NOVO 485HE Series Owner's Manual
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NOVO 485HE Series Owner's Manual

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NovoSoft 485HE
(For models before August 2019)
Upflow Softener Manual
1. Page 22 of this manual contains important maintenance procedures for the continued proper
operation of your unit. These MUST be performed regularly for your warranty to remain valid.
2. Read all instructions carefully before operation.
3. Avoid pinched o-rings during installation by applying IAPMO certified lubricant to all seals (provided with install kit).
4. This system is not intended for treating water that is microbiologically unsafe or of unknown quality without
adequate disinfection before or after the system.
Canada West
Canada East
855 Park St.
490 Pinebush Rd.
Unit 1
Unit 1
Regina, SK S4N 6M1
Cambridge, ON N1T 0A5
IAPMO R & T Certified
against CSA B483.1
U.S.A.
56 Lightcap Rd.
9760 Mayflower Park Drive,
Pottstown, PA 19464
Suite 110
Carmel, IN 46032
IAPMO R & T Certified
against NSF/ANSI 44
4645 McDowell Rd. W
Suite 106
Phoenix, AZ 85035

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Questions and answers

Bradley Hiltz
April 28, 2025

I have a 485HE-100c Novo soft conditioner. when I Manually backwash as auto not working, my water is worst and i have to backwash several times to clear it up. The brine tank does not completely refill. I have to add about 1 1/2 gals to get float to rise. someone had tried to help and the white sprockets got move, thinking they are not where they should be. Is there a picture you could send me of what the orientation of the 3 white sprockets should be

0
Ralph
April 7, 2025

Unit is beeping and making a tapping noise, showing HALL ERROR 0108 I shut the power off for now!

0

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Summary of Contents for NOVO 485HE Series

  • Page 1 NovoSoft 485HE (For models before August 2019) Upflow Softener Manual IAPMO R & T Certified IAPMO R & T Certified against NSF/ANSI 44 against CSA B483.1 1. Page 22 of this manual contains important maintenance procedures for the continued proper operation of your unit.

  • Page 2: Table Of Contents

    READ THIS PAGE FIRST BEFORE STARTING INSTALLATION EFFICIENCY STATEMENT HOW YOUR WATER CONDITIONER WORKS COMPONENTS & SPECIFICATIONS SPECIFICATION SYSTEM DIMENSIONS BRINE TANK DIMENSIONS INSTALLATION UNPACKING / INSPECTION ASSEMBLING BRINE TANK CHECK VALVE TYPE AND VALVE SERIAL # BEFORE INSTALLATION PREPARATIONS INSTALLATION STEPS INSTALLATION OPERATION...

  • Page 3: Read This Page First

    READ THIS PAGE FIRST BEFORE STARTING INSTALLATION  Read this manual thoroughly to become familiar with the appliance and its capabilities before installing or operating  Avoid pinched o-rings during installation by applying the new appliance. Failure to follow instructions in this (provided with install kit) IAPMO certified lubricant to all manual could result in personal injury or property damage.

  • Page 4: Efficiency Statement

    EFFICIENCY STATEMENT This product is efficiency rated according to IAPMO/ANSI 44. The stated efficiencies are valid only at the specified salt dosages and maximum service flow rate. PERFORMANCE DATA SHEET Model Number 485HE-75C 485HE-100C 485HE-75 485HE-100 485HE-150 485HE-200 485HE-300 Qty High Capacity Resin 0.75 ft3 1.0 ft3 0.75 ft3...

  • Page 5: Specification

    *NOTE SPECIFICATION Clean water application for municipal or city supplies only. 485HE-75C 485HE-100C 485HE-75 485HE-100 485HE-150 485HE-200 485HE-300 Specifications 15010450 15010451 15010452 15010453 15010454 15010455 15010456 Optional Settings - High Efficiency* Salt Used - Per Regeneration 2.3 lbs 3.0 lbs 2.3 lbs 3.0 lbs 4.5 lbs...
  • Page 6 UNPACKING / INSPECTION OF TWIN TANK MODEL Be sure to check the entire unit for any shipping damage or parts loss. Also note damage to the shipping cartons. Contact the transportation company for all damage and loss claims. The manufacturer is not responsible for damages in transit. Small parts, needed to install the Softener, are in a parts box.

  • Page 7: Brine Tank Dimensions

    For Model 300 the media and Control Valve is packaged separately in carton and bags What is included with 300 model? 1. Tank (Model 300 will get an Adapter and Oring attached to the tank) 2. Control Valve with Parts Box 3.

  • Page 8: Unpacking / Inspection

    UNPACKING / INSPECTION OF CABINET MODEL 1. Cabinet with Valve attached 2. Parts Box 3. Drain Line and Hose Clamp 2. Parts Box 60010006 60090010 Bypass Tool 2 X 3/4” Elbow 92360 Adapter) Grease Packet NOTE 60090003 2X 1” Straight Adapter Due to transportation and climatic conditions all...
  • Page 9 ASSEMBLING BRINE TANK* Assembling Brine Tank c) Drop the brine grid with brine well inside the d) Take the brine tube and insert the nut and plastic sleeve as brine tank such that the nut fitting faces the shown below. a) Attach the three brine grid legs to grid plate.
  • Page 10 CHECK VALVE TYPE AND VALVE SERIAL # Check to make sure Valve Type is Upflow (UF) (left Sticker shown below). The right Sticker shows the serial # of the control valve. The middle Sticker is dataplate which provides information of Serial # and Date of Manufacture of complete system. Both Serial # labels are important for troubleshooting. Please record these numbers for future use on page 42 on the Important Warranty and Maintenance Information page.
  • Page 11 BEFORE INSTALLATION NOTE Make sure you have a copy of your most recent water test results. If your water has not been tested previously you can contact All government codes and your supplier of this product to obtain a water sample bottle to be sent to one of our facilities for a free analysis. It is important regulations governing the that this product not be installed until you have this information.
  • Page 12 CAUTION! PREPARATIONS The unit should be Media Installation (When Necessary). The 485HE-300 comes unloaded, media is shipped with separate media in pails or boxes. depressurized before Models lower than 2 CF of media come loaded with media and this step can be skipped for new installation. installing or replacing media Plug If required item...

  • Page 13: Installation Steps

    PREPARATIONS Planning Your Installation Select the location of your conditioner tank with care. Various conditions which contribute to proper location are as follows: 1. All installation procedures must conform to local and state or provincial plumbing codes. 2. Outside faucets used to water lawns and gardens should not supply untreated water, replace untreated water with feed water to the unit. If necessary to do this please install check valve, see page 17.
  • Page 14 INSTALLATION STEPS Using the Allen Key (included), place the unit in the bypass position. Slowly turn on the main water supply. At the nearest cold treated water tap nearby remove the faucet screen, open the faucet and let water run a few minutes or until the system is free of any air or foreign material resulting from the plumbing work. *Automatic Water Bypass The regeneration cycle lasts approximately 1.5 hours to 3.0 hours depending on the specific model, after which treated water service will be restored.

  • Page 15: Installation

    WATER SOFTENER INSTALLATION Connect Softener to the HousePlumbing Any solder joints near the valve must be done before connecting any piping to the valve. Always leave at least 6” (152 mm) between the valve and joints when soldering pipes that are connected to the valve. Failure to do this could cause damage to the valve. Water Softener Installation Cold (Raw water) Cold (Raw water)
  • Page 16 CABINET WATER SOFTENER INSTALLATION Cold (Raw water) Cold (Raw water) Cold (Filtered water) Check Valve To Outside Faucet *NOTE In Out Cold (Soft Water) Filter Check local plumbing codes in regards to requirements Hot (Soft Water) for use of Check Valve or Water Heater Up ow Water Softener back flow prevention or...

  • Page 17: Startup & Programming

    STARTUP & PROGRAMMING STEP 1. Connect the Transformer to the Valve Plug the 12-volt transformer into a 120 VAC 60 Hz outlet. The control valve is controlled with simple, user-friendly electronics displayed on an LCD screen. When power is connected, the screen will show the following information in sequence: Key Pad Configuration 1.
  • Page 18 STARTUP & PROGRAMMING (CONTINUED) Level 1 PROGRAMMING: PRESS SETTINGS KEY AUG/30/2019 TIME OF DAY 3 SEC TO UNLOCK 12:15AM 12:15AM 1. The display will read “PRESS SETTINGS 3. Press SETTINGS 4. Now press UP until you hear or DOWN 3 SEC TO UNLOCK”. beep.
  • Page 19 STARTUP & PROGRAMMING (CONTINUED) Level 1 PROGRAMMING: - CONTINUED SET HARDNESS SET HARDNESS GRAINS GRAINS 12. Now press UP 14. Now press UP or DOWN 13. Press SETTINGS once to DOWN key to change key to change HARDNESS value. highlight value. the DAY value to desired day.
  • Page 20 STARTUP & PROGRAMMING (CONTINUED) REGEN. TIME PROGRAMING REGEN. TIME 05:00 PM COMPLETE 02:00 AM 21. Press SETTINGS 21. Press SETTINGS once to once to 22. Now press UP highlight value. COMPLETE PROGRAMING. DOWN keys to change REGEN. TIME. SETTING VACATION MODE This function may be activated during a prolonged absence, such as a vacation for more than 2 weeks.

  • Page 21: Plumbing System Clean-Up

    STARTUP & PROGRAMMING (CONTINUED) Start up and *Add Salt to the Brine Tank/Cabinet Put 40 kgs of crystal water conditioner salt in the brine tank. The unit will automatically programming fill the water to the correct level when it regenerates. complete.

  • Page 22: Maintenance Instructions And Schedule

    MAINTENANCE INSTRUCTIONS AND SCHEDULE Service Schedule Ÿ The seals and spacers along with the piston assembly should be inspected/cleaned or replaced every year depending on the inlet water quality and water usage. See inspection and replacement of Piston Assembly and Seal and Spacer Kit, page 29. Ÿ...
  • Page 23 MAINTENANCE INSTRUCTIONS AND SCHEDULE Care of Your Conditioner To retain the attractive appearance of your new water conditioner , clean occasionally with a mild soap solution. Do not use abrasive cleaners, ammonia or solvents. Never subject your conditioner to freezing or to temperatures above 43°C (110°F). Resin Cleaner An approved resin cleaner MUST be used on a regular basis if your water supply contains iron.

  • Page 24: Res-Up Feeder Installation Instructions (Optional)

    RES-UP FEEDER INSTALLATION INSTRUCTIONS ® (OPTIONAL) 4. IInstall the holder and the Res Care Solution 5. Take off the small hole cover on the Brine Well lid. 6. Take off the cover of the Res care bottle . Insert the wick, making sure it touches the bottom of the bottle.
  • Page 25 PROBLEM WATER INJECTOR KIT IMPORTANT!: If the water source this water softener is being applied on is not municipal water and contains up to 2.0 mg/l/ppm of ferrous (Clear Water) iron and/or up to .75 mg/l/ppm of manganese, the enclosed Problem Water Injector Kit needs to be installed into the control valve following these instructions. You will need to make 3 programing changes.
  • Page 26 TROUBLE SHOOTING GUIDE Problem Possible Solutions LEVEL 1 ** IMPORTANT ** before attempting any trouble shooting be sure to test the water or have the water tested. Recommended for the home owner The tests should include the raw water, the hot treated water, and the cold treated water. Delivers untreated Water Bypass is closed bypassing raw water past the unit - Return bypass valve to the open position to service the home - See page 16...

  • Page 27: Trouble Shooting Guide

    TROUBLE SHOOTING GUIDE Problem Possible Solutions No water in salt tank Loose connections between control valve and safety float allowing unit to draw air - See Page 11 Refill time not set correctly for unit size water not coming above the grid plate. Refill control button plugged causing no refill –...

  • Page 28: Replacement

    INSPECTION AND REPLACEMENT OF PISTON ASSEMBLY AND SEAL AND SPACER KIT Piston Assembly Seal and Spacer Remove 3 X Plate Screws Brine Valve Assembly 1. Follow steps 1 to 6 of timer /Powerhead 3. Remove the plate from the valve body and pull the 5.

  • Page 29: Replace Meter Assembly

    THE FOLLOWING ‘REPLACEMENT SECTION’ , PAGES 31 TO 34 CONTAIN CONTENT THAT SHOULD ONLY BE USED BY A QUALIFIED SERVICE TECHNICIAN: REPLACE METER ASSEMBLY Meter Cable 1. Disconnect the meter cable from the meter. 2. Disconnect the valve from bypass by removing clips 3.

  • Page 30: Replacing The Bypass And Meter Cable

    REPLACING THE BYPASS AND METER CABLE If valve is manufactured before March 20th, 2018, and customer wishes to replace or service impeller on bypass. Customer can order 60010238. If customer wishes to replace to new design, then follow the steps below. Grey Meter Cable 60010267 Bypass comes with Meter...

  • Page 31: Replace Drain Line Flow Control

    REPLACE DRAIN LINE FLOW CONTROL Drain Line Elbow Clip 1. Pull the drain line clip and remove the drain line elbow and washer 2. Clean/replace drain line washer Drain washer NOTE Be sure to shut off any bypass line. REPLACE BRINE LINE FLOW CONTROL Brine Line Elbow Clip REPLACING PCBS...

  • Page 32: Display Replacement

    DISPLAY REPLACEMENT Remove Display by removing the screws shown in the picture AFTER SERVICING 1. Reconnect drain line 2. Return bypass or inlet valve to normal in service position. Water Pressure will automatically build in the conditioner 3. Check for leaks at all sealed areas. Check Drain seal with the control in the backwash position 4.
  • Page 33 PARTS BREAKDOWN Control Valve - 10010060 Upper Cone -18280 Distributor Bypass - 60095101 Model Mineral Tank Tank # Distributor# Valve # Media Bed # Brine Tank Size Softener Upflow (Single Tank) 8 x 44 25020051 50010019 95600 30020006 9 x 48 25020052 50010006 95601...

  • Page 34: Parts Breakdown

    PARTS BREAKDOWN Parts Box 60010006 60090010 Bypass Tool 2 X 3/4” Elbow 92360 Adapter) Grease Packet 60090003 2X 1” Straight Adapter 60010052 Transformer 60010026 O Rings Attached 18280 Upper Basket Brine Tank Assembly (Round Brine Tank Shown)) Brine Tank Brine Tank (Round or Tubing Square)
  • Page 35 PARTS BREAKDOWN Power head parts list Part # Description 60010331 Power Cable Clip 60010330 Meter Cable Clip 60010124 Power Cable 60010240 Display-PCB cable 60010267 Meter Cable, Grey 80080164 485HE Face Label 60095662 Bnt485 Display Plate(White) 60010309 Bnt485 Housing(White) 60021979 Bnt85HE Display (After Aug.15, 2019) 92393 Bnt85 Motor 60095658...
  • Page 36 Valve Body Parts List PARTS BREAKDOWN Part # Description 60010075 Screw-M5x12(Hexagon) 60010076 Screw-M5x16(Hexagon With Washer) 60010645 End Plug Retainer Upfl ow Piston 60095056 BNT85HE Rod Assembly 60010647 Piston Pin BNT85HE Quad Ring Plug Cover Downfl ow Piston Quad Ring 60010344 Valve Body Parts List Assembly BNT85HE End Plug...
  • Page 37 PARTS BREAKDOWN Bypass Parts List Part # Description 60010267 Grey Meter Cable cc 60010006 Bypass Tool 063 Bypass Body 60010026 O-ring on Inlet and Outlet 60010019 Straight 1" NPT Inlet and Outlet 60010023 Elbow 3/4" NPT Inlet and Outlet 60010025 Secure Clip Inlet and Outlet 60010740 Direction Indication Label...
  • Page 38 PARTS BREAKDOWN Cabinet Parts List Part # Description Part # Description Screw 2.9×6.5 55010023 0435 Brine Valve Assembly 302171 Drain Line Clamp 55010010 0435 Brine Well 60095097-1 Canature Bypass Valve C/W Meter 55020002 4" Brine Well Cap 10010061 Control Valve Assembly(CS5) Plastic Screw M8×20 18280 Top Cone...
  • Page 39 SYSTEM DIMENSIONS Twin Tank Model 0844 49.98” 8” 0948 53.98” 9” 1054 59.98” 10” 1252 57.98” 12” 1354 59.98” 13” 1465 70.98” 14” 100C 43.31” 43.31” 16.54” 16.54” Cabinet Model...
  • Page 40 BRINE TANK DIMENSIONS Tank Dimensions Liquid Volume Salt Capacity (inches) Model US Gal Liters L x W x H Brine Tanks BTR-100 29.5 111.5 18.1 x 34.7 270.0 122.2 BTR-145 42.3 159.7 20.3 x 37.4 385.0 174.2 BTR-200 53.0 200.3 23.0 x 40.5 700.0 316.7...
  • Page 41 LEVEL 2 PROGRAMMING (OPTIONAL SETTINGS): NOTE CAUTION: DO NOT CHANGE LEVEL 2 SETTINGS WITHOUT CONSULTING Under normal use there A CANATURE WATERGROUP TECHNICIAN (1-877-288-9888). Wrongly is no need to change the settings under level 2 changing the settings can result in malfunction of the unit. programming.
  • Page 42 MASTER PROGRAMMING VALVE MODE BRINE Softener UF 90 Minutes Press Up and Down Button for 5 seconds Press SET/Regen Key Press SET/Regen Key Press MANUAL REGEN Button and and change value using Up and Down Buttons UNIT SIZE RINSE Key Pad Setting 1.00 CF 7 Minutes SETTINGS This function is to enter the basic set up information required at the...
  • Page 43 MASTER PROGRAMMING 85HE UPFLOW SOFTENER -Programming MASTER SETTINGS PRESS & HOLD UNIT SIZE HE-75C HE-100C HE-75 HE-100 HE-125 HE-150 HE-200 HE-250 HE-300 VALVE TYPE UPFLOW UPFLOW UPFLOW UPFLOW UPFLOW UPFLOW UPFLOW UPFLOW UPFLOW SOFTWARE VER. Default Default Default Default Default Default Default Default...
  • Page 44 IMPORTANT WARRANTY AND MAINTENANCE INFORMATION Please have the information below filled out and available when calling in for parts or warranty: Model number: Serial number: Valve Serial number: Date installed: Additional notes: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ Toll Free: 1-877-288-9888 •...

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