NOVO 485HE Service Manual

NOVO 485HE Service Manual

Upflow & downflow softener
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485HE
Upflow & Downflow Softener Manual
1. Avoid pinched o-rings during installation by applying IAPMO certified lubricant to all seals (provided with install kit).
2. This system is not intended for treating water that is microbiologically unsafe or of unknown quality without
adequate disinfection before or after the system.
U.S.A.
9760 Mayflower Park Drive,
4645 McDowell Rd. W
Suite 110
Suite 106
Carmel, IN 46032
Phoenix, AZ 85035
Canada
56 Lightcap Rd.
855 Park St.
Pottstown, PA 19464
Unit 1
Regina, SK S4N 6M1
490 Pinebush Rd.
Unit 1
Cambridge, ON N1T 0A5

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Francis Loo
June 27, 2025

My NOVO 485HE-150 has a 0110 Hall Err with beeping alarms. The clear plastic tube to the drainage pipe has water gushing sounds. What is the problem?

Summary of Contents for NOVO 485HE

  • Page 1 485HE Upflow & Downflow Softener Manual 1. Avoid pinched o-rings during installation by applying IAPMO certified lubricant to all seals (provided with install kit). 2. This system is not intended for treating water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.
  • Page 3: Table Of Contents

    TROUBLE SHOOTING GUIDE EFFICIENCY STATEMENT AUTOMATIC RESIN CLEANER SOLUTION FEEDER INSTALLATION INSTRUCTIONS (OPTIONAL) PROBLEM WATER INJECTOR KIT REPLACEMENT/SERVICE TIMER REMOVAL INSPECTION AND REPLACEMENT OF PISTON ASSEMBLY AND SEAL AND SPACER KIT REPLACING THE BYPASS AND METER CABLE REPLACE METER ASSEMBLY REPLACE MOTOR CLEAN INJECTOR ASSEMBLY REPLACE DRAIN LINE FLOW CONTROL...
  • Page 4: Trouble Shooting Guide

    TROUBLE SHOOTING GUIDE Problem Possible Solutions LEVEL 1 -- SEE HOME OWNERS MANUAL ** IMPORTANT ** before attempting any trouble shooting be sure to test the water or have the water tested. Recommended for the home owner The tests should include the raw water, the hot treated water, and the cold treated water. Bypass is closed bypassing raw water past the unit - Return bypass valve to the open position to service the home - See ‘Manual Water Bypass’...
  • Page 5: Efficiency Statement

    TROUBLE SHOOTING GUIDE Problem Possible Solutions LEVEL 2 – recommended for qualified service technician only Injectors or injector screen plugged. Clean and or replace injectors and screen - See Replacement/ Service Section Drain line flow control plugged or drain line restricted - See Replacement/Service Section Not drawing brine solution Safety float assembly seating prematurely –...
  • Page 6: Automatic Resin Cleaner Solution Feeder Installation Instructions (Optional)

    AUTOMATIC RESIN CLEANER SOLUTION FEEDER INSTALLATION INSTRUCTIONS (OPTIONAL) Resin Cleaner An approved resin cleaner MUST be used on a regular basis if your water supply contains iron. The amount of resin cleaner and frequency of use is determined by the quantity of iron in your water (consult your local representative or follow the directions on the resin cleaner package).
  • Page 7: Problem Water Injector Kit

    PROBLEM WATER INJECTOR KIT IMPORTANT!: If the water source this water softener is being applied on is not municipal water and contains up to 1.5 mg/l/ppm of ferrous (Clear Water) iron and/or up to .75 mg/l/ppm of manganese, the enclosed Problem Water Injector Kit #60010382 needs to be installed into the control valve following these instructions. You will need to make 3 programing changes.
  • Page 8: Replacement/Service

    REPLACEMENT/SERVICE THE FOLLOWING ‘REPLACEMENT / SERVICE SECTION’ , PAGES 8 TO 12 CONTAIN CONTENT THAT SHOULD ONLY BE USED BY A QUALIFIED SERVICE TECHNICIAN: TIMER REMOVAL 1. Remove screw & washer from piston rod link 2. Remove 2 bolts securing powerhead to body 3.
  • Page 9: Replacing The Bypass And Meter Cable

    REPLACING THE BYPASS AND METER CABLE If valve is manufactured before March 20th, 2018, and customer wishes to replace or service impeller on bypass. Customer can order item #60010238. If customer wishes to replace to new design, then follow the steps below. Grey Meter Cable 60010267 Bypass comes with Meter...
  • Page 10: Replace Meter Assembly

    METER ASSEMBLY REPLACMENT Meter Cable 1. Disconnect the meter cable from the meter. 2. Disconnect the valve from bypass by removing clips 3. Remove the coupling adapter from the bypass MOTOR REPLACMENT Motor Motor #92393 Screws 1. Remove the powerhead cover and disconnect the LCD cable from the circuit board 2.
  • Page 11: Clean Injector Assembly

    CLEAN INJECTOR ASSEMBLY Prominence Groove Plug Injectors PLEASE NOTE: Make sure the two prominences on the injector are aligned to the grooves on the valve body. 1. Remove four screws of the injector cap. 2. Pull the Injector Cap Out 3.
  • Page 12: Replacing Pcbs

    PCB REPLACMENT Remove PCBs by removing the screws shown in the picture DISPLAY REPLACEMENT Remove Display by removing the screws shown in the picture AFTER SERVICING 1. Reconnect drain line NOTE 2. Return bypass or inlet valve to normal in service position. Water pressure will automatically build in the conditioner.
  • Page 13: Parts Breakdown

    PARTS BREAKDOWN Control Valve - 10010060 Upper Cone -18280 Distributor Bypass - 60095101 Model Mineral Tank Tank # Distributor# Valve # Media Bed # Brine Tank Size Softener Upflow (Single Tank) 8 x 44 25020051 50010019 95600 30020006 9 x 48 25020052 50010006 95601...
  • Page 14: Parts Box & Brine Tank Assembly

    PARTS BREAKDOWN Parts Box 60010006 60090010 Bypass Tool 2 X 3/4” Elbow 92360 Adapter) Grease Packet 60090003 2X 1” Straight Adapter 60010052 Transformer 60010026 O Rings Attached 18280 Upper Basket Brine Tank Assembly (Round Brine Tank Shown)) Brine Tank Brine Tank (Round or Tubing Square)
  • Page 15: Parts

    Meter Cable Clip 60010124 Power Cable 60010240 Display-PCB cable Brine Gear Main Gear Drive Gear 60010115 Meter Cable 80080164 485HE Face Label Main Gear Brine Gear 60095662 Bnt485 Display Plate(White) Indent Notch 60010309 Bnt485 Housing(White) 60010180 Bnt85HE Display (Before Aug.15, 2019) 60021979 Bnt85HE Display (After Aug.15, 2019)
  • Page 16: Valve Body

    PARTS BREAKDOWN Valve Body Parts List Part # Description 60010075 Screw-M5x12(Hexagon) A01 A02 60010076 Screw-M5x16(Hexagon With Washer) 60010645 End Plug Retainer Upflow Piston 60095056 BNT85HE Rod Assembly 60010647 Piston Pin BNT85HE Quad Ring Plug Cover Downflow Piston Quad Ring 60010344 Assembly A10* BNT85HE End Plug...
  • Page 17: Bypass

    PARTS BREAKDOWN Bypass Parts List Part # Part # Description (Water Group) (Canature) 60010025 21709003N Secure Clip Inlet and Oulet 60010023 21319036N Elbow 3/4” NPT Inlet and Oulet 60010019 21319011N Straight 1” NPT Inlet and Oulet 60010026 26010143 O-ring on Inlet and Outlet 92846 05056155N Plug Clip...
  • Page 18: Cabinet

    100C PARTS BREAKDOWN 43.31” 43.31” 0844 49.98” 8” 16.54” 16.54” 0948 53.98” 9” 1054 59.98” 10” 1252 57.98” 12” 1354 59.98” 13” 1465 70.98” 14” Cabinet Parts List Part # Description Part # Description Screw 2.9×6.5 55010023 0435 Brine Valve Assembly 302171 Drain Line Clamp 55010010...
  • Page 19: Level 2 Programming (Optional Settings)

    LEVEL 2 PROGRAMMING (OPTIONAL SETTINGS): NOTE CAUTION: DO NOT CHANGE LEVEL 2 SETTINGS WITHOUT CONSULTING A Under normal use there CANATURE WATERGROUP TECHNICIAN (1-877-288-9888). Incorrectly is no need to change the settings under level 2 changing the settings can result in malfunction of the unit. programming.
  • Page 20: Master Programming

    MASTER PROGRAMMING VALVE MODE BRINE Softener UF 90 Minutes Press Up and Down Buttons together for 5 seconds Press SET/Regen Key Press SET/Regen Key Press MANUAL REGEN Button and and change value using Up and Down Buttons UNIT SIZE RINSE Key Pad Setting 1.00 CF 7 Minutes...
  • Page 21 MASTER PROGRAMMING 85HE UPFLOW SOFTENER -Programming MASTER SETTINGS PRESS & HOLD UNIT SIZE HE-75C HE-100C HE-75 HE-100 HE-125 HE-150 HE-200 HE-250 HE-300 VALVE TYPE UPFLOW UPFLOW UPFLOW UPFLOW UPFLOW UPFLOW UPFLOW UPFLOW UPFLOW SOFTWARE VER. Default Default Default Default Default Default Default Default...
  • Page 24 Toll Free: 1-877-288-9888 www.canaturewg.com 80155119 07/01/20...

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