Dell S2422HZ User Manual page 75

Problem What you
experience
Not charging Not charging
when using
USB-C
connection
to computer,
laptop, and so
on
Intermittent Intermittent
charging when charging
using USB-C
connection to
computer,
laptop, and so
on
Video recording Video recording
not working App not working
with Windows 7
No sound heard No sound
from recorded can be heard
video from recorded
video with 11th
Generation Tiger
Lake processor
When you press When you press
Volume down Volume down
or Volume up, or Volume up,
OSD volume OSD volume
bar response bar response
is lagging or is lagging or
delayed. delayed with
monitor having
11th Generation
Tiger Lake
processor
Possible solutions
• Verify if the device can support one of 5 V/9
V/15 V/20 V charging profiles.
• Verify if the computer requires more than 65 W
power adapter.
• If the computer requires more than 65 W power
adaptor, it may not charge with the USB-C
connection.
• Ensure that you use only Dell approved adapter
or the adapter that comes with the product.
• Ensure that the USB-C cable is not damaged.
• Check if the maximum power consumption of
device is over 65 W.
• Ensure that you use only Dell approved adapter
or the adapter that comes with the product.
• Ensure that the USB-C cable is not damaged.
• Windows 7 is not supported.
• Switch to Windows 10.
Disable Intel Smart Sound Technology for USB
Audio driver in the Device Manager and restart
the computer.
Disable Intel Smart Sound Technology for USB
Audio driver in the Device Manager and restart
the computer.
Troubleshooting | 75