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Brother FAX 355MC Owner's Manual

Brother fax machine owner's manual
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  • Page 1 FAX 355MC FAX 375MC ®...
  • Page 2 *The serial number is on the back of the unit. Retain this Owner’s Manual with your sales receipt as a permanent record of your purchase, in the event of a theft, fire or warranty service. FAX 355MC is Available in CANADA Only ©1996–1999 Brother Industries, Ltd.
  • Page 3: Brother Numbers

    Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.
  • Page 4: Ordering Accessories And Supplies

    Ordering Accessories and Supplies For best quality results use only genuine Brother accessories, available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of Brother accessories and supplies available for purchase.
  • Page 6 Call our Customer Service Hotline at 1-800- 284-4329, or if you suspect a defect in materials or workmanship in this Product, you can report it to a Brother Authorized Service Center. During the Warranty Period, supply Brother’s representative with a copy...
  • Page 7: Limited Warranty

    HEREBY DISCLAIMED. A LIMITED WARRANTY (For USA Only) This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and The Brother only statement of Brother’s obligations to you. It replaces all other agreements and under-standings that you may have with Brother or its representatives.
  • Page 8 Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of...
  • Page 9 Year 2000 Compliant Brother is addressing the Year 2000 related issues for all Brother fax machines and multi-function centers. Our focus is to ensure that our bundled third party software will continue to properly process date/time data after January 1, 2000.
  • Page 10: Table Of Contents

    Test Sheet Procedures (for USA only) About Fax Machines Fax Tones and Handshake ... 2 ECM (Error Correction Mode) ... 3 Control Panel Overview FAX 355MC and FAX 375MC ... 4 Set Up and Connections Caution Packing List Choosing a Location Assembly Load the recording paper ...
  • Page 11 On-Screen User-Friendly Programming Programming Function Mode ... 17 Alternating Displays ... 18 Function Selection Table ... 19 Initial Setup Getting Started Setting Dialing Mode (Tone/Pulse) ... 23 Setting Date and Time... 23 Setting Station ID... 24 Entering Text ... 25 Inserting Spaces ...
  • Page 12 T A B L E O F C O N T E N T S Contrast ... 40 Manual Transmission ... 41 Automatic Transmission ... 41 Manual and Automatic Fax Redial ... 41 Advanced Sending Operations Overseas Mode ... 42 Quick Scan Fax Transmission ...
  • Page 13 Backup Printing Option ... 61 Erasing Messages ... 61 To erase voice messages individually ... 62 To erase messages all at once ... 62 Setting Maximum Time for Incoming Messages ... 62 Setting Toll Saver ... 63 ICM Recording Monitor ... 63 Recording a Memo...
  • Page 14 Troubleshooting Troubleshooting and Maintenance Fax-Back System ... 87 Brother on the World Wide Web ... 87 Brother Bulletin Board... 87 Error Messages ... 88 Recording Paper Jam ... 91 If You Are Having Difficulty with Your Fax Machine ... 92...
  • Page 15: Introduction Using This Manual

    Introduction Using This Manual Thank you for purchasing a Brother fax machine. This fax machine has been designed to be simple to use, with LCD screen prompts to guide you through functions. However, you can use your fax machine to its fullest potential by taking a few minutes to read this manual.
  • Page 16: Test Sheet Procedures (For Usa Only)

    Test Sheet Procedures (for USA only) After programming your Station ID, please fill out the TEST SHEET Setting included with your fax machine and fax it to Brother’s Automated Fax Station ID Response System as your first transmission. This will verify that your p.
  • Page 17: Ecm (Error Correction Mode)

    TAD to your fax machine. ECM (Error Correction Mode) The Error Correction Mode (ECM) is a way for the fax machine to check the integrity of a fax transmission while it is in progress. ECM transmissions are possible only between machines that both have the ECM feature.
  • Page 18: Control Panel Overview

    C H A P T E R O N E Control Panel Overview FAX 355MC and FAX 375MC Volume Hold/Caller ID Redial / Pause Speed Dial Speaker Phone Hold/Caller ID Lets you put calls on hold. Also, lets you view or print the Caller ID list.
  • Page 19: Set Up And

    Set Up and Connections Caution Never install telephone wiring during a lightning storm. We recommend that this product be used with a surge protection device to protect the product against lightning storms. Never install a telephone jack in a wet location unless the jack is specifically designed for a wet location.
  • Page 20: Packing List

    Handset Curled Cord Owner’s Manual NOTICE: If an item is missing, call Brother Customer Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal). See Ordering Accessories and Supplies on page ii for the correct item numbers.
  • Page 21: Choosing A Location

    Choosing a Location Place your fax machine on a flat, stable surface, such as a desk. Select a place that is free of vibration and shocks. Locate the fax machine near a telephone jack and a standard, grounded power outlet.
  • Page 22 C H A P T E R T W O Unwrap the new recording paper roll and insert it into the paper bin, with the paper feeding from the bottom of the roll. Raise the paper enough to pass it over the of the machine.
  • Page 23: About Brother Paper

    S E T U P A N D C O N N E C T I O N S About Brother Paper For the best print quality, use Brother Therma Plus Paper, Item Numbers 6890 (two 98’ rolls) or 6840 (four 98’ rolls). Therma Plus paper is thicker, like plain paper, and produces the best print quality.
  • Page 24: Connect The Power Cord

    Connect the telephone line Connect one end of the telephone line cord to the jack labeled LINE on the left side of the fax machine. Connect the other end to a modular wall jack. Attach the document support Attach the document support as shown in the illustration below.
  • Page 25: Special Line Considerations

    “rolled over” to the next available phone line in a preset order. Your fax machine can work in a roll over system as long as it is the last number in the sequence, so the call cannot roll away. Do not put the fax machine on any of the other numbers;...
  • Page 26: Installing Fax Machine, External Two-Line Tad, And Two-Line Telephone

    (Line 1, Line 2) and a third RJ14 jack (Lines 1 and 2). If your fax machine is on Line 1, plug the fax machine into L1 of the triplex adapter. If your fax machine is on Line 2, plug it into L2 of the triplex adapter.
  • Page 27: Multi-Line Connections (Pbx)

    Multi-Line Connections (PBX) Most offices use a central telephone system. While it is often relatively simple to connect the fax machine to a key system or a PBX (Private Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you.
  • Page 28: If You Are Installing The Fax Machine To Work With A Pbx

    TAD answers all calls. The fax machine “listens” for fax calling (CNG) tones. If it hears them, the fax machine takes over the call and receives the fax. If it doesn’t hear CNG tones, the fax machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.
  • Page 29: Connections

    Answer mode to MANUAL. Connections The external TAD must be plugged into the left side of the fax machine, into the jack labeled EXT. Your fax machine cannot work properly if you plug the TAD into a wall jack.
  • Page 30: Outgoing Message (Ogm)

    OGM to include it. Connecting an External Telephone Your fax machine is equipped with a handset that you can use as a regular phone. However, you can also connect a separate telephone (or telephone answering device) directly to your fax machine.
  • Page 31: On-Screen

    Since your fax programming is done on the LCD, we created step-by-step on-screen prompts to help you program your fax machine. All you need to do is follow the prompts as they guide you through the function menu selections and programming options and settings.
  • Page 32: Alternating Displays

    C H A P T E R T H R E E Alternating Displays When you see alternating displays, the LCD sometimes alternates between the currently selected option, and a help message giving brief instructions about how to proceed. The display you’ll probably see most often is shown below, showing you, when you place a document in the feeder, that you can dial a number and send a fax, or you can make a copy.
  • Page 33: Function Selection Table

    O N - S C R E E N P R O G R A M M I N G Function Selection Table If you have a basic understanding of how to program your fax machine, you can perform most of the programming settings without the Owner’s Manual.
  • Page 34 Allows you to change resolutions STANDARD page by page. Adjusts for sometimes difficult overseas transmissions Send documents later. Sets up your fax machine with a document to be retrieved by another fax machine. Description Factory Set Cancel a delayed fax or polling job.
  • Page 35 Set code for retrieving messages. 0. TEL SERVICE Function Description 1. DISTINCTIVE Use with phone company distinctive ringing service to register the ring pattern with fax machine. 2. CALLER ID Register your AREA CODE to (For USA only) dial from log. Factory Set Page 79–80...
  • Page 36 C H A P T E R T H R E E...
  • Page 37: Initial Setup Getting Started

    Function Press Setting Date and Time Your fax machine displays the date and time, and prints it on every fax you send. In the event of a power failure, the fax machine maintains date and time information for up to two hours. All other settings remain unaffected.
  • Page 38: Setting Station Id

    Enter the time in 24-hour format (for example, enter 15:25 for 3:25 PM) and press Press displays it whenever the fax machine is standing by. Setting Station ID You can store your name and fax number to be printed on all fax pages.
  • Page 39: Entering Text

    When you are setting certain functions, such as the Station ID, you may need to enter text into the fax machine. Most keys on the dial pad have three or four letters printed above them. The keys for 0, # and printed letters because they are used for special characters.
  • Page 40: Setting Up Your Area Code (For Usa Only)

    The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain, in a margin at the top or bottom of each transmitted page, or...
  • Page 41: Setting Beeper Volume

    Stop Setting the Handset Volume Before you begin to use the fax machine, you must decide if you need to set the handset volume to AMPLIFY:ON for a user who is hearing-impaired. The AMPLIFY volume level complies with FCC standards.
  • Page 42: Setting Volume Amplify

    Press Press Setting the Speaker Volume You can adjust the speaker volume when your fax machine is onhook (after you pressed Press you are choosing. Each key press changes the volume to the next setting. The new setting will remain until you change it again.
  • Page 43: Setting The Ring Volume

    I N I T I A L S E T U P Setting the Ring Volume You can adjust the ring volume when your fax machine is idle. You can select a ring volume level or press until the ring is off.
  • Page 44 C H A P T E R F O U R...
  • Page 45: Setup

    If you select this setting, you’ll need to set the Ring Delay and F/T Ring Time features (on the following pages). If you have extension phones on the same line as the fax machine, set the Ring Delay to 4. MSG CTR—The fax machine provides you with a built-in digital Message Center for fax and voice.
  • Page 46: To Select Or Change Your Answer Mode

    C H A P T E R F I V E Current Answer Mode Volume To select or change your Answer Mode Press Or, if Message Center Mode is ON, it overrides your Answer Mode Setting, so the display shows: Continue to press seconds, the screen returns to the date and time display, along with your new Answer Mode setting.
  • Page 47: Setting Ring Delay

    Ring Delay. You can let the fax machine pick up and detect if it’s a fax or voice call. If it’s a fax call, the machine prints the fax. If it’s a voice call, the machine signals you with a double ring for the length of time you selected in F/T Ring Time.
  • Page 48: Record Fax/Tel Outgoing Announcement (F/T Ogm)

    Selecting OFF means you’ll have to activate the fax machine yourself, by pressing machine. If you’ve set the feature to ON, but your fax machine doesn’t automatically connect a fax call when you lift an external or extension phone handset, press the Fax Receive code...
  • Page 49: Advanced Receiving Operations

    If you answer a fax call on an extension phone or on an external phone in Easy Receive the EXT. jack, you can make your fax machine take over by using the Fax p. 34 Receive Code. When you press the Fax Receive Code machine starts to receive a fax.
  • Page 50: To Change Remote Codes

    All parties involved in polling need to set up their fax machines to accommodate polling. When someone polls your machine to receive a fax, they pay for the call; if you poll someone’s fax machine to receive a fax, you pay for the call.
  • Page 51: Setting Up Sequential Polling Receive

    One Touch, Speed Dial, a Group or the dial pad. Press Start ACCEPTED Your fax machine will poll each number or group member in turn for a document. DIALING Canceling a Scheduled Job You can cancel tasks you’ve scheduled, such as sequential Polling Recieve.
  • Page 52: Setting Multi-Function Link ® Mode (With Multi-Function Link ® Option)

    C H A P T E R F I V E Setting Multi-Function Link (With Multi-Function Link If you connect your fax machine to your PC, you can receive faxes into your Multi-Function PC. See the Multi-Function Link ® Link...
  • Page 53: Setup

    Setup Send Before You Begin Documents must be between 5.8 and 8.5 inches (148 and 216 mm) wide, and 5.9 and 23.7 inches (150 and 600 mm) long. Your fax machine can only scan an image 8.2 inches (208 mm) wide, regardless of how wide the paper is.
  • Page 54: Adf (Automatic Document Feeder)

    S. Fine (Super Fine)—good for small print or artwork; transmits slower than fine resolution. Photo—use when document has varying shades of gray; slowest transmission time. If the receiving fax machine does not have the resolution you select, the transmission will fall back to the next available resolution on receiving machine. Contrast If your document is very light or very dark, you might want to set the contrast accordingly.
  • Page 55: Manual Transmission

    If you’re sending a fax manually and the line is busy, press retry the number. If you’re sending a fax automatically and the line is busy, the fax machine will redial automatically up to three times at 5 minute intervals.
  • Page 56: Advanced Sending Operations

    Press Quick Scan Fax Transmission You can scan a fax into the fax machine’s memory to be sent as soon as the scan is complete. This way, you don’t have to wait for the entire fax to be transmitted before you retrieve your original.
  • Page 57: Delayed Fax

    MEMORY ENTER FAX NO. . The fax machine will wait until the time you have entered to . The screen displays how much memory is available. . The fax machine scans the document into memory, then...
  • Page 58: Next-Fax Reservation

    C H A P T E R S I X Next-Fax Reservation Even if your fax machine is receiving another fax, you can set your machine to send your fax next. This way, you don’t have to wait for it to finish sending or receiving the other fax.
  • Page 59: Setting Up Polling Transmit

    Setting Up Polling Transmit Polling Transmit is when you set up your fax machine to wait with a document so another fax machine can retrieve it. Place document to be retrieved in the feeder. Press Function POLLED TX:OFF? SELECT < - - > & SET...
  • Page 60: Interrupting Delayed Fax And Polling Transmit Jobs

    Interrupting Delayed Fax and Polling Transmit Jobs You can send a fax or make a copy now, even if you have the fax machine set to send a fax later, or if you have it set to be polled. However, you cannot use automatic redial or the function mode.
  • Page 61: Setup Auto Dial

    Setup Auto Dial Numbers Storing Numbers for Easy Dialing You can set up your fax machine to do three types of easy dialing: One Touch, Speed Dial, and Groups for Broadcasting of faxes. Storing One Touch Dial Numbers You can store ten fax/phone numbers that you can dial by pressing one key.
  • Page 62: Access Codes And Credit Card Numbers

    C H A P T E R S E V E N Use the dial pad to enter the name (up to 15 characters) and press You can use the chart on page 25 to help you enter letters—OR—Go to Step 5 to store the number without a name.
  • Page 63: Storing Speed Dial Numbers

    You can store "555" on One Touch key . If you press One Touch temporarily change a number, you can substitute part of the number with manual dialing using the dial pad. For example, to change the number to 555-7001 you could press One Touch the dialing pad.
  • Page 64: Changing One Touch And Speed Dial Numbers

    C H A P T E R S E V E N Changing One Touch and Speed Dial Numbers If you try to store a One Touch or Speed Dial number in a location where a number is already stored, the screen displays the current name stored there, then prompts you to either Press making a change.
  • Page 65: Setting Up Groups For Broadcasting

    Setting Up Groups for Broadcasting Groups allow you to send the same fax message to many fax numbers by Storing pressing only one One Touch key (Broadcasting). First, you’ll need to store One Touch Dial each fax number as a One Touch or Speed Dial number. Then, you can Numbers combine them into a Group.
  • Page 66 C H A P T E R S E V E N...
  • Page 67: Telephone Operation

    Operation Dialing Options You can use your fax machine to make voice telephone calls, by dialing manually, or by using Tel-index, One Touch or Speed Dial memory. You can use the handset, or you can use the Speaker Phone to make and receive calls.
  • Page 68: One Touch Dialing

    Hold Press You can put down the handset without disconnecting the call. Pick up the fax machine handset—OR—Press the call from Hold. Picking up an extension handset will not release the call from Hold. Pause Press 3.5 second delay.
  • Page 69: Tone/Pulse

    Lift the handset. Press When you hang up, the fax machine returns to pulse dialing service. Searching Telephone Index You can search for names you have stored in One Touch and Speed Dial Storing One memories.
  • Page 70 C H A P T E R E I G H T...
  • Page 71: Flexible Memory Settings (Message Storage)

    Message Center Message Center Mode Message Center Mode allows you to store incoming fax and voice messages in a flexible memory. The memory stores 15 minutes of voice messages, or up to 20 pages of fax memory. Any voice or fax message can be retrieved remotely.
  • Page 72: Setting Up Message Center

    C H A P T E R N I N E 4. FAX:OFF VOICE:ON 5. FAX:OFF VOICE:EXT 6. FAX:OFF VOICE:OFF Setting Up Message Center You must set up Message Center in the following order: See below Turn Message Storage ON. See p.
  • Page 73: Recording Message Center Outgoing Message

    Step 2: Recording Message Center Outgoing Message Recording the Message Center Outgoing Message (MSG CTR OGM) is the second step you need to follow before you can turn on the Message Center. Make sure your OGM is less than 20 seconds long. Press Function Press...
  • Page 74: Activating Message Center Mode

    If Caller ID information was received, the fax machine beeps during the message and displays the Caller ID information for one second. During playback, the screen displays the time and date the message was recorded.
  • Page 75: Printing A Fax Message

    Stop Erasing Messages If you choose to erase all fax messages, the fax machine will print any previously unprinted fax messages before erasing them from memory. Fax messages cannot be erased individually. You can erase voice messages and memos individually, or all at once.
  • Page 76: To Erase Voice Messages Individually

    Press Setting Maximum Time for Incoming Messages Your fax machine comes set to receive voice messages up to 30 seconds long. You can change this setting to any length from 20 seconds to 60 seconds, in 5-second increments. This setting also applies to the Memo.
  • Page 77: Setting Toll Saver

    Ring Delay This way, when you call the fax machine, if it rings three times, you know p. 33 you have no messages, and can hang up, avoiding any toll charge.
  • Page 78: Recording A Conversation

    You cannot record a conversation using Speaker Phone. Fax Forwarding/Paging When Paging is set to ON, your fax machine dials the pager number you’ve programmed, and dials your Personal Identification Number (PIN) when connected, to activate your pager and let you know you have a fax or voice message in the Message Center memory.
  • Page 79: Programming Paging Number

    1 8 0 0 5 5 5 1 2 3 4 If your pager requires a PIN, enter the PIN, press enter your fax machine telephone number, then press . For example, Redial/Pause 1 8 0 0 5 2 1 2 8 4 6 1 2 3 4 5 —OR—...
  • Page 80: Remote Retrieval

    If you enter an invalid command, the fax machine beeps three times. Press Hang up. If your fax machine is set to MANUAL mode, you can access the Message Center by waiting about 2 minutes, then entering the Remote Access Code within 30 seconds. Changing Remote Retrieval Access Code Enter your Remote Retrieval Access Code when the fax machine picks up your call, so you can access features remotely.
  • Page 81: Remote Control Commands

    Remote Control Commands Follow the commands below to access features remotely. When you call the fax machine and enter your Remote Retrieval Access Code (159 ), the system will signal you with two short beeps to enter a remote control command.
  • Page 82: Retrieving Memory Status List

    Your fax machine calls the remote fax machine. The remote fax machine prints the Memory Status List. Retrieving Fax Messages Dial your fax machine from a remote telephone or fax machine using touch tone. When you hear the beep, immediately enter your Remote Retrieval...
  • Page 83: Changing Fax Forwarding Number

    To retrieve the Memory Status List, when you hear two short beeps, use the dial pad to press Use the dial pad to enter the number of the remote fax machine (up to 20 digits), and then press After you hear your fax machine beep, hang up and wait.
  • Page 84 C H A P T E R N I N E...
  • Page 85: Telephone

    This is one way you can have a separate phone number for your fax machine. Your fax machine has a Distinctive Ring function, allowing you to dedicate one phone number just for receiving faxes. You’ll need to follow the directions below to “register” the new Distinctive Ring pattern, that was assigned by the Telephone Company, so your fax machine can recognize its incoming calls.
  • Page 86: Registering The Distinctive Ring Pattern

    C H A P T E R T E N You can register only one Distinctive Ring pattern with the fax machine. Some ring patterns cannot be registered. The fax machine will answer only calls to its registered number. If using an external TAD to answer only the main number, the fax machine must be in MANUAL mode.
  • Page 87: Caller Id

    Caller ID Log Your fax machine stores up to 30 of the last caller IDs received into the fax machine’s memory in the Caller ID Log. When the thirty-first call comes in, information about the first call is erased.
  • Page 88: Viewing The Caller Id Log

    C H A P T E R T E N Viewing the Caller ID Log Press After 2 seconds, press Log. When you want to see more detailed information for a displayed ID (phone number and date and time call was received) press To continue viewing the Caller ID Log (Step 2), press —OR—...
  • Page 89: Returning A Call From The Log

    Caller ID Log. Your fax machine will automatically dial “1” plus the area code for any number that does not originate in your area code. If this is not the procedure followed by your dialing plan you will not be able to return calls automatically.
  • Page 90: Registering A Caller Id Number

    C H A P T E R T E N Registering a Caller ID Number You can set up a caller in the Caller ID Log as a One Touch or Speed Dial number. Press After 2 seconds, press when you see a caller you want to register, press To register the caller as a One Touch number, press the One Touch key where you want the number to be stored.
  • Page 91: Making

    Do NOT pull on the paper while copying is in progress. Multiple Copies You can make multiple copies using your fax machine, and you can choose whether the copies will be STACKED (all copies of page 1, then all copies of page 2, etc.) or SORTED (collated).
  • Page 92 C H A P T E R E L E V E N If you get a MEMORY FULL message while you are scanning the first page, press to cancel the job and restart to make a single copy. If the Stop MEMORY FULL message appears while scanning subsequent pages, you can press...
  • Page 93: Printing Reports

    Printing Reports FAX Settings You can print the following lists and reports: 1.XMIT REPORT 2.ALL DIAL 3.TEL.INDEX 4.USER SETTINGS 5.MEMORY STATUS Choose if you would like a Transmission Verification Report printed after all faxes you send. Lists names and numbers stored in One Touch and Speed Dial memory, in numerical order.
  • Page 94: To Print A Report

    C H A P T E R T W E L V E To Print a Report Press Enter the number of the report you want to print. For example, press Press Press Transmission Verification (Xmit) Report You can use the Xmit Report as proof that you sent a fax. This report lists the name or fax number of the receiving party, the time and date of transmission, and if the transmission was successful.
  • Page 95: Important

    Important Information Standard Telephone and FCC Notices These notices are in effect on models sold and used in the United States only. This equipment is hearing aid and volume control compatible. When programming emergency numbers and/or making test calls to emergency numbers: Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
  • Page 96 The telephone company may ask that you disconnect this equipment from the line until the problem has been corrected or until you are sure that the equipment is not malfunctioning. If you are not able to solve a problem with your fax machine, contact Brother USA: 1-800-284-4329 (voice)
  • Page 97: Federal Communications Commission Compliance Notice (For Usa Only)

    This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages.
  • Page 98: Important Safety Instructions

    15 amperes (USA only). Do not place anything in front of the fax machine that will block received faxes. Do not place anything in the path of received faxes.
  • Page 99 Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points and/or other risks, and may void your warranty. Refer all servicing to a Brother Authorized Service Center. A list of Brother Authorized Service...
  • Page 100: Compilation And Publication Notice

    C H A P T E R T H I R T E E N Compilation and Publication Notice Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.
  • Page 101: Troubleshooting And Maintenance Troubleshooting

    Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.
  • Page 102: Error Messages

    The list below explains the most common error messages. If you need additional help, call the Brother Fax-Back System at The scanner is dirty; clean the white bar and the glass under the bar with isopropyl alcohol.
  • Page 103 T R O U B L E S H O O T I N G A N D M A I N T E N A N C E CUTTER JAM The fax paper is jammed in the cutter. Unplug the power cord. Open the cover.
  • Page 104: Document Jam

    The documents were not inserted or fed properly, or were too long or too short. Open the cover. Pull the documents toward the front of the fax machine, in the same direction they were feeding. Close the cover. Front cover Contact Brother Customer Service at;...
  • Page 105: Recording Paper Jam

    SCANNER ERROR Try cleaning the white bar and the glass under the bar with isopropyl Clean up alcohol. scanner If you still get a scanner error, contact Brother Customer Service at: p. 88 USA: From within Canada: From within montreal:...
  • Page 106: If You Are Having Difficulty With Your Fax Machine

    C H A P T E R F O U R T E E N If You Are Having Difficulty with Your Fax Machine If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the difficulties below and follow the troubleshooting tips.
  • Page 107: No Dial Tone On The Handset

    Handling Incoming Calls Double Ring in FAX/TEL Mode For FAX/TEL The fax machine knows the incoming call is not a fax so it is signaling Mode Only you to answer the telephone call. Pick up the fax machine handset or p.
  • Page 108: Transferring A Call To The Fax Machine

    Code (the factory setting is 51). When your fax machine answers, hang up. Fax Machine “Hears” Voice as CNG Tone Easy Receive If your fax machine is set to Easy Receive ON, and it answers voice p. 34 calls by trying to receive a fax, try turning Easy Receive to OFF.
  • Page 109: Multi-Function Link ® (Option)

    ® ® turns your fax machine into a ® 95/98. ® is available at most Brother retailers. If you cannot ® package (also called ® applications in ® option is for Windows 3.1x and ®...
  • Page 110 ® M U L T I - F U N C T I O N L I N K ( O P T I O N )
  • Page 111: Specifications Specifications

    Speaker type Full Duplex, Digital Auto answer 0, 1, 2, 3 or 4 rings * “Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution). 203 dot/inch (8 dot/mm) Fine, Photo—196 line/inch (7.7 line/mm) Superfine, Photo (copy)—392 line/inch (15.4 line/mm)
  • Page 112 S P E C I F I C A T I O N S Communication source Operating environment Power source Power consumption Dimensions Weight Specifications are subject to change for improvement without prior notice. Public switched telephone network 41 - 95 F (5 - 35 C) 120V AC 50/60Hz (USA, Canadian Version Only) Standby: under 5 watts —...
  • Page 113: Glossary

    Delayed Fax Sends your fax at a later time that day. Distinctive Ring A service purchased from the Telephone Company that provides another phone number on an existing phone line. The Brother fax machine uses the new number to simulate a dedicated fax line.
  • Page 114 When you press fax machine answer before you press Message Center You can set up your fax machine to receive voice and/or fax messages into its memory so you can retrieve them remotely. Memory Status List Shows how much memory is being used, how much is left, and the type of messages in memory.
  • Page 115 One Touch, Speed Dial and Group numbers. Toll Saver A Message Center setting that allows the fax machine to answer after two ring when a message(s) was received and after four rings when there are no messages. The caller can hang up (after two rings) without paying for the call if there are no messages to retrieve.
  • Page 116 G L O S S A R Y...
  • Page 117: Index

    Automatic Transmission ... 41 Backup printing ... 61 Beeper Volume... 27 Broadcasting ... 43 Broadcasting (Set Up Groups)... 51 Brother Bulletin Board ... i Brother Numbers ... i Caller ID ... 73 Caller ID (Printing)... 73 Caller ID (Registering) ... 76 Caller ID (Returning a Call) ...
  • Page 118 I N D E X Handset Volume ... 27 Help ... 1 Help List ... 1 Hold ... 4, 54 ICM Recording Monitor ... 63 Important Information ... 81 Incoming Messages ... 62 Inserting Spaces ... 25 Installation ... 5 Interrupting ...
  • Page 119 Ring Volume ... 29 Roll Over Phone Lines ... 11 Sequential Polling Receive ... 37 Sort ... 77 Speaker Phone (answering) ... 55 Speaker Volume ... 28 Special Characters ... 25 Specifications... 97 Speed Dial (Changing) ... 50 Speed Dial (Storing Numbers) ... 49 Speed Dialing ...
  • Page 120 I N D E X...
  • Page 121 Simply cut out the card and fold it to fit in your wallet or organizer. Keeping it handy will help you derive the full benefit of your fax machine’s forwarding, paging and remote retrieval features.
  • Page 123 Telecommunications Regulations of that country and the power requirements of your fax machine may not be compatible with the power available in foreign countries. Using USA or CANADA models overseas is at your own risk and will void your warranty.

This manual is also suitable for:

Fax 375mc