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Ricoh GR-C4 Technical Bulletin

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Model: GR-C4
Subject
:
The print job of the previous user is printed
From:
Overseas info.Sect., OPQuality Management Dept.
Classification:
SYMPTOM
The job of the user who was previously logged in is printed when printing under the
following conditions.
Affected firmware/models:
-
Gr-C4 printer firmware ver. 1.01
Affected solution:
-
Enhanced Locked Print NX v2.5.000 or later (except v2.5.202).
Occurrence conditions:
- Location free environment
- It takes over 15 seconds (but less than the app. default time-out limit of 60 seconds) for
the print data to be received by the device once the device's print button is pressed.
- Print job originates from above solution
CAUSE
Printer firmware bug (included in package version 1.00).
SOLUTION
Enhanced Locked Print:
Update Enhanced Locked print v2 to v2.5.202.
GR-C4:
Update the package firmware to ver 1.01 or newer.
Model
GR-C4
*Printer [GRIC4e_printer] D0C95474 Ver. 1.02 must be installed.
T
echnical
Troubleshooting
Mechanical
Paper path
Product Safety
Firmware Type
Package (ALL)
B
ulletin
Date: 9-Dec-19
Prepared by: K. Yamamoto
Part information
Electrical
Transmit/receive
Other (
)
Version
1.01
PAGE: 1/1
No.: RD0CA001
Action required
Service manual revision
Retrofit information
Tier 2
P/N
D0C95492A

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Summary of Contents for Ricoh GR-C4

  • Page 1 SYMPTOM The job of the user who was previously logged in is printed when printing under the following conditions. Affected firmware/models: Gr-C4 printer firmware ver. 1.01 Affected solution: Enhanced Locked Print NX v2.5.000 or later (except v2.5.202). Occurrence conditions: - Location free environment - It takes over 15 seconds (but less than the app.
  • Page 2 PAGE: 1/1 Model: GR-C4 Date: 20-Dec-19 No.: RD0CA002 Subject: Prepared by: Tatsuya Suzuki Manual Correction: Troubleshooting: Auto Color Select Sensitivity From: 1st Tech Service Sec. Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 3 PAGE: 1/1 Model: GR-C4 Date: 20-Dec-19 No.: RD0CA003 Subject: Prepared by: Tatsuya Suzuki Manual Correction: The PCDU(K) for IM C300/IM C400 is same From: 1st Tech Service Sec. Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical...
  • Page 4 PAGE: 1/1 Model: GR-C4 Date: 20-Dec-19 No.: RD0CA004 Subject: Prepared by: Tatsuya Suzuki Manual Correction: Replacement of PCDU From: 1st Tech Service Sec. Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 5 PAGE: 1/1 Model: GR-C4 Date: 10-Jan-19 No.: RD0CA005 Subject: Prepared by: Tatsuya Suzuki Manual Correction: Specification of Copy speed From: 1st Tech Service Sec. Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 6 PAGE: 1/8 Model: GR-C4 Date: 3-Sep-20 No.: RD0CA006 Subject: FSM correction: Device Server Option Type M37 Prepared by: Shunsuke Kuramoto From: OC Technical Support Sect., Service Strategy Dept Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 7 PAGE: 2/8 Model: GR-C4 Date: 3-Sep-20 No.: RD0CA006 Installation Procedure • Turn OFF the main power and unplug the power cord from the wall socket. If the main power is not turned OFF before installing, an electric shock or malfunction might occur.
  • Page 8 PAGE: 3/8 Model: GR-C4 Date: 3-Sep-20 No.: RD0CA006 1.2 inch) [A] from the each end of the cable. Only for installing this option in North America, bind both cores with cable ties [A] as shown below. Insert the Ethernet cable [A] into the Ethernet port on this option.
  • Page 9 PAGE: 4/8 Model: GR-C4 Date: 3-Sep-20 No.: RD0CA006 Make sure that the machine recognizes this option correctly by doing one of the following: Confirm that “Optional Network” is displayed in the setting on the operation panel at the location shown below.

  • Page 10: Ip Address Setting

    PAGE: 5/8 Model: GR-C4 Date: 3-Sep-20 No.: RD0CA006 • When installing the Device Server Option Type M37, the installation status is not shown on the Configuration Page. • The customer should keep the removed slot cover. What Do the LED Indications Mean? When this option is properly installed and recognized by the main machine, the LED indicators light up under the following conditions.
  • Page 11 PAGE: 6/8 Model: GR-C4 Date: 3-Sep-20 No.: RD0CA006 • Changing the IP address from the operation panel of the main machine. Press [System Settings] in [Settings] on the operation panel. Press [Optional Networks] in [Network/Interface]. Set the IP address, Subnet mask and Default Gateway which the customer specified.
  • Page 12 PAGE: 7/8 Model: GR-C4 Date: 3-Sep-20 No.: RD0CA006 Set the IP address of this option in the printer driver which you use. The following procedure for setting the IP Address has been added. • Changing the IP address from Web Image Monitor.
  • Page 13 PAGE: 8/8 Model: GR-C4 Date: 3-Sep-20 No.: RD0CA006...
  • Page 14 PAGE: 1/3 Reissued:21-Oct-20 Model: Gr-C4 Date: 7-Oct-20 No.: RD0CA007b Subject: Do not install package firmware v3.50 Prepared by: K. Yamamoto From: Overseas Field info Sect., OP Prod Quality Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 15 PAGE: 2/3 Reissued:21-Oct-20 Model: Gr-C4 Date: 7-Oct-20 No.: RD0CA007b Problem Overview 1 Symtom File transmission fails. The subsequent sending will also fail. Affected system configuration: Models: Gr-C4(D0C8/D0C9/D0CA/D0CB) Solution Product: Stream line NX or Global scan (Serverless) Occurence Rate 2.7% ＃These are reported with Global scan in Japanese market since Apr.
  • Page 16 PAGE: 3/3 Reissued:21-Oct-20 Model: Gr-C4 Date: 7-Oct-20 No.: RD0CA007b Problem Overview 2 Symtoms Communication failure such as cannot receive a fax. (Symptom is vary as it depends on the combination of setting). Affected Models: Gr-C4 Occurence The Job log collection settings have been changed from “Inactive”...