Canon BJC-S830D Quick Start Manual page 64

Troubleshooting
Troubleshooting Installation
Problem
Cannot install the
printer driver
60
Possible Cause
Procedure followed
incorrectly
Previous version of
printer driver or same
printer driver already
installed on computer
Other applications
running in the
background
Installation not
starting automatically
when CD is inserted
into drive
CD-ROM drive not
specified
See "Installing the Printer Driver" on page 71, or see the S830D
User's Guide on the Setup Software & User's Guide CD-ROM for
more information.
Always uninstall the previous version of the printer driver before
installing the new version. See "Uninstalling the Printer Driver"
on page 73.
Other open applications on your computer can interfere with the
installation routine. Close any software applications, including
any virus detection software, on your computer before
reinstalling the printer driver. See "Installing the Printer Driver"
on page 71.
W
INDOWS
If printer driver installation did not start automatically
when you loaded the CD-ROM:
1. For Windows XP: Click Start, then My Computer, then
right-click the CD-ROM drive, then choose Explore
from the drop-down menu.
For other Windows versions: Double-click My
Computer on the Windows desktop, then right-click
the CD-ROM drive, then choose Explore from the
drop-down menu.
2. Double-click msetup.exe.
If you install the printer driver by clicking Start, then Run,
specify the correct CD-ROM drive and file name
(D:\msetup.exe, where D is the CD-ROM drive).
Normally, after you insert the S830D CD-ROM the setup dialog
box displays automatically. If it does not:
W
INDOWS
1. For Windows XP: Click Start, then My Computer, then
CD-ROM drive.
For other Windows versions: Double-click My
Computer on the Windows desktop, then double-click
the CD-ROM drive.
2. Double-click msetup.exe.
®
M OS
AC
Double-click the CD-ROM icon on your desktop.
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