Troubleshooting - TaoTronics SoundLiberty 97 User Manual

Troubleshooting

No. Problem Solution
Failed to turn on the
1 Earbuds low battery, please charge them
earbuds
• Place the earbuds into the charging
Failed to charge the case properly
2
earbuds • Make sure the charging case is
fully charged
Can't charge the Make sure the charging cable is intact
3
charging case and plugged in properly
The earbuds reconnected with previously
paired device automatically:
Can't find
• Deactivate the Bluetooth function of
"TAOTRONICS
previously paired device or clear
4
SoundLiberty 97"
"TAOTRONICS SoundLiberty 97" from its
in the Bluetooth
Bluetooth device list, and then search again
device list
• Put the device to be connected close to
the earbuds
• Turn on the device and activate its
Failed to pair the
Bluetooth function before pairing
5 earbuds with your
• Bring the earbuds into pairing mode
device
as instructed in the "Pairing" section
17
Place both earbuds back to the charging
case then take them out, they will pair
No sound in one of the
with each other automatically. If pairing
6
earbuds in couple
failed, restore them back to the factory
earbuds mode
settings as instructed in the "Clear Pairing
List" section
• Wear the earbuds properly and keep
them close to each other.
• Place the connected device close to the
7 Poor sound quality
earbuds or remove the obstacles
between them
• Clear the debris on the earbuds
• Keep the earbuds close to your
Bluetooth device
• The effective distance may shorten with
8 Unstable connection
obstacles in the way
• Turn off other Bluetooth devices to
decrease the interference
Can't hear the other
9 Set the volume to higher level
party during a phone call
The other party can't
Free the built-in microphone of any
10 hear your voice during
covers
a phone call
Place the two earbuds into the charging
Multifunction Touch
case and cover the lid, disconnect the
11 control of the earbuds
Bluetooth connection. Uncover the lid to
is unresponsive
turn on the earbuds and pair again.
18