Troubleshooting - Bestway Lay-Z-Spa 54138 Manual

TROUBLESHOOTING

experience any problems whatsoever, do not hesitate to contact Bestway or your authorized dealer.
Here are some helpful tips to help you to diagnose and rectify some common sources of trouble.
Problems
Pump does not operate
Pump does not heat properly
Lay-Z-Massage System
does not work
Pump adapters are not level with
the spa adapters
Spa pool leakage
Water is not clean
PRCD test failed
HydroJet System does not work
Control panel not working
What kind of chemicals should be
used for water maintenance?
Water leaks from the adapters
between the pump and spa
S-S-004815/21x28.5cm/54138AU, 54144AU 澳规SPA说明书/JS-YF-2016-B-06737/英
Bestway strives to provide the most trouble-free spas on the market. If you
Probable Causes
- Power failure
- Power circuits broken
- Temperature set too low
- Dirty filter cartridge
- The thermal cut-out cuts off
- The heating element has failed
- Air Pump is overheating
- The Lay-Z-Spa Massage
stops automatically
- Air pump is broken
- One characteristic of PVC is that it
changes shape, which is normal
- Spa is torn or punctured
- Air valve is loose
- Insufficient filtering time
- Dirty Filter Cartridge
- Improper water maintenance
- Sanitary system is not
working
- The titanium plate was coated
- Not enough sanitizing time
There is a defect in your spa
- Water pump is overheating
- Water pump is broken
- The control panel has an
auto-lock, which is activated after 5
minutes of inactivity. The LED
display has one icon: If the
lock icon is highlighted, the control
panel is locked
- Control panel is not activated
Please consult your local chemical supplier for information about chemical maintenance.
Pay close attention to the chemical manufacturer's instructions.
Insert the three stopper caps on to the spa's ports to prevent water from escaping and disconnect the pump.
Check and make sure the seals are placed correctly inside the pump adapters. If the seals are missing
or not installed correctly, please contact your local Bestway Aftersales Service Center for instructions. If the
seals are correctly in place, reconnect the pump to the spa and hand-tighten the adapters.
Solutions
- Check power source
- Contact your local Bestway Aftersales Service
Center for instructions
- Set the heating system to a higher temperature
(refer to Pump Operation section)
- Clean/replace the Filter Cartridge
(refer to Filter Cartridge Cleaning and Replacement section)
- Press the Reset button on the pump
(refer to Pump Operation section)
- Contact your local Bestway Aftersales Service Center for instructions
- Unplug the pump and wait two hours until the pump has cooled. Insert
the plug and press the Lay-Z-Massage system button
- Press the Lay-Z-Massage system button to reactivate
- Contact your local Bestway Aftersales Service Center for instructions
- Elevate the pump with wood or another type of insulated material to
bring the pump's adapters level with the spa's adapters
- Use provided repair patch
- Using soapy water, cover the air-valve to check if air is leaking, if so, use
the provided wrench to fasten the air-valve following these steps:
1. Deflate the SPA.
2. With one hand, hold the backside of the air valve from the inner side of
the spa wall and turn the wrench clockwise.
- Increase filtration time
- Clean/replace the Filter Cartridge (refer to Filter Cartridge
Cleaning and Replacement section)
- Refer to the chemical manufacturer's instructions
- Check the power supply or contact your local Bestway Aftersales Service
Center for instructions
- Clean the titanium plate (refer to Salt Chlorinator System
Maintenance section)
Contact your local Bestway Aftersales Service Center and return the SPA
- Unplug the pump and wait for two hours until the pump
has cooled. Plug in and try again
- Contact your local Bestway Aftersales Service Center for instructions
- To unlock the control panel, press the
If the control panel will not unlock, restart the pump – unplug and plug
in the pump.
- Press the on/off button for 2 seconds
If the problem persists, please contact your local Bestway Aftersales
Service Center for instructions.
14
button for 3 seconds
S-S-004815