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Appendix
Troubleshooting
Refer to the following chart if the air purifier operates abnormally. This may
save time and unnecessary expenses.
Problem
Product is not
working
Abnormal
noise
There is a
strange odor
The
Comprehensive
Air-quality
indicator
always is
fixed on red.
(Something is
wrong with the
Comprehensive
Air-quality
indicator)
§ Check if the power is on and try to turn on the air purifier
again.
§ Check if the power plug is connected properly and turn on
the air purifier again.
If the product still don't work, try connecting the power
plug to other power outlets.
§ You may hear abnormal noise if moving the running
product, please power off before moving.
§ You may hear sensor running sound while operating the
air purifier, it is a normal phenomenon, you can use it
reassurance.
§ Check the Pre filter and clean it if it's dirty.
§ If the 2-in-1 filter is saturated with strange odor, please
replace a new 2-in-1 filter. User needs to undertake filter
replacement cost produced during the period of free
maintenance.
§ Check the sensors for any foreign substances and clean
them if necessary.
§ In winter season if you operate the product immediately
after product was delivered, dew may form on the
sensor due to temperature difference (between outdoor
and indoor). In this case, the comprehensive Air-quality
indicator may turned red. In this case, indicator will
become normal after 1~2 hours of operation.
§ If you cook or if outside air gets indoor and affects
changes in odor, gas sensor may detect odor and the
Comprehensive Airquality indicator may become red.
Ventilate the room for 1 ~ 2 hours.
§ Disconnect the power plug and connect it back on after a
minute and operate the product. (Reset the sensors)
§ If you have followed all the solution indicated in this
section and the Comprehensive Air-quality indicator is still
red, there might be a problem with sensor or wires. Please
contact the service center.
Solution
21
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