Returning Product For Repair; Two Year Limited Warranty - Viking PA-250 Product Manual

IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT VIKING TECHNICAL SUPPORT: 715-386-8666
Our Technical Support Department is available for assistance Monday through Friday 8:00am to 5:00pm central time. Before you call, please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have the Product Manual in front of you.
3. It is best if you are on site.

RETURNING PRODUCT FOR REPAIR

The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at
715-386-8666 to obtain a Return Authorization (RA) number. The
customer MUST have a complete description of the problem, with all
pertinent information regarding the defect, such as options set,
conditions, symptoms, methods to duplicate problem, frequency of
failure, etc.
2. Packing: Return equipment in original box or in proper packing so
that damage will not occur while in transit. The original product boxes
are not designed for shipping - an overpack box is required to prevent
damage in transit. Static sensitive equipment such as a circuit board
should be in an anti-static bag, sandwiched between foam and
individually boxed. All equipment should be wrapped to avoid packing
material lodging in or sticking to the equipment. Include ALL parts of
the equipment. C.O.D. or freight collect shipments cannot be
accepted. Ship cartons prepaid to: VIKING ELECTRONICS
3. Return shipping address: Be sure to include your return shipping
address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the RA number on the
outside of each carton being returned.
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from
the date of purchase from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions,
return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department
at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any
damage caused by use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or
corrosive environments. This warranty does not cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND
DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY
OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR
USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE
OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF
THE PRODUCT, OR AT VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING
SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR
DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE
SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION
AND IS INTENDED TO BE ENFORCED AS SUCH.
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries
assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
DOD 500
Warranty
1531 INDUSTRIAL STREET
HUDSON, WI 54016

TWO YEAR LIMITED WARRANTY

Product Support: 715-386-8666
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box
(within 10 days of purchase):
1. Customer must contact Viking's Technical Support at 715-386-8666 to
determine possible causes for the problem. The customer MUST be
able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the
equipment is defective based on the customer's input and
troubleshooting, a Return Authorization (RA) number will be issued.
This number is valid for fourteen (14) calendar days from the date of
issue.
3. After obtaining the RA number, return the approved equipment to your
distributor. Please reference the RA number on the paperwork being
shipped back with the unit(s), and also the outside of the shipping
box. The original product boxes are not designed for shipping - an
overpack box is required to prevent damage in transit. Once your
distributor receives the package, they will replace the product over the
counter at no charge. The distributor will then return the product to
Viking using the same RA number.
4. The distributor will NOT exchange this product without first
obtaining the RA number from you. If you haven't followed the
steps listed in 1, 2 and 3, be aware that you will have to pay a
restocking charge.
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