options)

    Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Listening to the DAB/DAB+ Radio Press HOME, then touch [DAB+]. Hint Set [Antenna Power] to [ON] (default) or [OFF] depending on the type of DAB antenna (aerial) (not supplied). When [DAB+] is selected for the first time after performing the factory reset, the auto tune starts automatically. Allow the auto tune to finish.
  • Page 29 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 30: To Store A Station Manually

    To store a station manually While receiving the station that you want to store, touch and hold the desired preset number. To receive stored stations Touch the desired preset number. Related Topic Using DAB Option Functions 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 31 The station list appears. Touch the desired station. To search from playback screen Touch SEEK+/– to switch to the previous/next station. To update the station list Touch (list), then touch [Auto Tune]. Related Topic Using DAB Option Functions 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 32 [Information] Displays the currently selected station group name, station name, PTY type of the station, etc. [Antenna Power] Supplies power to the DAB antenna (aerial) input terminal: [ON], [OFF]. Related Topic Using Radio Option Functions 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 33: Playing A Usb Device

    Playback starts. To remove the USB device Turn the unit off or turn the ignition switch to the ACC off position, then remove the USB device. Related Topic Supported Formats for USB Playback Customer Support Websites 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 34 WebLink ™ File system FAT12 FAT16 FAT32 exFAT Playable audio format FLAC Playable video format MPEG-4 Xvid USB connection mode USB port 2 File system FAT12 FAT16 FAT32 Playable audio format FLAC USB connection mode 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 35: Playing A Bluetooth Device

    To match the volume level of the BLUETOOTH device to other sources You can reduce the volume level differences between this unit and the BLUETOOTH device: During playback, touch (option), then set [Input Level] between -6 and +6. Related Topic Connecting with a Paired BLUETOOTH Device 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 36: Repeat Play And Shuffle Play

    During playback, touch (repeat) or (shuffle) repeatedly until the desired play mode appears. Playback in the selected play mode may take time to start. Available play modes differ depending on the selected sound source and connected device. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 37 When connecting the USB device to the USB port 1, touch (audio) or (video) to list up by file type. Touch the desired item. Playback starts. Note When connecting the USB device to the USB port 2, (audio) and (video) do not appear. 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 38: Other Settings During Playback

    Displays a 4:3 picture in its original size, with side bars to fill the 16:9 screen. Zoom Displays a 16:9 picture that has been converted into 4:3 letter box format. Full Displays a 16:9 picture in its original size. Captions Enlarges the picture horizontally, while fitting captions in the screen. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 39 Note The handsfree calling functions are not available when the Apple CarPlay or Android Auto function is activated. In this case, use the handsfree calling functions of the application. Related Topic Preparing a Bluetooth® Device 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 40: Receiving A Call

    The ringtone and talker's voice are output from the front speakers. To select the speakers for handsfree calling, press HOME, then touch [Settings] and select [Phone Call Sound] in [Sound]. To reject/end a call Touch (end a call). Related Topic Preparing a Mobile Phone 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 41: Making A Call

    (contacts) and select a phone number you want to store in the Favorites. The confirmation display appears. Touch [Add to Favorites]. Touch the desired preset in the Favorites to store the phone number. The contact is stored in the Favorites. Related Topic Preparing a Mobile Phone 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 43: Available Operations During A Call

    (speaker/phone) to switch the phone call audio between the unit and mobile phone. Note Depending on the mobile phone, this operation may not be available. To answer an incoming call automatically Touch (option), then set [Auto Answer] to [ON]. 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 44: Apple Carplay

    Use of the Apple CarPlay logo means that a vehicle user interface meets Apple performance standards. Apple is not responsible for the operation of this vehicle or its compliance with safety and regulatory standards. Please note that the use of this product with iPhone may affect wireless performance. 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 45: Android Auto

    To connect an Android phone, use an appropriate connection cable (not supplied). Press HOME, then touch the Android Auto icon. The Android Auto interface will be displayed full-screen on the display of the unit. Touch and control the applications. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 46 The WebLink™ display appears on the display of the unit. Touch and control the applications. Hint You can switch the app between Apple CarPlay/Android Auto and WebLink™ if these apps are installed on your iPhone/Android phone. 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 47: Using Gesture Command

    Swipe upwards Radio reception: receive stored stations (go forward). SiriusXM reception (XAV-AX5500(UC)): tune the next preset (preset +). Swipe downwards Radio reception: receive stored stations (go backward). SiriusXM reception (XAV-AX5500(UC)): tune the previous preset (preset –). 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 48: Basic Setting Operation

    To return to the previous display Touch (back). To switch to the playback screen Touch (return to the playback screen). Related Topic General Settings (General) Sound Settings (Sound) Visual Settings (Visual) BLUETOOTH Settings (Bluetooth) Canceling the Demonstration Mode 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 49: General Settings (General)

    Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D General Settings (General) Language Selects the display language: [English], [Español], [Français], [Deutsch], [Italiano], [Português], [Русский], [ไทย], [ ], [简体中⽂], [繁體中⽂], [한국어], [Indonesia]. Demo Activates the demonstration: [OFF], [ON]. Date/Time Item Detail Sets the date and clock time: [Auto(RDS)], [Manual].

  • Page 50: Driving Position

    This function may not be available on some vehicles. For details on the compatibility of your vehicle, visit the support site. Driving Position Selects the driving position to optimize usability of Apple CarPlay and Android Auto: [Left Side], [Right Side]. Tuning Steps (XAV-AX5500(E)/XAV-AX5500(E17)/XAV-AX5500(IN)) Sets the FM/AM tuning step of your country: [50kHz/9kHz], [100kHz/10kHz], [200kHz/10kHz]. SXM Reset (XAV-AX5500(UC)) Initializes the SiriusXM Connect Vehicle Tuner settings (preset channels/parental lock): [Reset], [Cancel].
  • Page 51 Related Topic Basic Setting Operation Customer Support Websites 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 52: Sound Settings (Sound)

    Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Sound Settings (Sound) EXTRA BASS Reinforces bass sound in synchronization with the volume level: [OFF], [1], [2]. EQ10/Subwoofer Selects an equalizer curve and adjusts the subwoofer level. (Available when any source is selected.) Item Detail...
  • Page 53 DSO (Dynamic Stage Organizer) Enhances audio output: [OFF], [Low], [Middle], [High]. Phone Call Sound Selects the speakers for handsfree calling: [Front], [Rear], [All]. Related Topic Basic Setting Operation 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 54 (register/setup) adjusts the brightness level when the dimmer is activated: -5 to +5. Illum. Level on Monitor OFF Dims the button illumination when the monitor is turned off: [OFF], [1], [2], [3], [4]. Related Topic Basic Setting Operation 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 55: Bluetooth Connection

    (Available only when [Bluetooth Connection] is set to [ON] and a BLUETOOTH device is connected to the unit.) Bluetooth Reset Initializes all BLUETOOTH-related settings such as pairing information, call history, history of connected BLUETOOTH devices, etc. Related Topic Basic Setting Operation 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 56 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Canceling the Demonstration Mode Press HOME, then touch [Settings]. Touch [General], then touch [Demo] to set to [OFF]. To exit the setup menu, touch (back) twice. Related Topic General Settings (General) 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 57: Updating The Firmware

    Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Updating the Firmware To update the firmware, visit the support site, then follow the online instructions. Note During the update, do not remove the USB device. Related Topic Customer Support Websites 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 58: Notes On Safety

    Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Precautions Power antenna (aerial) extends automatically. When you transfer ownership or dispose of your car with the unit installed, initialize all the settings to the factory settings by performing the factory reset. Do not splash liquid onto the unit.

  • Page 59: Notes On The Touch Screen

    If there are water droplets on the touch screen, or if you touch the screen with wet fingertips, the touch screen may not react correctly. If you have any questions or problems concerning your unit that are not covered in this Help Guide, consult your nearest Sony dealer. Related Topic General Settings (General) 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 60 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Supported Formats for USB Playback USB port 1: WMA (.wma)* Bit rate: 48 kbps – 192 kbps (Supports variable bit rate (VBR))* Sampling frequency* : 44.1 kHz MP3 (.mp3)* Bit rate: 48 kbps – 320 kbps (Supports variable bit rate (VBR))* Sampling frequency* : 32 kHz, 44.1 kHz, 48 kHz...
  • Page 61 These numbers indicate the maximum resolution of playable video and do not indicate the player’s display resolution. The display resolution is 800 × 480. Displaying the tag information is not supported. Note Some files may not be played back even though their file formats are supported by the unit. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 62 Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with an Apple product may affect wireless performance. 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 63: Notice On License

    Notice on License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.

  • Page 64: Maintenance

    Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Maintenance Replacing the lithium battery (CR2025) of the remote commander (XAV-AX5500(UC)/XAV- AX5500(E)/XAV-AX5500(E17)/XAV-AX5500(IN)) When the battery becomes weak, the range of the remote commander becomes shorter. CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type.

  • Page 65: Specifications

    Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Specifications FOR THE CUSTOMERS IN THE USA. NOT APPLICABLE IN CANADA, INCLUDING IN THE PROVINCE OF QUEBEC. POUR LES CLIENTS AUX ÉTATS-UNIS. NON APPLICABLE AU CANADA, Y COMPRIS LA PROVINCE DE QUÉBEC. AUDIO POWER SPECIFICATIONS CTA2006 Standard Power Output: 20 Watts RMS ×...
  • Page 66 XAV-AX5500(E)/XAV-AX5500(E17)/XAV-AX5500(IN): 87.5 MHz – 108.0 MHz (at 50 kHz step) Tuning range 87.5 MHz – 108.0 MHz (at 100 kHz step) 87.5 MHz – 107.9 MHz (at 200 kHz step) FM tuning step 50 kHz/100 kHz/200 kHz switchable Usable sensitivity...

  • Page 67: Wireless Communication

    Approx. 182 mm × 111 mm × 120 mm (7 1/4 in × 4 3/8 in × 4 3/4 in) (w/h/d) Mass Approx. 1.0 kg (2 lb 4 oz) Main unit (1) Parts for installation and connections (1 set) Package contents Remote commander (1): RM-X170 (XAV-AX5500(UC)/XAV-AX5500(E)/XAV- AX5500(E17)/XAV-AX5500(IN)) Optional SiriusXM Connect Vehicle Tuner: SXV100, SXV200, SXV300 (XAV-AX5500(UC)) accessories/equipment...
  • Page 68 Ask the dealer for detailed information. Design and specifications are subject to change without notice. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 69 The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. Other trademarks and trade names are those of their respective owners. Windows Media is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
  • Page 70 MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM All other trademarks are trademarks of their respective owners. 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 71: Troubleshooting

    Do the following before you request a repair service. Read the relevant instruction and troubleshooting topics in this Help Guide. Issues may be resolved by updating the software. When you install the “Support by Sony” app on your smartphone, you can get software update information conveniently.
  • Page 72 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D There is no beep sound. An optional power amplifier is connected and you are not using the built-in amplifier. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 73 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D The fuse has blown. / The unit makes noise when the position of the ignition is switched. The power supply leads are not matched correctly with the car’s accessory power connector. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 74 The display disappears from/does not appear on the monitor. The monitor off function is activated. Touch anywhere on the display to turn the display back on. Related Topic Main Unit and Remote Commander Screen Displays 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 75 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Menu items cannot be selected. Unavailable menu items are displayed in gray. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 76 The USB functions do not work properly. Do not use a USB extension cable as it may cause deterioration of signal quality. Use a shorter USB cable when connecting the USB device, or replace the USB cable with a new one. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 77 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D The unit cannot be operated. Press and hold HOME for more than 10 seconds to restart the unit. For your safety, do not restart the unit while you are driving. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 78 The clock data on radio waves is not accurate. Press HOME, select [Settings] [General] [Date/Time] [Set Date/Time], then set to [Manual]. After that, touch (register/setup) and adjust the clock manually. Related Topic General Settings (General) 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 79 The touch screen does not react when touching with a wet fingertip or when water droplets are on the touch screen. Dry your wet fingertips well, or fully wipe water droplets off of the touch screen. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 80 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Multi-touch is not recognized. Multi-touch operation is not supported on this unit. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 81 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D The radio reception is poor. / Static noise occurs. Connect the antenna (aerial) firmly. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 82 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D The stations cannot be received. (XAV-AX5500(E)/XAV-AX5500(E17)/XAV-AX5500(IN)) The tuning step setting has been erased. Set the tuning step again. Related Topic General Settings (General) 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 83 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D PTY displays [PTY not found.]. The current station is not an RDS station, or the radio reception is poor. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 84 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Seek starts after a few seconds of listening. (XAV-AX5550D(EUR)) The station is non-TP or has a weak signal. Deactivate TA. Related Topic Using Radio Option Functions 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 85 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D There are no traffic announcements. (XAV-AX5550D(EUR)) Activate TA. The station does not broadcast any traffic announcements despite being TP. Tune into another station. Related Topic Using Radio Option Functions 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 86 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D The stations cannot be received. See [No Station] for details when the DAB signal cannot be received. Related Topic DAB radio (XAV-AX5550D(EUR)) 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 87 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D No traffic announcements. Disable DAB announcements. Traffic announcements (TA) are not available while DAB announcements are enabled. Related Topic Using DAB Option Functions 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 88 Install the unit at an angle of less than 30° in a sturdy part of the car. The parking lead (light green) is not connected to the parking brake switch lead, or the parking brake is not applied. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 89 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D The picture does not fit in the screen. The aspect ratio is fixed on the playback source. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 90 The settings for the outputs are not made correctly. The volume is too low. The ATT function is activated. The format is not supported. Check if the format is supported by this unit. Related Topic Supported Formats for USB Playback 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 91 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Sound is noisy. Keep cords and cables away from each other. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 92 Reconnect the USB device. The USB port to which the USB device is connected is not appropriate. Connect the USB device to the appropriate USB port that supports the file formats. Related Topic Supported Formats for USB Playback 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 93 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D The USB device takes longer to play. The USB device contains large-sized files or files with a complicated tree structure. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 94 This unit supports FAT12, FAT16, FAT32 and exFAT, but some USB device may not support all of these. For details, refer to the operating instructions of each USB device or contact the manufacturer. Related Topic USB Port 1 and USB Port 2 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 95 The USB port to which the USB device is connected is not appropriate. Connect the USB device to the appropriate USB port that supports the features. Related Topic USB Port 1 and USB Port 2 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 96 Depending on your smartphone or mobile phone, you may need to delete this unit from the history of the connected smartphone or mobile phone, then pair them again. Related Topic Preparing a Bluetooth® Device BLUETOOTH Settings (Bluetooth) 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 97 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Connection is not possible. Check the pairing and connection procedures in the manual of the other device, etc., and perform the operation again. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 98 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D The name of the detected device does not appear. Depending on the status of the other device, it may not be possible to obtain the name. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 99 The speakers are not connected to the unit. Connect the speakers to the unit. To select the speakers for ringtone, press HOME, then touch [Settings] and select [Phone Call Sound] in [Sound]. Related Topic Sound Settings (Sound) 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 100 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D The talker’s voice volume is low. Raise the volume during a call. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 101 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D The other party says that the volume is too low or high. Adjust the [MIC Gain] level. Related Topic Available Operations During a Call 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 102 If ambient noise other than the phone call sound is loud, try reducing this noise. Shut the window if road noise is loud. Lower the air conditioner if the air conditioner is loud. Related Topic Available Operations During a Call 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 103 The phone sound quality is poor. Phone sound quality depends on reception conditions of the mobile phone. Move your car to a place where you can enhance the mobile phone’s signal if the reception is poor. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 104 The volume of the connected BLUETOOTH device is low or high. Volume level will differ depending on the BLUETOOTH device. Reduce the volume level differences between this unit and the BLUETOOTH device. Related Topic Playing a BLUETOOTH Device 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 105 Several BLUETOOTH devices or other devices (e.g. ham radio devices) which emit radio waves are used nearby. Turn off the other devices. Increase the distance between the unit and other devices. Playback sound stops momentarily when this unit is connecting to a mobile phone. This is not a malfunction. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 106 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D The connected BLUETOOTH device cannot be controlled during audio streaming. Check that the connected BLUETOOTH device supports AVRCP. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 107 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Some functions do not work. Check that the connecting device supports the functions in question. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 108 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D A call is answered unintentionally. The connecting phone is set to start a call automatically. [Auto Answer] of this unit is set to [ON]. Related Topic Available Operations During a Call 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 109 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D Pairing failed due to time out. Depending on the connecting device, the time limit for pairing may be short. Try completing the pairing within the time. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 110 The unit may not be able to pair with a previously paired BLUETOOTH device after initializing the unit if the pairing information of the unit is on the BLUETOOTH device. In this case, delete the pairing information of the unit from the BLUETOOTH device, and then pair them again. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 111 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D The BLUETOOTH function cannot be operated. Turn the ignition off. Wait for a while, then turn the ignition to the ACC position. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 112 In-Car Receiver XAV-AX5500/XAV-AX5550D No sound is output from the car speakers during a handsfree call. If the sound is output from the mobile phone, set the mobile phone to output the sound from the car speakers. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 113 Set [Parental Control] to [Locked] in the SXM option ( ) again. Related Topic Using SXM Option Functions 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 114 The USB port to which your iPhone is connected is not appropriate. Connect your iPhone to the USB port 1. Apple CarPlay may not be available in your country or region. Make sure a certified Lightning cable is used to connect your iPhone and the unit. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 115 Disconnect your Android phone from the USB port 1 and reconnect it again. The USB port to which your Android phone is connected is not appropriate. Connect your Android phone to the USB port 1. Android Auto may not be available in your country or region. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 116 The USB port to which your iPhone/Android phone is connected is not appropriate. Connect your iPhone/Android phone to the USB port 1. Restart your iPhone/Android phone. WebLink™ may not be available in your country or region. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 117 There is no sound. / The sound is low. Your iPhone/Android phone is not connected to the unit via BLUETOOTH. Make a BLUETOOTH connection. The volume level of [BT Audio] is low. Adjust the volume level of [BT Audio]. 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 118 For details on the compatibility of your USB device, visit the support site. USB hub not supported USB hubs are not supported on this unit. Related Topic Supported Formats for USB Playback Customer Support Websites 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 119 Perform pairing with a BLUETOOTH device. Handsfree device is not available. A mobile phone is not connected. Connect a mobile phone. Related Topic Pairing and Connecting with a BLUETOOTH Device Connecting with a Paired BLUETOOTH Device 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 120 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D SiriusXM Connect Vehicle Tuner (XAV-AX5500(UC)) Channel Locked Please Enter the Lock Code The channel that you have requested is Locked by the radio Parental Control feature. See “Setting a Parental Control” for more information on the Parental Control feature and how to access locked channels.
  • Page 121 Press Enter to clear the message. If you have questions about your subscription, please contact SiriusXM. In the USA, visit www.siriusxm.com or call 1-866-635-2349. In Canada, visit www.siriusxm.ca or call 1-877-438-9677. Related Topic Setting a Parental Control General Settings (General) 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 122 Help Guide In-Car Receiver XAV-AX5500/XAV-AX5550D WebLink™ Please install and start the WebLink Host app on your phone. For more information visit www.abaltatech.com/wl Visit www.abaltatech.com/wl, and check the detail. Related Topic WebLink ™ 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 123 Check the connection of the DAB antenna (aerial) (not supplied). Check that [Antenna Power] is set to [ON]. Receiving The unit is waiting to receive a DAB station. Related Topic Listening to the DAB/DAB+ Radio Using DAB Option Functions 5-010-463-11(2) Copyright 2020 Sony Corporation...

  • Page 124: Customer Support Websites

    If you have any questions/problems regarding this product, try the following: Read Troubleshooting in this Help Guide. Please contact (U.S.A. only); Call 1-800-222-7669 https://www.SONY.com For customers in European countries Register your product online now at: https://www.sony.eu/mysony 5-010-463-11(2) Copyright 2020 Sony Corporation...
  • Page 125 News & Alerts Software updates Tutorials Tips & Tricks https://sony.net/SBS Visit the “Support by Sony” website at sony.net/SBS, and bookmark the model name of the unit, “XAV-AX5500” or “XAV- AX5550D”, when you visit the website. 5-010-463-11(2) Copyright 2020 Sony Corporation...

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