Others; Troubleshooting - Samsung AX60M5051WS/NA Manual

Appendix

Troubleshooting

Refer to the following chart if the air purifier operates abnormally. This may
save time and unnecessary expenses.
Problem
Product is not
working
Abnormal noise
There is a strange
odor
The Comprehensive
Air-quality indicator
always is fixed on
red. (Something
is wrong with the
Comprehensive Air-
quality indicator)
§ Check if the power is on and try to turn on the air
purifier again.
§ Check if the power plug is connected properly and
turn on the air purifier again.
If the product still don't work, try connecting the
power plug to other power outlets.
§ You may hear abnormal noise if moving the running
product, please power off before moving.
§ You may hear PM2.5 sensor running sound while
operating the air purifier, it is a normal phenomenon,
you can use it reassurance.
§ Check the Pre filter and clean it if it's dirty.
§ If the 2-in-1 filter is saturated with strange odor,
please replace a new 2-in-1 filter. User needs to
undertake filter replacement cost produced during
the period of free maintenance.
§ Check the sensors for any foreign substances and
clean them if necessary.
§ In winter season if you operate the product
immediately after product was delivered, dew may
form on the sensor due to temperature difference
(between outdoor and indoor). In this case, your
product may temporarily display 999 ㎍ /m
the particulate matter level indicator and also
Comprehensive Air-quality indicator may turned red.
In this case, indicator will become normal after 1~2
hours of operation.
§ If you cook or if outside air gets indoor and affects
changes in odor, gas sensor may detect odor and the
Comprehensive Airquality indicator may become red.
Ventilate the room for 1 ~ 2 hours.
§ Disconnect the power plug and connect it back on
after a minute and operate the product. (Reset the
sensors)
§ If you have followed all the solution indicated in this
section and the Comprehensive Air-quality indicator
is still red, there might be a problem with sensor or
wires. Please contact the service center.
Solution
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on
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